Portsdown Group Practices

Your recent appointment

This is a review for Kingston Crescent Surgery

You took so long with me and my wife’s appointments, I have just got a £70 parking fine, thank you very much

— David H

Verified review (2240185) Review left 10 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

I am sorry that we took so long - if you were delayed for that amount of time and were within the surgery for the whole 90 minutes plus the exceeded time, then we can look into getting this removed for you.
You need to email [email protected].

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Very good service

This is a review for Kingston Crescent Surgery

Very good service

— Anonymous

Verified review (2240182) Review left 11 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely and friendly

This is a review for Kingston Crescent Surgery

Seen about five minutes post appointment time. The nurse apologised for the delay. She was lovely and friendly.

— Lorraine R

Verified review (2240167) Review left 11 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving lovely feedback. I will pass your comments on to the member of staff.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pleasant staff

This is a review for Cosham Park House Surgery

Staff were pleasant and I went in on time

— Patricia J

Verified review (2240110) Review left 11 months ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely and kind

This is a review for Cosham Park House Surgery

The nurse Jane was lovely and kind.

— Karen P

Verified review (2240106) Review left 11 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback, I will pass your comments on to the member of staff.

Overall, how was your experience of our service? Very good

Courteous and professional

This is a review for Cosham Park House Surgery

Courteous and professional

— Peter J

Verified review (2240080) Review left 11 months ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Kingston Crescent Surgery

Excellent

— Anonymous

Verified review (2240071) Review left 11 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional and polite

This is a review for Somerstown Surgery

I saw Dr MA who was very professional and helpful. No issues with the consultation at all, and all staff were very professional and polite.

— Anonymous

Verified review (2240062) Review left 11 months ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to leave feedback, I am sorry to hear you had difficulties. We are currently in the process of changing the way we book appointments, which will be rolled out in the next couple of months. This should hopefully make appointments more accessible for all.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very efficient

This is a review for Somerstown Surgery

Nurse was very efficient.

— Nigel B

Verified review (2240035) Review left 11 months ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nice and quiet

This is a review for Crookhorn Surgery

Crookhorn Surgery is a nice, quiet place to go for appointments.

— Anonymous

Verified review (2240030) Review left 11 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Kingston Crescent Surgery

Excellent, on time, friendly

— Anonymous

Verified review (2240017) Review left 11 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely nurse

This is a review for Kingston Crescent Surgery

I was seen straight away, by a very nice nurse, with no problem.

— Lesley H

Verified review (2240012) Review left 11 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very polite

This is a review for Paulsgrove Surgery

The nurse was very polite and talks you through what is going on.

— Tony J

Verified review (2239991) Review left 11 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, we really appreciate it.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Cosham Park House Surgery

The practitioner I saw was very good and polite.

— Anonymous

Verified review (2239944) Review left 11 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback. All of our sites that have steps also have lifts and are accessible, if you have any concerns please do speak to a member of staff.

Overall, how was your experience of our service? Good

Friendly and helpful

This is a review for Kingston Crescent Surgery

The receptionist and nursing staff are always friendly and helpful.

— Mary S

Verified review (2239942) Review left 11 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving lovely feedback. I will pass your comments on to the team at Kingston.

Overall, how was your experience of our service? Very good

Nice and quick

This is a review for Kingston Crescent Surgery

It was a pleasant visit, nice and quick, the doctor was lovely, thank you

— Diane T

Verified review (2239941) Review left 11 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving positive feedback. I will pass your comments on to the member of staff.

Overall, how was your experience of our service? Very good

Very nice and welcoming

This is a review for Paulsgrove Surgery

They were very nice and welcoming and explained everything

— Anonymous

Verified review (2237977) Review left 11 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, we really appreciate it.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Apointment

This is a review for Cosham Park House Surgery

Very good and quick service
Negative - my previous biopsy copied by reception was not passed onto QAH.

— Michael G

Verified review (2237898) Review left 10 months ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to leave feedback, we very much appreciate it. It is frustrating that we do not share the same clinical systems, I hope that this got sorted quickly for you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service and lovely people

This is a review for Paulsgrove Surgery

As usual, good service and lovely people. Always helpful, polite friendly.

— Paul R

Verified review (2236924) Review left 11 months ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, we really appreciate it.

Overall, how was your experience of our service? Very good

Treated with care

This is a review for Crookhorn Surgery

Appointment on time, treated with care and not rushed

— Anonymous

Verified review (2236921) Review left 11 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient