Portsdown Group Practices

Helpful and pleasant Nurse

This is a review for Crookhorn Surgery

Appointment on time. Extremely helpful and pleasant Nurse. Listened to my concerns and gave good advice. Follow up action dealt with same day and new prescription was ready for collection same day.

— Jill S

Verified review (2141508) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

We are glad you are pleased with the service provided, I will pass on your feedback, thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

Very good

— Stephen W

Verified review (2141497) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

All good

This is a review for Kingston Crescent Surgery

All good

— Kevin B

Verified review (2141488) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Somerstown Surgery

Very good

— Caroline F

Verified review (2141471) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I found the receptionist extremely helpful

This is a review for Kingston Crescent Surgery

Found the receptionist extremely helpful as I had a problem registering, also you were able to accommodate my husband who didn't have an appointment but was able to have his vaccinations alongside me, the doctor was very pleasant

— Anonymous

Verified review (2141470) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback, I will pass on your comments to the team at Kingston.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very kind, compassionate

This is a review for Crookhorn Surgery

I had booked an appointment for a review at 11:45, arrived at 11:35 and was seen five minutes early, I was seen by Sue Taylor who I found to be very kind, compassionate and friendly. Altogether a very good visit.

— Noel L

Verified review (2141459) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That's great to hear, thank you for leaving feedback, I will pass your comments on.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Booking was simple

This is a review for Kingston Crescent Surgery

Once I remembered to use the text within the 7 days of receiving it, booking was simple. I did need to go a long way in advance to find a time and location suitable, but as it wasn't an emergency, just a check up it wasn't a problem.
On the day I was seen within 5 minutes of my appointment time, the nurse was friendly but professional and she managed to arrange a vaccination I was due whilst I was there so no need to make another appointment which would mean more time off work.

— Clare H

Verified review (2141458) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

We are glad to hear the process worked well for you, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Seemed pointless, this is why GP's are busy for no reason. there was no reason for the appointment made for me. came in for a diabetic review that I didn't need but was told it was needed. came in, Doc weighed me. made a sarcastic comment about me gaining weight after Christmas. spoke down to me and was fake nice. tried talking to me about things, when I said I didn't know what the definition of the word she used was she used the word to define it making it pointless, seemed to get funny with me when saying you can't use the word to define it. overall 30 minutes of wasted time and money for me and the NHS. Do like, however, that they will listen when I refuse to change my medication as have tried multiple different types and know what is working for me and what isn't.

— Anonymous

Verified review (2141453) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

I am sorry to hear you are unhappy, I cannot look further into this as you have left this feedback anonymously. If you would like us to investigate, please put in a complaint to [email protected].

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Fast experience, I feel more at ease here than I ever would to the Buckland one, but can seem to get an appointment no more, very sad.

— Jacqueline L

Verified review (2141437) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Kingston Crescent Surgery

I went for a blood test which was efficient and I wasn’t kept waiting for long, I now await results.

— Colin K

Verified review (2141383) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Although it seemed rushed, a good time.

— Julie H

Verified review (2141365) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Friendly atmosphere

This is a review for Somerstown Surgery

Appointment on time. Friendly atmosphere.

— Anonymous

Verified review (2141142) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Perfect, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Patient and understanding

This is a review for Cosham Park House Surgery

The doctor was patient and understanding and thoroughly covered all of my concerns. Also, the doctor made me feel listened to and at ease. The outcome of the advice given to me during the telephone consultation was very successful!

— Gaynor L

Verified review (2140623) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

I am very pleased to hear your good experience. Thank you for taking the time to leave feedback, I will pass your comments on.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional and efficient

This is a review for Somerstown Surgery

It was very professional and efficient

— Anonymous

Verified review (2140309) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional

This is a review for Crookhorn Surgery

I thought the nurse I saw was very professional.

— Jacqueline W

Verified review (2139867) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That's great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Steroid injection

This is a review for Cosham Park House Surgery

I gad a steroid injection and was treated well.

— Anonymous

Verified review (2139208) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Somerstown Surgery

Very satisfied.

— Anonymous

Verified review (2137976) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

It is all ok.

— Mohammed H

Verified review (2137686) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Good

Appointment

This is a review for Kingston Crescent Surgery

The nurse I saw was brilliant, she told me that I needed to make an appointment to see the Dr. That is proving really difficult as I can’t go online. My right hand is riddled with arthritis and the left arm is artificial, so that can’t help, my carer I have coming doesn’t do online and 4 times now I have had to wait as I try to get through only to be 30 in the queue then told later there are no appointments try tomorrow. The receptionist are sympathetic but they can’t do anything, I think when you reach a certain age like me nearly 77 no one is bothered, a bit like the Chancellor Reeves of the Treasury Thieves lies about her qualifications to attempt to do a job she doesn’t comprehend properly. The Country is in a sad state of affairs.

— Margaret H

Verified review (2137492) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback. I am sorry that you are struggling to get an appointment. Our urgent on the day GP appointments are released at 8am and 2pm every day, but they do go quickly, as you can imagine, so you will need to phone as soon as open. Our routine GP appointments are released at 10am every day for 1 week ahead, so again, they also go quite quickly so you need to phone as soon as they are released. We realise the situation is not ideal, but this is a nation-wide issue we are facing across primary care.

Overall, how was your experience of our service? Good

Friendly and efficient

This is a review for Cosham Park House Surgery

very friendly and efficient service, many thanks.

— Peter B

Verified review (2137151) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient