Portsdown Group Practices

Efficient and welcoming

This is a review for Cosham Park House Surgery

The receptionist was very efficient and welcoming. The waiting area was nice and spacious. The male doctor I saw was friendly polite and understanding.

— Lucy A

Verified review (2099258) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

Walk in flu jab

This is a review for Cosham Park House Surgery

Sservice was very quick, went for a walk in flu jab, only waited 5 mins.

— Maureen L

Verified review (2099203) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent staff

This is a review for Cosham Park House Surgery

Excellent staff, very polite and friendly doctor.

— Anonymous

Verified review (2099199) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Somerstown Surgery

Very good blood test, very quick, no bruise, Thank you.

— Anonymous

Verified review (2099149) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleased

This is a review for Crookhorn Surgery

Very pleased with my visit and doctor's helpful resolution.

— Anonymous

Verified review (2099109) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That's great. Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Appointment

This is a review for Crookhorn Surgery

It would appear to me and other patients that the reception’s main purpose is to maintain a fortress to defend the practice from the public. The very people who fund their remuneration.
Trying to get an appointment is like drawing teeth . . . from an angry tiger!
Apart from routine vaccinations and blood tests it’s almost impossible to see a doctor in anything like a reasonable time scale. This is causing many people to use the A & E department for minor problems.
I’m not sure that there are any qualified doctors at the practice currently.
Also why am I being sent off to distant practices when I can see my registered surgery from my bedroom window. It’s not because the surgery is over-burdened because when we have requested a change of venue it’s immediately complied with.
We are both in our eighties and find travelling into crowded city areas rather stressful.

— John D

Verified review (2099092) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that your perception is that our reception is a "fortress to defend". Access is an issue in general across all of primary as demand outweighs what is available, however, we always offer the maximum access utilising the the limited resources available. We offer the earliest available appointments to patients, you can of course choose to ask for a preferred location and if this is available this will be arranged for you. I can confirm that we have currently 31 GPs in attendance across our sites.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Easy booking system

This is a review for Cosham Park House Surgery

Received a text about blood test, very easy booking system. At my appointment I was seen within 5 mins of arriving.

— Nicola W

Verified review (2099055) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you, we are glad to hear your positive feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

All went as planned, from email, appointment to completion of assessment.

— Anonymous

Verified review (2099025) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A happy experience

This is a review for Cosham Park House Surgery

Thank you for making my visit a happy experience, even if you did end up taking some of my blood. It's important for all of us to have these checks from time to time for our own peace of mind.

— Kevin B

Verified review (2099008) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Happy with the care

This is a review for Somerstown Surgery

I'm extremely happy with the care I received.

— Anonymous

Verified review (2098990) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Thorough and efficient

This is a review for Kingston Crescent Surgery

Staff were very thorough and efficient, couldn't ask for more.

— Carole C

Verified review (2098954) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback, it is appreciated.

Overall, how was your experience of our service? Very good

Friendly, professional

This is a review for Kingston Crescent Surgery

Pleased with my appointment, friendly and professional.

— Anonymous

Verified review (2098900) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback, it is appreciated.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated with respect

This is a review for Paulsgrove Surgery

I was seen on time and treated with respect.

— Christopher F

Verified review (2098898) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Happy with the consultation

This is a review for Crookhorn Surgery

I was happy with the consultation and was given a link for more information.

— Anonymous

Verified review (2098859) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, glad to hear you're happy with the consultation.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Somerstown Surgery

All fine.

— George H

Verified review (2098849) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Spirometry testing

This is a review for Kingston Crescent Surgery

The spirometry testing was OK. The person carrying it out took their time and didn't mind if things didn't go exactly as needed. We just did them again.

— Alida B

Verified review (2098818) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Super surgery

This is a review for Crookhorn Surgery

Always good - I have no complaints whatsoever. Super surgery.

— Jeannette K

Verified review (2098764) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

The Doctor listened to me.

— Anonymous

Verified review (2098762) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Good

Highly recommend

This is a review for Paulsgrove Surgery

The doctor was the most helpful doctor I have spoken to. She made me an urgent appointment with the stroke team and got things moving really quickly for me. She’s an asset to the group. Highly recommend.

— Valerie F

Verified review (2098746) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

That's great to hear the doctor was helpful, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Everything was okay, it was just an injection one day and a blood test the other.

— Margaret L

Verified review (2098740) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient