I requested, or my husband did on my behalf, a repeat prescription for Dermoil, for skin irritations, last Monday. Your Anima service responded that it was being dealt with, and that I may not hear for a few days. It is now a week later, and have heard nothing from you.
— Miriam C
Verified review (2436784)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear patient,
We have asked the team to investigate this for you and they will call to discuss further.
Overall, how was your experience of our service?
Poor
Brilliant
Staff at the practice have been brilliant in helping me access new hearing aids. They have handled my queries quickly and assisted me throughout.
— Anne W
Verified review (2441294)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
An appointment that day
My husband did an Anima for my daughter and we got a phone call to arrange an appointment that day which was great. They called my number which was a bit frustrating, instead of my husbands number who did the anima.
My daughter was called in about 10mins late, due to a previous emergency.
— Isabella F
Verified review (2441205)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Great
Great service
— Jacqueline T
Verified review (2441041)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My Experience
Very good
— Amarjit S
Verified review (2439056)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Great doctors
Dr Hill always makes time for you, receptionist staff are excellent
— Anonymous
Verified review (2438629)
Review left 2 months ago
This review was collected via online systems.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
On time, very pleasant
The Doctor was on time, very pleasant and knew what the problem was from the very start. He gave me three days worth of pills and he said if it hasn’t cleared up after that, please come back and see me.
— Trevor M
Verified review (2437566)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
St James' Surgery
My problem was dealt with quickly and efficiently. Thank you.
— Lyle F
Verified review (2437019)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent care and attention
Excellent care and attention by St James Surgery.
Was contacted within 5 minutes of filling in the online appointment form.
Had an appointment offered the same day.
Attitude of staff excellent, from the reception and GP.
— Susan W
Verified review (2436977)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
The doctor was pleasant
The doctor was pleasant and listened to my needs.
— Sarah C
Verified review (2436935)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very understanding
I got my appointment with Dr Hill very quickly. The receptionist was so helpful. Dr Hill is such a nice Doctor, very understanding and he listens and advises well.
— Sharon G
Verified review (2436487)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very helpful
Didn’t have to wait long; the doctor actually had read my notes, so I didn’t have to go through it all again, very helpful
— Jacqueline K
Verified review (2436474)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
System works well
Repeat prescription service online with ANIMA, straightforward, easy application with no problems. Items collected from requested Pharmacy with no problems. System works well. Thank you.
— Robert W
Verified review (2436455)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
St James' Surgery
After completing an on line request I was surprised to get an appointment that day as my request wasn’t that urgent. However, I came to the surgery, saw Kenneth, he was very kind and understanding and referred me for treatment.
— Sharon H
Verified review (2436446)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My Experience
The Dr fully explained the reasons I can’t have an injection in my ankle, something that the consultant had not bothered to explain.
— Suzanne F
Verified review (2436432)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Trying to make an appointment
Not everyone can access the internet to try to see a doctor
— Anonymous
Verified review (2433408)
Review left 3 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Thank you for your feedback, we understand that not all patients have access or can access the internet to submit an Anima. We are able to coplete this over the phone for you. Please call us and let the Reception team know that you need help submitting an Anima and they will be more than happy to help you.
Overall, how was your experience of our service?
Neither good nor poor
Unsatisfactory
Following a wasted trip to Buckland for a blood test, requested by the GP during my visit, because there was no record ( although I received a reminder that morning), I phoned the surgery and explained the issue. The young lady was very helpful and said you would follow it up and get back to me. This was several days ago and I have heard nothing yet! Do I need a blood test to check my high red cell count or not?
— Maureen W
Verified review (2433423)
Review left 3 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Thank you for submitting your feedback, we do apologise that you haven't heard back from us. Please call the surgery so that we can look into this for you.
Overall, how was your experience of our service?
Neither good nor poor
Request for appointment re my back.
I was very disappointed that I had to wait 2 months for an appointment or to even discuss it with someone. My back is worse than it has been and the medication isn't working. I am just wondering what my alternative is! As you will see, I am not a regular at the surgery.
— Edith E
Verified review (2429458)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
Support with my husband's dementia
All the staff at St James, and most recently Dr Reineker, have been very supportive in recent difficult times.
— Susan B
Verified review (2435464)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
GP
This is the worst GP surgery I've ever used, getting an appointment is almost impossible. Getting my meds that I've had for the last 20 years right every month is too much for this place
— Anonymous
Verified review (2428782)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
