Portsdown Group Practices

Can't praise them enough

This is a review for Kingston Crescent Surgery

Staff were very thorough, efficient and friendly, put my mum at ease with their warmth and humor, can't praise them enough, mum and I would be lost without them.

— Carole C

Verified review (2042800) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide your kind feedback, we are pleased that we are providing a service to your expectations.

Overall, how was your experience of our service? Very good

Made me feel at ease

This is a review for Kingston Crescent Surgery

Pleasant doctor, made me feel at ease.

— Kenneth P

Verified review (2042797) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind feedback.

Overall, how was your experience of our service? Very good

Great service

This is a review for Cosham Park House Surgery

Great service from front line staff and GP.

— Lorraine P

Verified review (2041367) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely nurse

This is a review for Cosham Park House Surgery

Our lovely nurse was as good as ever.

— Anonymous

Verified review (2040940) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Good review for me.

— Anonymous

Verified review (2040835) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your rating.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional, caring

This is a review for Cosham Park House Surgery

My appointment was on time and carried out in a professional and caring manner.

— Anonymous

Verified review (2040828) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good

This is a review for Somerstown Surgery

It was good, thank you.

— Alan B

Verified review (2040777) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

This is a review for Kingston Crescent Surgery

I was seen very quickly and the service provided was excellent.

— Janet M

Verified review (2040771) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

In before appointment time. Out in seconds.

— Anonymous

Verified review (2040731) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

They were very nice

This is a review for Kingston Crescent Surgery

They were very nice and helpful.

— Anonymous

Verified review (2040719) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Cosham Park House Surgery

Receptionist staff need to speak to customers respectfully.

— Anonymous

Verified review (2040714) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. All or staff are trained to be helpful, respectful and empathetic. I am sorry if this has not been your experience and we will share this feedback with our team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Was due a phone appointment on Friday. Was informed on Monday that I missed my appointment on Saturday. I received no phone calls on Friday or Saturday.

— Anonymous

Verified review (2040672) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Please do contact via [email protected] we can then investigate your concerns and provide you with our findings.

Overall, how was your experience of our service? Neither good nor poor

First class service

This is a review for Kingston Crescent Surgery

First class service, appointment on time. Nurse giving injection was very efficient and gave details of next appointment before I left surgery.

— Anonymous

Verified review (2040625) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you very much for your kind words.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

Had a blood test which was no problem until I removed the dressing a few hours later to discover the 'mother of all bruises'. Never seen such a large bruise and, five days later, my arm is still black and blue and looks very unsightly. On the up- side the results were all favourable.

— Pamela P

Verified review (2040582) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, bruising and swelling and common side effects when drawing blood, however if you would like this investigated please email on [email protected] and we provide a direct response to you.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professionally excellent

This is a review for Crookhorn Surgery

Checking in was easy and I was seen at the appointment time. The person who took the blood test was very nice and professionally excellent. All contributing to a pleasant experience.

— Anonymous

Verified review (2040552) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for providing your feedback which we will share with the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Found it a bit of a wasted journey considering I live in Cosham and my surgery is at Cosham Park House.
Didn’t really think I was told anything that I didn’t already know and practicing already anyway.

— Anonymous

Verified review (2040526) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that you found it to be a wasted journey, you can decline appointments at other sites for your preferred site, but you may have a longer wait.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Explained very well

This is a review for Cosham Park House Surgery

Very friendly doctor and staff. Treatment from doctor explained very well and good advic.e

— Anonymous

Verified review (2040520) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Good.

— Sandra B

Verified review (2040500) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thanks.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Cosham Park House Surgery

Unhelpful and at times rude staff. Difficult to get appointment, medication etc.

— Katherine M

Verified review (2040486) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. We are sorry that you have been unable to gain access when needed. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide. With regards to medication we advise all patients to allow 10 days to receive medication and this is an acceptable timeframe.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Fantastic experience

This is a review for Kingston Crescent Surgery

My experience at Kingston Crescent Surgery was a very fantastic one, a wonderful and friendly asthma nurse and doctor attended to me and I was very pleased with their reception and treatment. The medications are working perfectly, thank you.

— Nkechi E

Verified review (2040484) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind words that we will share with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient