Portsdown Group Practices

Appointment

This is a review for Somerstown Surgery

All was good.

— Anonymous

Verified review (2235522) Review left 11 months ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Thank you

This is a review for Kingston Crescent Surgery

My appointment went well, thank you all

— Anonymous

Verified review (2235504) Review left 11 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

Good

This is a review for Kingston Crescent Surgery

It was good, even though I had to stand in a queue for a while

— Eric A

Verified review (2235463) Review left 11 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly yet efficient

This is a review for Cosham Park House Surgery

Very pleased with the visit to see the doctor. Friendly yet efficient.

— Anonymous

Verified review (2235232) Review left 11 months ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional

This is a review for Kingston Crescent Surgery

Professional, top nurse

— Carl H

Verified review (2232922) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Crookhorn Surgery

My recent experience was not with Crookhorn but on their behalf. It was with group pharmacy but Jomy, very pleasant & understanding, was unable to help much because the system was not operating properly and the. records were not up to date.

— Anonymous

Verified review (2232525) Review left 10 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback, I understand that although technology is a huge benefit, it can also be frustrating when it does not work as we expect it to. I hope you managed to find the solution with the pharmacy involved.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good service

This is a review for Cosham Park House Surgery

Very good service, did not have to wait very long to be seen

— Janet P

Verified review (2232193) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated me with respect and dignity

This is a review for Cosham Park House Surgery

I had a very good experience. I was seen quickly by a very professional and polite member of staff who treated me with respect and dignity. I was happy with the outcome of my appointment.

— Eileen T

Verified review (2231750) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

That is great, I am glad to hear you are pleased. I will pass your comments on to the member of staff, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Doctors appointment

— Elizabeth H

Verified review (2231665) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

An 8.25 am appointment was already running over 20 minutes late. Can’t imagine how bad that was going to get over the whole day.

— Anonymous

Verified review (2231642) Review left 10 months ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Unfortunately, our clinicians often encounter issues/emergencies that put them behind, this is out of our control, we appreciate your understanding in this.
The clinicians do also have catch up slots to be able to catch up on work in these situations, so it may be that in the afternoon the clinician had caught up.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Cosham Park House Surgery

I visited for a blood test, I arrived early and was seen early so was extremely grateful. Thank you.

— Paul N

Verified review (2231618) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Oh I am pleased to hear we could accommodate this, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was treated very considerately

This is a review for Heyward Road Surgery & Practice

I was given the time & space to give full explanations. I was treated very considerately.

— Anonymous

Verified review (2231553) Review left 1 year ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for leaving feedback, we really appreciate it.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

Seen promptly

— Jayne S

Verified review (2231542) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very thorough examination

This is a review for Kingston Crescent Surgery

Very friendly and helpful staff, little waiting time. Very thorough examination. Full credit to the entire staff. Thank you.

— Gary S

Verified review (2231531) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving lovely feedback. I will pass your comments on to the member of staff and the rest of the team at Kingston.

Overall, how was your experience of our service? Very good

Made me feel relaxed

This is a review for Kingston Crescent Surgery

Very friendly and appointment was on time, I was very pleased that Hayley made me feel relaxed and explained what the blood tests were for.

— Anonymous

Verified review (2231468) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving such lovely feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and on time

This is a review for Kingston Crescent Surgery

Nurse is very friendly and on time

— Nguyet P

Verified review (2231459) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Punctual and unhurried

This is a review for Kingston Crescent Surgery

Appointment was punctual and unhurried. All relevant information shared and clear plan arranged.

— Anonymous

Verified review (2231446) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

I am glad to hear that. Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent treatment

This is a review for Kingston Crescent Surgery

Good prompt service, polite and very professional staff, excellent treatment

— Ian W

Verified review (2231422) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving positive feedback, we really do appreciate it

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was seen on time

This is a review for Cosham Park House Surgery

Good, friendly and professional atmosphere. I was seen on time and all my concerns addressed.

— John G

Verified review (2231378) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Awesome, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Think if a blood test is required while you have an appointment for another appointment why don’t they do it at the same time? Instead of going back a week later. Would save another appointment for someone else. Or is it no one around to take bloods at surgery? Just a thought.

— Anonymous

Verified review (2231366) Review left 10 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. For any blood test there needs to be a form - this is so that the lab knows what they are testing the blood for, but also gives guidance to our clinician, so without this form we are unable to take blood. It may also be that there is no available blood test slots/time at that specific time.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient