Working Feedback

Calm & Gentle Dental

Excellent rating from 1,325 reviews across 2 locations

5 out of 5 stars

+ 758 reviews from 3rd party sources. 2083 total reviews

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Latest Reviews by Working Feedback

Efficient and painless

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Rustington

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Quick, efficient and painless.

— Anonymous

Verified review (1902024) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Rustington? (tap on a rating) 5 out of 5 stars

Helpful and informative

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Tonbridge

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Tha dentist and receptionist were very helpful and informative which made me feel very comfortable.

— Anonymous

Verified review (1901675) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? (tap on a rating) 5 out of 5 stars

Nice people, very thorough

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Tonbridge

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Nice people and very thorough and professional work. Thank you.

— Anonymous

Verified review (1901541) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? (tap on a rating) 5 out of 5 stars

Brilliant

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Tonbridge

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I was really worried about coming today as I have not been for about two years owing to health issues but I was so wrong. I had Estie and she was absolutely brilliant, definitely be having her as my regular dentist. I felt so relaxed as well.

— Ann G

Verified review (1901229) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? (tap on a rating) 5 out of 5 stars

My experience

1 out of 5 stars

This is a review for Calm & Gentle Dental Care - Rustington

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Dentistry good.
Admin poor.
Card receipt not available.
My wife’s and my appointment next week not available as it was to be with the departed Graham Bell!!!? Why were we not booked in with another Dentist as we expected.
We are now having to make 2 trips instead of one which wastes our time a means the diary arrangements have to be altered with all the knock ons this causes.

— David C

Verified review (1900813) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Calm & Gentle Dental Care - Rustington

Dear David,

Thank you for taking the time to provide feedback on your recent visit with us at Calm and Gentle Dental Care. I happened to be covering reception on Wednesday when the card machine failed to print. I would like to apologies again if this caused any inconvenience. At the time you said an email would be sufficient. If that has changed, please let us know?

Regarding your pending dental check-up's, we are extremely sorry that no one had contacted you to re-arrange these appointments. We completely messed up and for that we are very sorry. I did raise this matter with the team on Thursday morning and we have logged this internally. This should never have happened and you should have been contacted weeks ago.

On a better note, I am pleased we managed to rearrange these appointments for you and we look forward to seeing you and your wife very soon.

In the event you wish to peruse this matter, you have the autonomy to raise a complaint. If you would like a copy of our complaints procedure, please email: [email protected]

Thank you again for sharing your experience. We actively encourage patient feedback, even when its negative. We always discuss as a team and look at what we could have done differently to prevent this happening again.

Best wishes, Donna
Calm and Gentle Dental Care, Rustington
Overall, how was your experience of Calm & Gentle Dental Care - Rustington? (tap on a rating) 1 out of 5 stars

Everyone was very nice

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Rustington

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Everyone was very nice and welcoming.

— Penelope B

Verified review (1900487) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Rustington? (tap on a rating) 5 out of 5 stars

Lovely staff

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Rustington

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Lovely staff who make me feel comfortable and reassured.

— Anonymous

Verified review (1900274) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Rustington? (tap on a rating) 5 out of 5 stars

Fantastic service

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Tonbridge

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My wife contacted Calm and Gentle at 8am today about yesterday's experience of breaking or losing a crown. I was most relieved that the dentist was prepared to see me in a few hours time. I am to an extent disabled and cannot walk easily and therefore Peter the dentist came outside to the car and inspected the situation and immediately solved the problem. In all of my eighty years I have never received such fantastic service.

— Mark L

Verified review (1899357) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Calm & Gentle Dental Care - Rustington

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Rustington

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Always a good friendly service.

— Anonymous

Verified review (1899287) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Rustington? (tap on a rating) 5 out of 5 stars

Courteous attention

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Tonbridge

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Courteous attention.

— Maureen H

Verified review (1898441) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? (tap on a rating) 5 out of 5 stars

Extremely professional

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Tonbridge

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My dentist was extremely professional and explained everything in great detail. Thank you.

— Anonymous

Verified review (1898168) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? (tap on a rating) 5 out of 5 stars

Hygienist

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Rustington

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The hygienist, Alan, certainly put me at ease.

— Anonymous

Verified review (1897126) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Rustington? (tap on a rating) 5 out of 5 stars

Review from Google

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Tonbridge

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Estie always makes me feel comfortable and relaxed each time I see her for my routine check up.
I'm always looking forward to my next appointment.

Also the whole team at Calm & Gentle Dental Care Tonbridge are lovely.

Thank you

— Naa Bruce

T146210 Review left 2 years ago
This review complies with Google's policies.

Reply from Calm & Gentle Dental Care - Tonbridge

Thank you very much for your kind review Naa, and I am looking forward to see you again too. Estie

Very friendly practice

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Tonbridge

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Very good service and very friendly practice. Very happy!

— Anonymous

Verified review (1895798) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? (tap on a rating) 5 out of 5 stars

Staff are very friendly

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Rustington

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The Staff are very friendly & chat to you through your appointment to reassure you & to make sure that you are okay whilst having treatment & work done on your teeth.

— Michelle H

Verified review (1894834) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Rustington? (tap on a rating) 5 out of 5 stars

Everything was fully explained

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Tonbridge

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From the receptionist to the dentist, everything was calm,, everything was fully explained all my questions answered. I didn’t feel rushed, a very positive experience that I’ve never felt before at any practice.

— Diane M

Verified review (1894693) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? (tap on a rating) 5 out of 5 stars

Treated with understanding

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Tonbridge

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Having not been to a dentist for a number of years due to dental phobia, I felt great relief to be treated with understanding and kindness and without judgment. Thank you.

— Anonymous

Verified review (1894536) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? (tap on a rating) 5 out of 5 stars

Helpful and understanding

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Tonbridge

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Friendly, informative, helpful and understanding.

— Anonymous

Verified review (1893997) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? (tap on a rating) 5 out of 5 stars

Review from Google

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Tonbridge

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This person left a star rating but no comment.

— Michelle Fisher

T145136 Review left 2 years ago
This review complies with Google's policies.

Reply from Calm & Gentle Dental Care - Tonbridge

Many thanks for the 5 stars😊

Review from Google

5 out of 5 stars

This is a review for Calm & Gentle Dental Care - Rustington

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Calming cheerful kindest people.

— Jean Marshall

T145135 Review left 2 years ago
This review complies with Google's policies.