Portsdown Group Practices

Nurse appointment

This is a review for Crookhorn Surgery

The nurse who took my ECG was warm and caring, made me feel comfortable, good work.

— Ian W

Verified review (2421669) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your kind feedback. We’re pleased to hear that the nurse who carried out your ECG was warm and caring and helped you feel comfortable. Your comments are very much appreciated.

Overall, how was your experience of our service? Very good

Excellent

This is a review for Kingston Crescent Surgery

Was taken into the examination room quickly. Everything was explained to me clearly and concisely.

— Michael I

Verified review (2421663) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We’re pleased to hear that you were seen promptly and that everything was explained clearly and concisely. We appreciate you taking the time to share your experience.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

Great service solve my problems

— jihad elhassanie

T409404 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased to hear that you had a positive experience and that your concerns were resolved. Your comments are greatly appreciated and will be shared with the team.

ECG

This is a review for Paulsgrove Surgery

Friendly, professional and on time

— Rosemarie V

Verified review (2421655) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you very much for your kind feedback. I’m delighted to hear that you found the service friendly, professional, and punctual.
Your comments are greatly appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Paulsgrove Surgery

This person left a star rating but no comment.

— Michal John

T409399 Review left 1 month ago
This review complies with Google's policies.

Reply from Paulsgrove Surgery

Thank you very much for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.

No one called

This is a review for Kingston Crescent Surgery

Appointment was due an hour ago and still no one has called. Yet if I miss my call it’s noted down as didn’t attend. I gave a 15min grace time but I can’t wait around any longer. I have things to do. Should be an option for us to note down if we didn’t attend appointment due to it being late on the drs side.

— Anonymous

Verified review (2421647) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We’re sorry that your appointment was significantly delayed and understand how frustrating this can be, especially when you have other commitments. Your comments have been noted and will be shared with the team as we continue to review our appointment processes and how delays are managed.

Overall, how was your experience of our service? Poor

Blood pressure test

This is a review for Crookhorn Surgery

Seen promptly with a smile.

— Anonymous

Verified review (2421645) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We’re pleased to hear that you were seen promptly and greeted with a smile. We really appreciate you taking the time to share your experience.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

Exaland performance they're very good at their job

— Prudence Nota

T409406 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased to hear that you found our service to be excellent and that the team made a positive impression. Your kind comments are greatly appreciated and will be shared with the staff.

Blood test

This is a review for Kingston Crescent Surgery

20 minutes behind appointment time

— Richard D

Verified review (2421643) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We apologise for the delay to your appointment and appreciate your understanding.

Overall, how was your experience of our service? Good

Thank you

This is a review for Kingston Crescent Surgery

Good service, caring staff, quick and reliable, very polite!

— Cristina I

Verified review (2421642) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We’re pleased to hear that you found the service caring, efficient, and reliable, and that our staff were polite. We appreciate you taking the time to share your experience.

Overall, how was your experience of our service? Very good

Medical visit

This is a review for Crookhorn Surgery

The doctor was very understanding and thorough also arranged hospital appointment

— Teresa L

Verified review (2421628) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We’re pleased to hear that the doctor was understanding and thorough, and that a hospital appointment was arranged for you. We appreciate you taking the time to share your experience.

Overall, how was your experience of our service? Very good

Excellent service

This is a review for Crookhorn Surgery

I attended an appointment. I was treated with dignity and respect. The nurse was friendly, professional and really helpful. I came away feeling listened to.

— Amanda P

Verified review (2421625) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We’re pleased to hear that you were treated with dignity and respect and that the nurse was friendly, professional, and helpful. We’re especially glad you felt listened to, and we appreciate you sharing your experience.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Cosham Park House Surgery

Friendly

— Dj Sky

T408527 Review left 1 month ago
This review complies with Google's policies.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are pleased to hear that you found our team friendly. Your comments are very much appreciated and will be shared with the staff.

Review from Google

This is a review for Kingston Crescent Surgery

Extended hours are really handy. I was seen ahead of time as well.

— J “Jim” B

T407923 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased to hear that our extended hours were convenient for you and that you were seen promptly. Your comments are very much appreciated and will be shared with the team.

Blood test appointment

This is a review for Paulsgrove Surgery

Good service

— Anonymous

Verified review (2419065) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. I’m pleased to hear that you were happy with the service provided—it’s much appreciated.

Overall, how was your experience of our service? Very good

Appointment to discuss stomach and side pain

This is a review for Crookhorn Surgery

I was very surprised to get an appointment so quickly but struggled to understand the foreign gentleman I saw. He arranged a blood test, which I was grateful for, looking at my records it was clear. However the pain continues to seriously impact my life and I was given no guidance in what might be best to do / take other than to stay hydrated, which I do.

— Anonymous

Verified review (2419035) Review left 1 month ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your experience. We are pleased that you were able to be offered an appointment promptly and that a blood test was arranged following your consultation.
We are sorry to hear, however, that you found communication during the appointment challenging and that you felt you were left without sufficient guidance while your pain continues to affect your daily life. We understand how distressing ongoing symptoms can be, particularly when you are seeking clarity and reassurance about next steps.
Due to patient confidentiality, we are unable to discuss individual consultations in a public forum. However, feedback regarding communication and symptom management is taken seriously, and we would encourage you to contact the practice directly so your concerns can be reviewed and addressed appropriately through the correct channels.
Thank you again for sharing your feedback, which helps us reflect on and improve the care we provide.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pone call for dr

This is a review for Kingston Crescent Surgery

It would have been nice to see the dr and not him phoning me

— Nigel L

Verified review (2419030) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We understand that many patients prefer to be seen face to face, and we’re sorry that this was not your experience on this occasion.
Telephone consultations are sometimes used as part of our triage and appointment system to ensure patients receive timely care, but we recognise that this may not always meet individual expectations. Your comments are appreciated and will be taken into account as we continue to review and improve our services.

Overall, how was your experience of our service? Neither good nor poor

First time to be unhappy with treatment

This is a review for Crookhorn Surgery

Very disappointed. 2nd visit with same doctor. 1st very abrupt, didn't want me to explain why I was so dizzy. 2nd time spent most of his time typing and I found out later he hadn't followed my request to be referred back to St Marys. Had to phone again,

— Valerie N

Verified review (2418772) Review left 1 month ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your feedback. We are very sorry to hear that you felt disappointed with your recent experiences and that you felt unable to fully explain your symptoms or have your concerns addressed as you had hoped.
We understand how frustrating it can be to feel unheard, particularly when symptoms such as dizziness are affecting your wellbeing. We also appreciate how upsetting it is to later discover that an expected referral had not been progressed.
Due to patient confidentiality, we are unable to discuss individual consultations publicly. However, feedback such as yours is taken seriously and helps us reflect on both communication and processes within the practice. We would strongly encourage you to contact the practice directly or raise your concerns through the formal complaints process so they can be looked into thoroughly and addressed appropriately.
Thank you again for bringing this to our attention.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Kingston Crescent Surgery

As usual friendly and helpful

— Paul W

Verified review (2418493) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We’re pleased to hear that, as usual, you found our team friendly and helpful, and we appreciate you taking the time to share this.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Crookhorn Surgery

Hello, I and my wife are new patients at Crookhorn Surgery(Portsdown Group).
We were treated with kindness and patience, and look forward to a continued relationship
with the Portsdown Group.....Thank you.
Sincerely.
Anthony and Jennifer Smith.

— Anthony Smith

T407095 Review left 1 month ago
This review complies with Google's policies.

Reply from Crookhorn Surgery

Thank you very much for your kind feedback and for choosing Crookhorn Surgery as part of the Portsdown Group for your care. We are delighted to hear that both you and your wife felt treated with kindness and patience during your visits.
We warmly welcome you to the practice and look forward to supporting you both in the future. Your comments are greatly appreciated and will be shared with the team.