Portsdown Group Practices

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Appointment with pharmacist for cardiovascular

— Anonymous

Verified review (2181093) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Awful experience. Not listened to, and felt the doctor I spoke to was extremely condescending.

— Jennifer C

Verified review (2180945) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback, I am sorry to hear this. If you would like us to investigate, please put in a complaint to [email protected].

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Wonderful

This is a review for Crookhorn Surgery

All the Nurse Practitioners are wonderful. They are kind and they listen.

— Jeannette K

Verified review (2180111) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you so much for leaving feedback, I will pass your comments on to the nursing team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Paulsgrove Surgery

My blood test was switched at fairly short notice from Cosham to Paulsgrove and I was seen on the same day, early afternoon.

— Jonathan S

Verified review (2180040) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

That's good to hear, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very happy with the service

This is a review for Cosham Park House Surgery

Wasn't waiting long, very happy with the service.

— Anonymous

Verified review (2180030) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Amazing, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

I so much appreciated having an appointment with a doctor. It was reassuring to be told that my essential functions were satisfactory and to have my queries answered.

— Marion N

Verified review (2180017) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

I am pleased to hear this, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

This is a review for Somerstown Surgery

The service was good.

— Anonymous

Verified review (2179996) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and very helpful

This is a review for Kingston Crescent Surgery

The staff were friendly and very helpful, they did everything that was needed, I would say an easy 10/10

— Geoffrey L

Verified review (2179903) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Amazing! Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Friendly and helpful

This is a review for Cosham Park House Surgery

Very friendly and helpful staff

— Anonymous

Verified review (2179867) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Great! Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

The appointment was only running five-ten minutes late which is good for an afternoon appointment and staff very efficient

— Daniel L

Verified review (2179793) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

We very much appreciate your understanding, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Blood test

This is a review for Kingston Crescent Surgery

The blood test I had went ok, very quick when I had it too.

— Anonymous

Verified review (2179786) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

This is a review for Cosham Park House Surgery

Great service at the surgery, staff are so friendly and very helpful

— Anonymous

Verified review (2179778) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

I am so happy to hear that, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very impressed

This is a review for Crookhorn Surgery

Very impressed with the surgery and the doctor

— Kevin G

Verified review (2179738) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Somerstown Surgery

There was a 30 minute delay to my appointment time but I am conscious that this cannot sometimes be avoided. I did receive an apology.

— Jill S

Verified review (2179699) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

We really appreciate your understanding, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Apart from having a 1.50pm appointment and not getting seen until 2.15pm.

— Anonymous

Verified review (2179640) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback. I am sorry to hear you were waiting 25 minutes, I am sure there must have been good reason that we were running late.

Overall, how was your experience of our service? Good

Blood test

This is a review for Crookhorn Surgery

Attended for a blood test. I did not have to wait long before called by the clinician to their room.

— Anonymous

Verified review (2179585) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Perfect, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Cosham Park House Surgery

Service was fast and kind, but I got sick a day after, now I've got a cold

— Anonymous

Verified review (2179511) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback. I hope you feel better soon.

Overall, how was your experience of our service? Good

Appointment

This is a review for Cosham Park House Surgery

I was seen with respect and dealt with on time

— Anonymous

Verified review (2179508) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

That's great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

The doctor was excellent, however waiting to get results back been waiting 4 weeks to hear, just wondered why we arent being informed of results of tests anymore, not even a letter, have been worrying unnecessarily.

— Anonymous

Verified review (2179505) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback. You can view test results on the NHS app, but generally you wouldn't be contacted if your results are normal. You are welcome to give us a call to chase up.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

I was offered a telephone review but had to change it to a face to face review with a pharmacist but it was a good job that my wife came with me as I couldn't understand a lot he was saying. I was so embarrassed and couldn't wait to get home.

— Thomas N

Verified review (2179498) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

hank you for your feedback.

We are sorry to hear that you found your face-to-face review challenging and that communication was difficult. We appreciate your honesty and will review this to ensure clearer communication and support for patients during consultations. Please do not hesitate to contact the practice if you need further clarification or assistance.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient