Portsdown Group Practices

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

My experience at Crookhorn Surgery was fine, no issues.

— Anonymous

Verified review (2205055) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The staff were very professional

This is a review for Cosham Park House Surgery

I was seen for my appointment on time, and the staff were very professional and friendly.

— Anonymous

Verified review (2205048) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Perfect, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good treatment

This is a review for Cosham Park House Surgery

Professional staff and certainly good treatment and advice from them.

— Anonymous

Verified review (2205039) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

That's great to hear, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Good service

— Graham T

Verified review (2205030) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback. Unfortunately, unless the appointment before you is free, then we are unable to see patients early due to other patients being seen at their appointment time.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Kingston Crescent Surgery

Very good service

— Anonymous

Verified review (2205028) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful appointment

This is a review for Kingston Crescent Surgery

My appointment with the Dr was really helpful, she has arranged all the tests etc I need to find the issue and get it sorted. The receptionist was also really nice and friendly. Many thanks.

— Anonymous

Verified review (2205022) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

That's wonderful to hear, thank you for taking the time to leave feedback, I will pass your comments on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Very bad experience, I had to wait 30 minutes for my appointment. I had some questions, but nurse couldn't answer

— Silviu C

Verified review (2205021) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Whilst we appreciate it can be frustrating to be seen later than expected, this is very likely due to a patient booked in ahead of you being very unwell and requiring additional assistance or hospital admission. It can be stressful to the clinician as they will be aware of the impact to the remaining patients, but we cannot 'not' take care of a very poorly patient to keep to time. It is a rare occurrence for clinics to run very late and we appreciate the understanding of our patients when this happens.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great staff

This is a review for Kingston Crescent Surgery

Excellent visit, very quick and great staff.

— Christopher S

Verified review (2205013) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Oh that's great to hear, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

This is a review for Cosham Park House Surgery

Excellent service seeing in in-house podiatrist

— Lucie W

Verified review (2205008) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Blood test

— Anonymous

Verified review (2205007) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

This is a review for Kingston Crescent Surgery

Very happy and very helpful

— Caroline F

Verified review (2205005) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

The service was very fast

— Lisa S

Verified review (2204937) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Friendly staff

This is a review for Kingston Crescent Surgery

Om time, friendly staff

— Tony R

Verified review (2204934) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

I felt valued

This is a review for Paulsgrove Surgery

I felt valued and listened to

— Anonymous

Verified review (2203879) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

That's great to hear, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Quick, efficient appointment.
The nurse taking my bloods is always good with needles with no bruises.

— Vladimira R

Verified review (2202829) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback. I will pass your comments on to the member of staff.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

This is a review for Cosham Park House Surgery

Excellent service from receptionist and doctor

— Anonymous

Verified review (2202139) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

That's great. Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Very poor experience with this surgery, they are not helping people at all. I have booked blood test because I'm nearly two months on sick note and they said I can't do it because is not reffer by doctor, they didn't even inform me that they can't do it test for me, I have problems with walk and it was so awful when they said they can offer VACCINATION if they knew I have medical problems.

— Anonymous

Verified review (2201858) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you fory our feedback. It is correct that you are unable to book a blood test with a blood form being raised first, therefore if the surgery do not initiate the request then you would need an appointment to discuss this with a clinician first as there may also be other options. We will communicate to staff to check with patients that they have been asked to book a blood test to save wasting patient time, and appointments

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Diabetes check.... Only had blood taken and they gave me wrong urine sample bottle. I had to go back today to do it again and make another appointment for feet blood pressure etc.
Results on app did not give my cholesterol reading so I was asked to decide on statins but couldn't if I didn't know my reading. I had to speak to pharmaceutical chap, he was ok but didn't know anything about the app and couldn't advise how I could get the missing cholesterol reading on the app, he just wanted to talk about statins and risks, so I will have to phone again tomorrow. Lots of time wasted for myself and the surgery as things were not done correctly. The staff I spoke to were very pleasant but I think they could be trained better on the practical work

— Anonymous

Verified review (2201699) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We apologise that you were given the wrong urine bottle and that resulted in additional trips to the surgery - we will ensure this is communicated to our teams for the future. Unfortunately our staff don't get to see the patient side of the app so are not able to help with navigating it; however the clinician should have your cholesterol reading in their view when discussing your options. If you would be so kind as to contact the surgery and give your details (this review is anonymous) we would be happy to look into this further. Thank you.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very reassuring

This is a review for Cosham Park House Surgery

Appointment on time. Very pleasant young man. Very reassuring. I only handed in blood pressure results!

— Dorothy C

Verified review (2201230) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Painless procedure

This is a review for Somerstown Surgery

I was in for a blood test and the nurse was pleasant and professional. Painless procedure, no problems.

— Anonymous

Verified review (2201226) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient