Was very disappointed with how the practice seems to have changed. I will have to wait 9 weeks in total for a filling I knew about and told them when rang in and first booked an appointment. Guess if it falls out I’ll have to pay for an emergency then temporary filling as well as the eventual filling. Staff don’t seem as friendly as before appointment was at 1:45 door was locked and we knocked a few times, was pouring with rain so went to wait in Waitrose as was soaked came back at 2 and was told they were waiting for us - saw no one in the window and what would we like them to do as they can’t go back in time to fix it! So basically our fault?? Booked a longer appointment in hope that something could be done for my filling but nothing done. New dentist only works one day a week and couldn’t have different dentist to sort filling as now I had seen him! New dentist didn’t seem to like the fact I knew what was wrong with my tooth and replied well you could be stressed and grinding your teeth and caused a stress fracture - no, I know it’s an old filling that’s come away, I can see and feel it and it was.
Reply from Calm & Gentle Dental Care - Rustington
Dear Jo-Anne, thank you for taking the time to tell us about your recent experience. We are extremely sorry if you felt your appointment didn't compare to previous visits.
You are correct, somethings have changed at Calm and Gentle Dental Care in Rustington and I can see your appointment was arranged with our newest team member, Adel.
Having spoken to the team, I have a better understanding of what went wrong last week regarding the door being locked. This was done in error and for that, we are extremely sorry. Reception were waiting for you, as was your dentist and nurse however, they were unaware, another team member had locked the door on their way out. This only became apparent when the 2pm patients arrived and rang the bell - which can be heard throughout the clinic.
The appointment had been scheduled for a slightly longer time than normal, in the hope that the dentist may have had time to address your issue however, due to the unfortunate turn of events, he simply did not have the time. Looking at your treatment plan, he would have never had time to carry out the recommended treatment on the day of your check-up in any event.
I have tried to call you today to discuss your concerns further and will try again - we really are extremely sorry for the delays we caused regarding your dental check-up. We look forward to seeing you in 4 weeks for your treatment.
