Portsdown Group Practices

An appointment straight away

This is a review for Kingston Crescent Surgery

Very helpful, got an appointment straight away.

— Gareth C

Verified review (2131928) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

That's great, thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Promptly seen

This is a review for Kingston Crescent Surgery

Promptly seen and dealt with efficiently and professionally.

— Katie P

Verified review (2131859) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Very professional

This is a review for Somerstown Surgery

A very professional service.

— Alan S

Verified review (2131780) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Today I had a very bad experience with my skin appointment. I was suffering for a week and got appointment 7 days after my call. I was waiting to see the doc. I have many issues and questions regarding my skin which I faced multiple times. When I met my doc he was not welcoming and was not ready to listen to my problem. He was rude and kept on saying I have not enough time. Otherwise, I always had very good experiences with other doctors.

— Anonymous

Verified review (2131728) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I am sorry that your experience was not a positive one. Please do email j82155.complaints @nhs.net and provide us with your full details, this will enable us to investigate and provide our findings to you and take on board any learning where required.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Somerstown Surgery

After driving for over 30 minutes from Waterlooville I arrived for my appointment, approximately 5 mins late and was told I could not be seen.

— Robert N

Verified review (2131619) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

I am sorry that you attended 5 minutes late for your appointment.
Our policy is that if a patient arrives late and there is 50% or less of that scheduled appointment time remaining, that we offer an alternative appointment later that day if possible. In some instances, reception will liaise with the clinician to see if they can still complete the appointment if it is close to the 50% remaining, however this is not guaranteed. We will share your comments with the team and make improvements where we can going forward.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and helpful

This is a review for Cosham Park House Surgery

The staff were very friendly and helpful.

— Timothy L

Verified review (2131523) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Everything was fine with me.

— Cynthia Z

Verified review (2131472) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Crookhorn Surgery

It was a positive experience.

— Anonymous

Verified review (2131452) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to leave feedback. We are always looking for ways to make our service more accessible.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Other relative or friend

Great service

This is a review for Cosham Park House Surgery

Great service. I was seen on time by a professional doctor.

— Melvyn D

Verified review (2131372) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

That's great, thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A very satisfactory outcome

This is a review for Crookhorn Surgery

My current heart condition explained and confirmation of hospital consultants' diagnosis I will require a pacemaker and I am on the waiting list. A very satisfactory outcome from my visit.

— Anonymous

Verified review (2131370) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

We are glad to hear you are happy with the service received, thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A very positive experience

This is a review for Somerstown Surgery

Somerstown Surgery is always a very positive experience.

— Peter D

Verified review (2131367) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

That's great to hear, thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Cosham Park House Surgery

Very good service.

— Jeffrey S

Verified review (2131360) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Made to feel at ease

This is a review for Cosham Park House Surgery

Dealt with in a professional way as normal by this nurse, made to feel at ease, and in a friendly manner, seen on time.

— Michael A

Verified review (2131349) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

That's great, thank you for your feedback.

Overall, how was your experience of our service? Very good

First class care

This is a review for Crookhorn Surgery

The care that was given was first class, could not have been better looking forward to the end of my treatment. 5 stars.

— Clive H

Verified review (2131323) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That's amazing, thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Understanding

This is a review for Paulsgrove Surgery

Very helpful and understanding.

— Charlene V

Verified review (2131294) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Really helpful in resolving a medication shortage, issue quickly resolved.

— Carolyn B

Verified review (2131256) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Excellent

This is a review for Cosham Park House Surgery

Excellent! Easy to find the correct room, nurse was early so no waiting! Very friendly and efficient.

— Sandra D

Verified review (2131239) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

I am glad to hear you had such a good experience, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Easy to contact

This is a review for Cosham Park House Surgery

Easy to contact for appointments.

— Brian G

Verified review (2131234) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very understanding and helpful

This is a review for Kingston Crescent Surgery

The last 3 appointments have been excellent. Miss Jacqueline Barrett (Specialist Nurse Practitioner) was very understanding and helpful and has made appointments for various procedures in the future.
Mrs Louise Davies (Nurse Access Role) was the first nurse to look at the wound problem and was very efficient and set up all future dressing appointments as well as a Doppler appointment. The appointments I have had with her & Ms Karen Adams (Healthcare Assistant) have been excellent. They have been very professional and helpful.
The only problems I have had have been in trying to get an initial appointment. Although helpful the people manning the telephone system seem to be over worked with the number of patients in the practice. It takes an age to get through at the 8am and 10am slots and in many cases you end up as above 30 in the order even when telephoning at the exact time.

— Geoffrey O

Verified review (2131213) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide your feedback. I am pleased that on whole the service you receive once you have gained access is to your liking. We hear you when you state that the initial access is the issue, however currently all areas of the health service have capacity issues and we are not immune to this. I would like to assure you that our contact centre does have sufficient staffing and although queue numbers may seem high, we get through calls very quickly and the call back facility does assist patients who would prefer not to hold on the line.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Appointment

This is a review for Somerstown Surgery

Caring.

— Andrew C

Verified review (2131203) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient