Portsdown Group Practices

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Not much waiting time. When seen, didn’t feel rushed. Was given antibiotics and test sent off. Form for bloods to be taken.

— Debra F

Verified review (2114958) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Appointments
This surgery does an excellent job to get all patients seen.
If people follow the options i.e 8am, 2pm emergency, 10am routine they always get you appointments.
If you phone late then that's your problem. Staff have always been helpful and polite /professional.
Wouldn't change surgeries.

— Anonymous

Verified review (2114948) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

That's great to hear you are pleased, thank you for leaving wonderful feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

45 minutes to get to speak to receptionist and then couldn't get an appointment to speak to a doctor. Came off the phone feeling what the point.

— Anonymous

Verified review (2114941) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you were unable to gain access when required. We are an appointment led service and we do reach capacity.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Paulsgrove Surgery

Tried to book an appointment only for it to be cancelled by yourself. The service you offer and online booking system is flawed beyond belief.

— Steven H

Verified review (2114934) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your comments. I am sorry that your appointment was cancelled, this is something that we try to avoid, however, we cannot plan for all short notice absence which is generally the reason.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and efficient

This is a review for Kingston Crescent Surgery

Quick and efficient visit.

— Jamie G

Verified review (2114924) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

That's great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was handled with patience

This is a review for Kingston Crescent Surgery

I am an adult who can be childish at the doctors. I was handled with patience and great care.

— Anonymous

Verified review (2114920) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Highly recommend

This is a review for Kingston Crescent Surgery

Visit on time, professional service, high personal culture, I received answers to all my questions, I highly recommend.

— Anna M

Verified review (2114911) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

That's great to hear, thank you for taking time to leave lovely feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Felt like I would have been fobbed off if I hadn’t questioned the diagnosis, the fact that the doctor started to google what she thought I had didn’t give me confidence, it was only when I pushed I was offered a second opinion with a referral.

— Anonymous

Verified review (2114906) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. Please be advised that Google is an acceptable tool for professionals to use, especially for checking NICE Guidance or BNF (British National Formulary) for reference on medications. It is not possible to expect clinicians to have all of the required knowledge and not have the relevant reference points to refer to.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Crookhorn Surgery

Experience was very good. A short wait.

— Susan B

Verified review (2114902) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Made to feel at ease

This is a review for Crookhorn Surgery

Appointment on time, nurse very friendly and made to feel at ease.

— Anonymous

Verified review (2114892) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

That's great, thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

Polite and efficient

This is a review for Paulsgrove Surgery

Polite and efficient staff.

— Anonymous

Verified review (2114889) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for leaving feedback, we appreciate you taking time to do this.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and efficient

This is a review for Kingston Crescent Surgery

Very quick and efficient to see the nurse.

— Michael F

Verified review (2114881) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

That's great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great

This is a review for Kingston Crescent Surgery

Great, friendly service.

— Anonymous

Verified review (2114878) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to leave feedback, we will take your comments on board.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment on time

This is a review for Kingston Crescent Surgery

Appointment on time. Call from Dr Donhuo 3 Dec 2024 at 16.45. Had a good friendly chat and he organised my medication at Goldchem pharmacy.

— Dora K

Verified review (2114856) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The doctor was very friendly, caring

This is a review for Cosham Park House Surgery

Appointment was made easily and was seen in a timely manner. The doctor was very friendly, caring and put me at ease.
I was informed as to what was going to happen next regarding referral and timescales.

— Anonymous

Verified review (2114854) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

That's great, thank you for taking time to leave positive feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

Cancelled blood test

— Anonymous

Verified review (2114837) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. I am sorry that your appointment was cancelled, we will only ever cancel an appointment if we have no other option, often this can be due to staff sickness that cannot be planned for or avoided.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional

This is a review for Cosham Park House Surgery

My issue was dealt with professionally and efficiently.

— Keith B

Verified review (2114828) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

Underused, efficient practice.

— Anonymous

Verified review (2114822) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Other

Nurse was lovely

This is a review for Somerstown Surgery

Nurse was lovely & listened to me rambling on.

— Anonymous

Verified review (2114805) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

That's great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely nurse

This is a review for Crookhorn Surgery

Very good. Lovely nurse ( Erin). Had an injection. Seen on time.

— Claire J

Verified review (2114792) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good