Portsdown Group Practices

Very caring

This is a review for Crookhorn Surgery

Saw the nurse Erin snd she was wonderful. Very caring and very reassuring. Have seen her several times in the past and she always delivers wonderful care, is always cheerful and happy. Lovely lady!

— Anonymous

Verified review (2012726) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are pleased that we are providing a service to your expectations.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

New patient appointment

This is a review for Kingston Crescent Surgery

The person that I spoke to in regards to my list of regular medications that I require, she went through everything and was professional about it.

— Samantha J

Verified review (2012707) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide your comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

While treatment is generally excellent, getting an appointment feels almost impossible.

— Anonymous

Verified review (2012706) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback which we will share with the team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I could not have been treated any better.

— Anonymous

Verified review (2012697) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for providing such kind feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

Very quick and friendly.

— Anonymous

Verified review (2012683) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very organised

This is a review for Kingston Crescent Surgery

Polite and very organised, still a bit of a wait before seeing the doctor.

— Anonymous

Verified review (2012680) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are sorry you had a longer wait than you expected.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Blood taking lady not very happy. Also left a big bruise on my arm. I arrived a little early but was seen straight away which was good obviously.

— Carole G

Verified review (2012673) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. I am sorry that you have bruised as a result of your blood test, this is a common side effect. We will share your comments with the team and make changes where we can.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Did not have one

This is a review for Cosham Park House Surgery

Done an econsult to which I’m fuming with as the doctor who doesn’t even know me has put me down as a smoker to which I’m not and haven’t been for years, obviously hasn’t read my notes as the problem I’ve got has been going on since before Christmas, the whooshing heart beat I’m hearing has been going on for over a month, so I’m not happy at all with the treatment I’m receiving.

— Anonymous

Verified review (2012670) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. I am sorry that your smoking status information has been recorded incorrectly, this can be rectified if you can contact us. We have several face to face appointments available each day and suggest that you request a routine appointment to discuss your concerns.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Knee steroid injection

This is a review for Cosham Park House Surgery

Very professional, helpful and cheerful.

— Stella K

Verified review (2012653) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your kind words.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

This is a review for Kingston Crescent Surgery

Great service, seen on time by a caring professional who was very thorough.

— Kevin A

Verified review (2012648) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Heart Failure Nursing Team

This is a review for Crookhorn Surgery

Received a visit from Danni Parkhurst, Heart Failure Nursing Team, and had advice on medication.

— Leslie T

Verified review (2012647) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very friendly staff

This is a review for Cosham Park House Surgery

After getting an appointment, very friendly staff and a very good doctor.

— Harrison B

Verified review (2012642) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your comments.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Other relative or friend

Covid jab

This is a review for Kingston Crescent Surgery

I attended Kingston surgery for a Covid jab.

— Nicola S

Verified review (2012641) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Kingston Crescent Surgery

My blood test went ok however I received a text last night informing me that a GP had reviewed my results and a prescription has been sent to my usual pharmacy for collection. No explanation as to what was wrong or what medication. The app tells me I have several abnormal blood results and tells me the medication I'm to start. This has caused stress because it doesn't make sense as to why I'm on this medication unless I have cancer!!!!!

— Lesley B

Verified review (2012639) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are sorry that you did not receive any explanation as to why medication had been prescribed after a review of your blood test results. I would like to assure you that had the results been of concern that you would have been contacted to discuss further and to agree a plan. I will share this with the team to improve the content of the text messages sent going forward to avoid undue stress. If you do require further explanation please do contact to discuss the results.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Very smooth, in and out in no time. Staff and doctors very efficient. Parking a nightmare. Threatening signs, cameras. Can one park round the back or not?

— Guy J

Verified review (2012627) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that parking was a "nightmare" it is not our intention to threaten our patients, CCTV is necessary and you can park around the back of the building if there is space.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional, kind

This is a review for Cosham Park House Surgery

Appointment was on time, nurse very professional, kind and compassionate.

— Anonymous

Verified review (2012625) Review left 2 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccinations

This is a review for Cosham Park House Surgery

Reminder received, easy to book online vaccination at surgery of my choice.
Lovely staff helping negotiate building worlds.
Quick appointment.

— Jane L

Verified review (2012622) Review left 2 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

This is a review for Kingston Crescent Surgery

Excellent service.
Friendly and efficient staff.

— Anonymous

Verified review (2009419) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind words.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Everything was good but generally for seeing a Dr getting appointment is a little difficult.

— Anonymous

Verified review (2008277) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you have been unable to gain access when needed. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional

This is a review for Kingston Crescent Surgery

A very professional service.

— Anonymous

Verified review (2008009) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient