Dear David,
Thank you for taking the time to provide feedback on your recent visit with us at Calm and Gentle Dental Care. I happened to be covering reception on Wednesday when the card machine failed to print. I would like to apologies again if this caused any inconvenience. At the time you said an email would be sufficient. If that has changed, please let us know?
Regarding your pending dental check-up's, we are extremely sorry that no one had contacted you to re-arrange these appointments. We completely messed up and for that we are very sorry. I did raise this matter with the team on Thursday morning and we have logged this internally. This should never have happened and you should have been contacted weeks ago.
On a better note, I am pleased we managed to rearrange these appointments for you and we look forward to seeing you and your wife very soon.
In the event you wish to peruse this matter, you have the autonomy to raise a complaint. If you would like a copy of our complaints procedure, please email:
[email protected]
Thank you again for sharing your experience. We actively encourage patient feedback, even when its negative. We always discuss as a team and look at what we could have done differently to prevent this happening again.
Best wishes, Donna
Calm and Gentle Dental Care, Rustington
