Portsdown Group Practices

Amazing

This is a review for Kingston Crescent Surgery

Carl was amazing, he put me at ease and was so kind. Also I witnessed a receptionist who took time out to help a gent and put him at ease as well.

— Claire B

Verified review (2221466) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you so much for leaving lovely feedback, I will pass your comments on to the member of staff.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and reassuring

This is a review for Crookhorn Surgery

My appointment was on time and the GP was friendly and reassuring. I felt listened to and left feeling confident in my treatment. It was good to be able to actually speak to and be seen by a medical practitioner face to face.

— Philippa K

Verified review (2221462) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving lovely feedback. I will pass your comments on to the member of staff.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Lovely staff, however getting the appointment has become very stressful

— Anonymous

Verified review (2221460) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your 5 star review and comment about our staff. If you need support with getting an appointment, please visit https://www.portsdowngrouppractice.co.uk/clinics-and-services/appointments-tests-referrals/appointments-with-the-doctors/book-an-appointment/ for more guidance.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Somerstown Surgery

The nurse was great. My only issuse is getting through to the surgery. I was almost late and wanted to let you know. There is no option for this on your phone line.

— Anna F

Verified review (2221451) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind words about our nurse colleague. You are right, there is no direct line to warn us that you will be late. Unfortunately even if we had one, it wouldn't change anything in line with our late policy though we do try to accommodate when there are very exceptional traffic events in the city. We would not want to create a line for this purpose as fortunately it is not a common issue, and we want all our available staff to be answering our urgent and routine lines. If you need to cancel the appointment, however, you can call us on 023 9200 9191 and press # to get through to cancel.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

First class treatment

This is a review for Cosham Park House Surgery

I have had first class treatment with this practice since we switched over.

— Beryl F

Verified review (2221436) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

I am very pleased to hear that, I will pass your comments on to the team at Cosham. Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Prompt service

This is a review for Paulsgrove Surgery

Always very happy with the prompt service and not normally having to wait long for my appointment

— Ingrid C

Verified review (2221154) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, we really appreciate it.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

This is a review for Crookhorn Surgery

This person left a star rating but no comment.

— Kris Burns

T356770 Review left 1 year ago
This review complies with Google's policies.

Reply from Crookhorn Surgery

Thank you for your feedback.

We appreciate you taking the time to leave a review and are glad to hear that your experience with the practice was positive.

Professional and empathetic

This is a review for Kingston Crescent Surgery

Seen promptly, clean waiting area and clinical environment, professional and empathetic treatment.

— Fiona B

Verified review (2220355) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

I am glad to hear this. Thank you for taking to the time to leave feedback, I will pass your comments on to the team at Kingston.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

Nurse was lovely

— Sharon S

Verified review (2219889) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

I was seen on time

This is a review for Cosham Park House Surgery

My appointment was for minor surgery. I was seen on time and the doctor and nurse put me at ease. They explained the procedure and it all went well.

— Christopher F

Verified review (2219632) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Amazing, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A good positive experience

This is a review for Paulsgrove Surgery

Very polite and helpful staff with a good positive experience.

— Peter B

Verified review (2219573) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, we really appreciate it.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Great

— Hatie S

Verified review (2219546) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Good

— John M

Verified review (2219534) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient and very friendly

This is a review for Cosham Park House Surgery

Happy that they agreed to my request for a blood test for PSA, and also to give me another tetanus jab which was due. Efficient and very friendly

— Anonymous

Verified review (2219479) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

The nurse I saw was helpful

This is a review for Somerstown Surgery

My appointment was on time and the nurse I saw was helpful and listened carefully to my reasons for making the appointment. I left feeling I had a plan and reassured.

— Anonymous

Verified review (2219472) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for leaving lovely feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

COPD review

This is a review for Somerstown Surgery

Had my annual COPD review at Somerstown Surgery and was very happy with the whole experience. Appointment was on time and all staff were very helpful, friendly and caring. The Healthcare Worker (I believe I'm not supposed to name names) chatted with me about current symptoms and progress with inhalers, recorded my blood pressure and prescribed an additional medication that might help with more recent symptoms. Altogether, a very good experience. Thank you.

— Stuart C

Verified review (2219459) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for leaving lovely feedback. I have had a look who it was you saw, so I will pass your comments on to the member of staff as well as the team at Somerstown. We really appreciate it!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Thank you

This is a review for Kingston Crescent Surgery

I am happy. Thank you a lot for good service

— Liudmila H

Verified review (2219416) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

I am pleased to hear this. Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Very satisfied with how promptly I got my appointment and was seen even though I did have to go to another surgery which did cost me money to get there

— Anonymous

Verified review (2219400) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, I am glad we could accommodate and get you an appointment elsewhere.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

First class all round

This is a review for Cosham Park House Surgery

On time appointment and treated nicely by a lovely member of staff.
First class all round

— Roger B

Verified review (2219395) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Oh that's great to hear, thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

I don't think I've ever had a bad experience at this surgery. I have been a patient here for 30 years and don't intend to change

— Anonymous

Verified review (2219113) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving lovely feedback. I will pass your comments on to the team at Crookhorn.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient