Portsdown Group Practices

Helpful, caring

This is a review for Heyward Road Surgery & Practice

Professional, helpful, caring

— Lisa-jayne C

Verified review (2266110) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for leaving feedback, we really appreciate it.

Overall, how was your experience of our service? Very good

Appointment on time

This is a review for Paulsgrove Surgery

I didn’t need to wait long
He took my bloods quickly

— Anonymous

Verified review (2266102) Review left 10 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Best surgery in the County

This is a review for Crookhorn Surgery

Brilliant service to our community. Between Mr Wilbey who performed my cancer surgery and Crookhorn surgery who referred me, without which I would not have been here in years. Thank you all so much.

— Ian D

Verified review (2266094) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

That is great news! I am so pleased for you. Thank you for taking the time to leave feedback, we really do appreciate it.

Overall, how was your experience of our service? Very good

Blood Test

This is a review for Crookhorn Surgery

Booked online and friendly, punctual service.

— Anonymous

Verified review (2266093) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Very helpful

— Anonymous

Verified review (2266090) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback

Overall, how was your experience of our service? Good

Very good

This is a review for Heyward Road Surgery & Practice

It was very good

— Anonymous

Verified review (2266088) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

Check

This is a review for Somerstown Surgery

Somerstown Surgery

— Steven G

Verified review (2266085) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Efficient

This is a review for Somerstown Surgery

Efficient, caring nurse

— Paul P

Verified review (2266077) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Amazing, thank you for leaving feedback!

Overall, how was your experience of our service? Very good

Blood test

This is a review for Kingston Crescent Surgery

My appointment was on time, the person who took my blood was very friendly and approachable. The whole experience was very slick.

— Anonymous

Verified review (2266076) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback

Overall, how was your experience of our service? Very good

Redressing wound.

This is a review for Somerstown Surgery

Great service

— Anonymous

Verified review (2266069) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you!

Overall, how was your experience of our service? Very good

Appointment

This is a review for Kingston Crescent Surgery

Nurse was very gentle and understanding

— Anonymous

Verified review (2266067) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Fantastic, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Kingston Crescent Surgery

I saw a Ukrainian Dr who gave me a steroid injection and I couldn’t fault him. He also helped me to get my X ray that I have been waiting 3 and 1/2 months for

— Judith J

Verified review (2266065) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Very pleased

This is a review for Kingston Crescent Surgery

I was seen on time and the Doctor was pleasant and friendly and referred me to dermatology which I was happy with.

— Anonymous

Verified review (2266062) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

That's great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Blood test

This is a review for Kingston Crescent Surgery

Blood test was on time, no waiting, lovely nurse and no pain from the needle at all

— Svetlana B

Verified review (2266057) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Perfect! Thank you for leaving feedback

Overall, how was your experience of our service? Very good

Good experience

This is a review for Kingston Crescent Surgery

Heather was very thorough and competent

— Janice A

Verified review (2266056) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Great, thank you for leaving feedback

Overall, how was your experience of our service? Very good

Blood test

This is a review for Kingston Crescent Surgery

On time, painless and pleasant nurse

— Anonymous

Verified review (2266053) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback

Overall, how was your experience of our service? Very good

Heyward Road Surgery & Practice

This is a review for Heyward Road Surgery & Practice

Apart from no dedicated Disabled parking, or parking in general, if offered any more appointments I will decline them

— Paul P

Verified review (2266051) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for taking the time to leave feedback. There is lots of parking available close by on the streets (including outside the practice), but I appreciate that there is no disabled parking unfortunately. In future please do let our call handlers know your preference and we will accommodate you at another practice.

Overall, how was your experience of our service? Neither good nor poor

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

The Crookhorn Surgery is very good. It is having to go to other surgeries when you're already feeling unwell. That's disappointing.

— Anonymous

Verified review (2266050) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback. We offer appointments over all of our surgeries so that we can offer a larger amount of appointments to our patients.

Overall, how was your experience of our service? Very good

Heyward Road Surgery

This is a review for Heyward Road Surgery & Practice

The surgery was clean and well run and the staff were very nice

— Kieron R

Verified review (2266049) Review left 10 months ago
This review was collected via SMS feedback service.

Reply from Heyward Road Surgery & Practice

Amazing, thank you for leaving feedback.

Overall, how was your experience of our service? Good

Asthma review

This is a review for Crookhorn Surgery

I can't get an asthma review this year! No appointments whatsoever

— Alison S

Verified review (2266048) Review left 9 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Hi Alison, our asthma nurse was off for a number of weeks, which may have affected some availability for a short period. I have had a look though, and we do have availability the week commencing the 13th. We generally have face to face appointments across all sites on a Mon, Tues, Wed. We also offer video consultations on Wed, Thurs and Fri and these are done by video call.
I have had a look back across the year, and found that there have been unbooked appointments most months.

Overall, how was your experience of our service? Very poor