Portsdown Group Practices

Review from Google

This is a review for Kingston Crescent Surgery

Professional friendly service

— David Rackham

T407094 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased to hear that you experienced a professional and friendly service. Your comments are very much appreciated and will be shared with the team.

Review from Google

This is a review for Crookhorn Surgery

This person left a star rating but no comment.

— costina steclaru

T406820 Review left 1 month ago
This review complies with Google's policies.

Reply from Crookhorn Surgery

Thank you very much for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.

Blood test etc

This is a review for Paulsgrove Surgery

Very good experience and very professional.

— Ronald G

Verified review (2418272) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you very much for your kind feedback. I’m delighted to hear that you had a very good experience and felt the service was professional.
Your comments are greatly appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

Nice friendly atmosphere in the 'Surgery'....Helpful staff.
Thank you for my treatment.

— Anthony Smith

T406819 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased to hear that you experienced a professional and friendly service. Your kind comments are greatly appreciated and will be shared with the team.

Well-organised

This is a review for Kingston Crescent Surgery

The appointment time was fine for me. Parking was easy and there was only a short queue at the Surgery. I was seen, had my jab and within 10 minutes was on my way home.

— Anonymous

Verified review (2418218) Review left 1 month ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We’re pleased to hear that your appointment time was convenient, parking was easy, and your vaccination was completed promptly. We appreciate you taking the time to share your positive experience.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Feedback

This is a review for Kingston Crescent Surgery

Was very pleased to get an appointment to sort out my breathing problem. Hopefully the spray will work.

— Anonymous

Verified review (2418113) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We’re pleased you were able to get an appointment promptly to address your breathing concerns, and we hope the prescribed inhaler helps improve your symptoms. We appreciate you taking the time to share your experience.

Overall, how was your experience of our service? Very good

Spring COVID jab

This is a review for Kingston Crescent Surgery

As my attendance time was 15.00 and I was nearby I asked at reception whether it was possible for me to get my jab sooner. Within fifteen minutes I was leaving the surgery COVID covered. This meant that I could travel home to Southsea and not need to go out again. The lady at reception I felt was extremely helpful.

— Peter H

Verified review (2418112) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for sharing your experience. We’re pleased that you were able to accommodate you being seen earlier and that your vaccination was completed promptly. We’re glad this made your journey home more convenient, and we’ll be sure to pass on your kind comments to the reception team. We appreciate you taking the time to provide your feedback.

Overall, how was your experience of our service? Very good

ECG

This is a review for Paulsgrove Surgery

It was an ok appointment

— Carol P

Verified review (2418081) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. I appreciate you taking the time to share your experience, and I’m glad your appointment was satisfactory.
If there’s anything we could do to improve your experience further, your comments would always be welcome.

Overall, how was your experience of our service? Good

Covid injection

This is a review for Kingston Crescent Surgery

Before appointment time and very friendly

— Rodney L

Verified review (2417943) Review left 1 month ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We’re pleased to hear that you were seen ahead of your appointment time and that the team were friendly. We appreciate you taking the time to share your experience.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Covid injection

This is a review for Kingston Crescent Surgery

On time
Nice nurse
Explained all aspects

— Samuel M

Verified review (2417909) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We’re pleased to hear that you were seen on time and that the nurse was kind and explained everything clearly. We appreciate you taking the time to share your experience.

Overall, how was your experience of our service? Very good

Blood test

This is a review for Crookhorn Surgery

Have had 2 blood tests in the last week with a lady called Hayley at Crookhorn practice, really lovely lady, I’m not the best with blood tests but she made me feel at ease and with many attempts finally got blood!

— Anonymous

Verified review (2417879) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you so much for sharing your experience. We’re really pleased to hear that you were made to feel at ease during your blood tests, especially as you find them difficult. The kindness and patience shown clearly made a difference, and we truly appreciate you taking the time to share your feedback with us.

Overall, how was your experience of our service? Very good

Recent visit

This is a review for Kingston Crescent Surgery

Was seen promptly for jabs

— Anonymous

Verified review (2417865) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We’re pleased to hear that you were seen promptly for your vaccinations and appreciate you taking the time to share your experience.

Overall, how was your experience of our service? Very good

Blood test

This is a review for Kingston Crescent Surgery

Surgery was quite busy on day of appointment but had no trouble booking in and was seen within the time allocated on system, test results were available to see in my records the next day

— Anonymous

Verified review (2417848) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We’re pleased to hear that, despite the surgery being busy, your check‑in was smooth, you were seen on time, and your test results were available promptly. We appreciate you taking the time to share your experience.

Overall, how was your experience of our service? Very good

Covid boost

This is a review for Crookhorn Surgery

Straightforward and on time
Excellent

— Colin H

Verified review (2417841) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We’re pleased to hear that your appointment was straightforward, on time, and that you had an excellent experience. We really appreciate you taking the time to share this with us.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— Hayley Blann

T406535 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.

Review from Google

This is a review for Paulsgrove Surgery

This person left a star rating but no comment.

— Taylor Shires

T406528 Review left 1 month ago
This review complies with Google's policies.

Reply from Paulsgrove Surgery

Thank you very much for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.

Review from Google

This is a review for Crookhorn Surgery

Annual med review organised by pharmacy, phone call on time and date given. Gentleman checked current meds I am on and did I have any issues or concerns very polite and empathetic and advised he would reinstate option to order on line happy with review

— Andy Bartlett

T406530 Review left 1 month ago
This review complies with Google's policies.

Reply from Crookhorn Surgery

Thank you for taking the time to share your feedback. We are pleased to hear that your annual medication review was well organised, that the phone call took place as scheduled, and that you felt listened to and supported throughout the discussion.
It is encouraging to know that the review covered your current medications, addressed any concerns, and helped reinstate online ordering. Your kind comments regarding the polite and empathetic approach are greatly appreciated and will be shared with the team. Thank you again for your feedback.

Covid Injection

This is a review for Crookhorn Surgery

Appointment on time. Dealt with in a friendly and efficient manner. Full marks to the practitioner.

— Kenneth T

Verified review (2417823) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your kind feedback. We’re pleased to hear that your appointment was on time and that you were looked after in a friendly and efficient way. Your comments will be shared with the practitioner — full marks are very much appreciated.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

Excellent

— Peter Russell

T406536 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We appreciate you taking the time to leave a review and are pleased to know you had a positive experience.

Feed back re chest infection

This is a review for Kingston Crescent Surgery

I think medical staff should take into consideration what the patient needs rather than opinion. I went in with a viral chest infection. I was coughing up green stuff and was wheezing terribly. I felt rotten. I asked for a blue inhaler as I have been prescribed that before due to my history of asthma and Emma the nurse said it wasn’t needed. I spent the whole week wheezing and fighting to breathe. I am still poorly and I am just disgusted with the service. I took a 20 minute uber to go to this appointment to receive 0 service. I will be changing now as I think it’s appalling

— Delilah S

Verified review (2417809) Review left 1 month ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your concerns. We are very sorry to hear how unwell you felt and how distressed you are by your experience. We understand how upsetting it can be when symptoms persist and you feel that your needs have not been met.
As a GP practice, we aim to provide safe, evidence‑based care that takes each patient’s history and current symptoms into account. However, due to patient confidentiality and professional standards, we are unable to discuss or comment on individual clinical decisions in a public forum.
We take feedback of this nature very seriously and would genuinely welcome the opportunity to review your concerns fully. We would encourage you to contact the practice directly so these can be addressed through the appropriate clinical or complaints process, which allows us to look into matters thoroughly and respond properly.
Thank you for bringing this to our attention, and we wish you a speedy recovery.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient