Portsdown Group Practices

My appointment was on time

This is a review for Somerstown Surgery

I am very happy, my appointment was on time and the nurse was respectful.

— Anonymous

Verified review (2038384) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your comments, we are pleased that we provided a service to your expectations.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Paulsgrove Surgery

Lady I saw was very nice.
Trying to get an appointment is awful though!

— Anonymous

Verified review (2038383) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. I am pleased that your appointment was to your expectations once sourced.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

I have nothing bad to say about the charming nurse who took my blood pressure and blood test, however I am very disappointed to have to have the blood test done again as the early ones were either lost or corrupted. This means there will be no results for my yearly medical review in a week’s time. So while I rate my appointment with the nurse - excellent I find the ensuing journey of my blood test not what I would expect.

— Valerie J

Verified review (2038365) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We ensure that all samples are available for collection to ensure that we avoid these issues from our end, however we cannot be held accountable once they are with the service provider/laboratory.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very impressive

This is a review for Crookhorn Surgery

On time with appointment and very thorough in examination! Very understanding doctor who knew his way in describing my course of action in a very professional yet understandable dialogue! The only disappointment I have found is in booking an appointment as I work nights and only have the ability to book in the morning which means staying up or setting an alarm which I usually sleep through! Apart from that very impressive!

— Vincent H

Verified review (2038358) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide your comments. We will share this with our team.

Overall, how was your experience of our service? Very good

Excellent

This is a review for Crookhorn Surgery

Excellent, the nurse I saw was very nice and even phoned me later on to discuss another issue.

— Phillip B

Verified review (2038357) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you. We are pleased we have offered you a service to your expectations.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone call

This is a review for Cosham Park House Surgery

Received telephone call on time for medication review. Very happy with the conversation and knowledge of practitioner.

— Anonymous

Verified review (2038356) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccine

This is a review for Kingston Crescent Surgery

Visit for a vaccine.

— Anonymous

Verified review (2038355) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your rating.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

It was only for a blood test, but taken with a smile and dead on time ( pardon the pun).

— Anonymous

Verified review (2038352) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nurse was so patient, attentive

This is a review for Kingston Crescent Surgery

Good! Nurse was so patient, attentive and gentle! Must have waited a minute before being called in and then the visit was done quickly but I was not allowed to just walk out! Which was very sensible of her!

— Louise P

Verified review (2038349) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such thorough comments. We are pleased that we have provided a service to your expectations.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Had a routine blood test for my meds. As apparently I'm due a tetanus I asked the nurse to do that, she said I would have to use the walk in doctor to have it done. I told the receptionist that was what I would do. The waiting room was quite full with patients who were coughing etc so after waiting 10 mins I decided to leave without the tetanus believing the odds of me getting tetanus were far less than catching someones illness in the waiting room. I may return to have it done at a later time?

— Clifford S

Verified review (2038339) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. You can walk in and request a tetanus at any time, so please do try again.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Other

Helpful, efficient

This is a review for Kingston Crescent Surgery

Very helpful, efficient and professional.

— Nicola S

Verified review (2038333) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

Very happy with staff who take my blood.

— Anonymous

Verified review (2038330) Review left 1 year ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Prompt service

This is a review for Crookhorn Surgery

Prompt service and friendly, knowledgable nurse.

— Sandra D

Verified review (2038325) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional and helpful

This is a review for Crookhorn Surgery

The staff and doctors are very professional and helpful and the doctors discuss what treatments you are having.

— Keith S

Verified review (2038322) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave your comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional and helpful

This is a review for Cosham Park House Surgery

The staff and doctors are very professional and helpful and the doctors discuss what treatments you are having.

— Keith S

Verified review (2038319) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very friendly

This is a review for Cosham Park House Surgery

The Doctors and the other colleagues are very friendly.
Keep it up.

— Jacob T

Verified review (2038318) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you, we will try to keep providing a service to your expectations.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Overall visits are usually good although I do feel sometimes a little more personal contact on arrival would put anxious patients at ease.

— Valerie P

Verified review (2038303) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that the self-check-in does not provide the personal touch that you were hoping for on arrival.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

This is a review for Somerstown Surgery

Very helpful doctor.

— Michael T

Verified review (2038302) Review left 1 year ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

On time

This is a review for Kingston Crescent Surgery

On time, nurse pleasant.

— Terence A

Verified review (2038301) Review left 1 year ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Excellent nurses

This is a review for Cosham Park House Surgery

Professional and helpful receptionist & easy to use booking in screen on arrival. Never seen a doctor since joining the practice but all nurses have been excellent.

— Sharon S

Verified review (2038299) Review left 1 year ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient