Portsdown Group Practices

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Medical action was excellent.
Telephone and access system were abysmal, not fit for purpose.

— John E

Verified review (1913128) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to leave us feedback. I am sorry you had issues with our telephone system. We really value feedback regarding access; if you would like to share more information regarding this, please visit: https://www.portsdowngrouppractice.co.uk/about-us/have-your-say/

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

This is a review for Cosham Park House Surgery

Very friendly & efficient staff. Did not wait long. Good service overall. Many thanks.

— Anonymous

Verified review (1913093) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Good

Perfect

This is a review for Kingston Crescent Surgery

It was perfect, the nurse was very pleasant.

— Margaret L

Verified review (1912957) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

This is a review for Cosham Park House Surgery

Phone administrator was friendly and listened to my need for a routine appointment. Dr was very thorough, felt comfortable talking about my condition and advice given for medication and put me forward for X-ray. Which was arranged by the X-ray department the next day for an appointment in one week. Dr Advised if anything is suspect would contact me and if problem still persist to return for a routine appointment. Also advised me to get a routine appointment for another condition.

— Anonymous

Verified review (1912836) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will share your kind words with the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Excellent treatment. Quick, efficient. However for such a simple procedure (blood sample) why did I have to drive and then hunt a parking spot when my local surgery is walking distance. (Crookhorn). No appointments available in a reasonable time scale.

— Peter M

Verified review (1912794) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are glad you had a positive experience with us. We always offer the earliest appointment available, and this may not be at your most local surgery. You can however wait for an appointment to become available at your local surgery, this may just incur a longer wait to be seen than the appointment offered.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Most recent appointment

This is a review for Somerstown Surgery

The nurse was very helpful and answered my questions with time and patience, the whole procedure was comfortable, not stressful and was told step by step what was happening.

— Julie B

Verified review (1912748) Review left 2 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional

This is a review for Kingston Crescent Surgery

On-time, very professional.

— Malcolm B

Verified review (1912713) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

Very helpful

This is a review for Kingston Crescent Surgery

The nurse was very helpful.

— Anonymous

Verified review (1912678) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

Promptly attended to

This is a review for Cosham Park House Surgery

I arrived early but promptly attended to.

— Stephen F

Verified review (1912639) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Screening test

This is a review for Cosham Park House Surgery

The appointment was on time and Claire was friendly and helpful.

— Anonymous

Verified review (1912617) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccination

This is a review for Cosham Park House Surgery

Had a vaccination. The nurse who carried this out was very polite and friendly as I've found each time I've attended for vaccinations.

— Anonymous

Verified review (1912608) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Veterans Health Check

This is a review for Cosham Park House Surgery

Wonderful to see the Portsdown group honouring the Military Covenant and offering veterans the opportunity to attend a Health/ Wellbeing check. I found the process very thorough and it offers me peace of mind to know that my lifestyle choices make a difference.

— Anonymous

Verified review (1912590) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will share your kind words with the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

This is a review for Kingston Crescent Surgery

The staff, very helpful.

— Roy H

Verified review (1912502) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

Very good

This is a review for Cosham Park House Surgery

Did not have to wait long and the service was very good.

— Dennis L

Verified review (1912494) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

B12 injection & blood test

This is a review for Crookhorn Surgery

Very good nurse managed to locate area to retrieve blood injection, no bother.

— John M

Verified review (1912440) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test & blood pressure check

This is a review for Crookhorn Surgery

Nurse was very good in retrieving blood for test & checking & explaining blood pressure.

— Cheryl M

Verified review (1912430) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Cosham Park House Surgery

On time, blood test well executed.

— Anonymous

Verified review (1912406) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

A very swift appointment

This is a review for Kingston Crescent Surgery

Great helpful staff and a very swift appointment.

— Barry B

Verified review (1912399) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Kingston Crescent Surgery

Excellent quick service.

— Anonymous

Verified review (1912381) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind

This is a review for Kingston Crescent Surgery

Kindness and efficiency.

— Anonymous

Verified review (1912377) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good