Portsdown Group Practices

Appointment

This is a review for Kingston Crescent Surgery

The staff are great. The problem is trying to get an appointment. The options to book an appointment are extremely restrictive and limited. The econsult option didn’t work very well and closed within about 5/10 minutes of it opening.

— Karen H

Verified review (2226745) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for the 5 star review and lovely feedback about the staff. We do appreciate eConsult does close very soon after opening. We have to cap it as we are an appointment led service, and even in that time we often get around 100 eConsults submitted. We are reviewing our digital access and expect to make changes for the benefit or our patients in the Autumn. We will, of course, share this once we have more information.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

Bloods taken with no problems or bruising, even though others find it difficult

— Anonymous

Verified review (2226708) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I was completely satisfied with the thorough competence of the practice nurse who reviewed my type one diabetes this year.

— John D

Verified review (2226707) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Did not have a review, had blood test

— Linda D

Verified review (2226692) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Travel clinic

This is a review for Kingston Crescent Surgery

Travel clinic for Typhoid booster & Hep A

— Nigel H

Verified review (2226691) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly Nurse

This is a review for Kingston Crescent Surgery

Nurse was friendly and easy to understand.

— Tristan M

Verified review (2226686) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Helpful & informative

This is a review for Kingston Crescent Surgery

Appointment went ahead as scheduled…nurse practitioner was helpful & informative…adjacent car parking was a positive.

— Anonymous

Verified review (2226679) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient

This is a review for Crookhorn Surgery

Courteous staff and efficient.

— Anonymous

Verified review (2226675) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient, helpful

This is a review for Cosham Park House Surgery

Very efficient and helpful when making decisions about medication. Thank you.

— Kenneth B

Verified review (2226667) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great

This is a review for Cosham Park House Surgery

Great experience

— Anonymous

Verified review (2226609) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I'm extremely disappointed with the service I received from Dr. Nichols. The instructions provided were unclear, and the doctor came across as somewhat abrupt. I felt my concerns weren't fully listened to, and there was a sense of rush to conclude the appointment. Specifically, I requested a glucometer to regularly monitor my diabetes, but this was dismissed in a rather arrogant manner. I'd like to request a reappointment with a different doctor, if possible.

— Anonymous

Verified review (2226604) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback and we are sorry you did not feel listened to. We have a dedicated and specialised diabetic team who can assist with any queries you may have in this respect. We would appreciate if you would contact us on [email protected] with more details so we can look at this in more detail. Thank you

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Understanding

This is a review for Kingston Crescent Surgery

Understanding & quick to deal with my dad who has alzheimer's

— Anonymous

Verified review (2226556) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Wonderful staff

This is a review for Kingston Crescent Surgery

The GP and staff in the surgery are wonderful but the System is broken.

— James J

Verified review (2226442) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback. We book GP appointments for 7 days in advance for that day. For guidance on booking appointments please visit our website https://www.portsdowngrouppractice.co.uk/clinics-and-services/appointments-tests-referrals/appointments-with-the-doctors/book-an-appointment/

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Apart from being kept waiting past appointment time it was ok.

— Anonymous

Verified review (2225976) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thanks for leaving a 5 star review. We are sorry you were kept waiting beyond your appointment time - this can happen from time to time, particularly if a patient is very unwell. We do thank patients for their understanding when this happens. Whilst we may have other staff on site, they are very often fully booked so cannot always assist, as much as they would like to!

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Waited to see if injection worked this time, fingers crossed everything ok

— Sandra T

Verified review (2225108) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

So patient, informative

This is a review for Cosham Park House Surgery

Really lovely nurse, Erin. She was so patient, informative and so easy to talk to. She definitely put me at ease.

— Izabela H

Verified review (2223549) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

I am very happy to hear this, I will pass your comments on to the nurse. Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good

This is a review for Kingston Crescent Surgery

Good all round

— Anonymous

Verified review (2223262) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient and helpful

This is a review for Kingston Crescent Surgery

Nurse was very efficient and helpful

— Sandra P

Verified review (2222305) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Cosham Park House Surgery

Very good service

— Anonymous

Verified review (2222293) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Helpful and friendly

— David R

Verified review (2222288) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient