Portsdown Group Practices

The nurse listened

This is a review for Kingston Crescent Surgery

This is the first time the HCA listened to what I had to say, that no one can get blood from my arm only from the back of my hand. The nurse went to the back of my hand and got blood straight away, every other time they have tried sometimes three attempts to get blood, even after I've informed them that never happens so this this visit to get blood was perfect. I know my body.

— David L

Verified review (2413406) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your experience. We are pleased to hear that you felt listened to and that your individual needs were taken into account during your blood test.
Listening to patients and respecting their knowledge of their own bodies is essential to providing good care, and we are glad this resulted in a positive experience for you on this occasion. Your feedback will be shared with the team and is very much appreciated.

Overall, how was your experience of our service? Very good

Review of my latest surgery visit

This is a review for Kingston Crescent Surgery

Very prompt and polite staff

— Jennifer J

Verified review (2413404) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased to hear that you found our staff prompt and polite. Your comments are very much appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Crookhorn Surgery

Efficient and friendly

— liz harfield

T403246 Review left 1 month ago
This review complies with Google's policies.

Reply from Crookhorn Surgery

Thank you for your feedback. We’re pleased to hear that you found our service efficient and friendly. Your kind comments are very much appreciated and will be shared with the team.

Excellent Experience

This is a review for Kingston Crescent Surgery

Good interpersonal interaction and service. It was excellent.

— Anonymous

Verified review (2413379) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased to hear that you experienced good interpersonal interaction and excellent service. Your kind comments are greatly appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

See a doctor for advice

This is a review for Crookhorn Surgery

No time wasting. Good advice and have confirmed an appointment for an X-ray.

— Elizabeth M

Verified review (2413373) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are pleased to hear that you found the consultation efficient and the advice helpful, and that your X‑ray appointment has been arranged. Your comments are greatly appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

I had a blood test ,and using the standard method of taking blood it did,nt work after two attempts to try and get blood out of the same arm and moving the needle around , which by the way is very painful ,the nurse then said I think we should try with a smaller needle and it came with a small plastic tube attached and that got the amount of blood required ,I was told by a nurse at the QA HOSPITAL that they should not move the needle around to draw blood ,and i know she,s right,,,🤔🤔🤔🥸🥸

— Mick

T403235 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your experience. We’re sorry to hear that you found your blood test painful and distressing, and we understand how uncomfortable this can be when multiple attempts are required.
Our clinical staff aim to carry out procedures as safely and comfortably as possible, but we recognise that difficulties with blood tests can sometimes occur. We take feedback like this seriously, and your comments will be shared with the nursing team for reflection and learning.
If you would like to discuss your experience further, or if you have any ongoing concerns, we would encourage you to contact the practice directly so we can look into this in more detail and offer appropriate support.

Review from Google

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— Geoffrey Adams

T403236 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your 4‑star rating. We really appreciate you taking the time to leave feedback and are pleased to know you had a positive experience with our practice.

Check up

This is a review for Kingston Crescent Surgery

Gillian was very helpful and gave good guidance on what I had to do and clear on the following steps I had to take and hand in the information of my tests when completed.

— David M

Verified review (2413343) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased to hear that Gillian was helpful and provided clear guidance, ensuring you understood the next steps and what was required following your tests. Your comments are very much appreciated and will be shared with her and the team.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

Clinicians do a perfect job never get to see a gp! Husbands blood test rescheduled again!

— Lin Smith

T403237 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your feedback. We’re pleased to hear your positive comments about our clinicians and the care they provide.
We’re sorry to hear about the frustration regarding the rescheduling of your husband’s blood test. We understand how inconvenient this can be and appreciate your patience. If this issue has not yet been resolved, we would encourage you to contact the practice directly so we can look into this and provide appropriate support.
Your feedback is important to us, and we are always working to improve our services.

My appointment with GP

This is a review for Heyward Road Surgery & Practice

Dr Goodenough is an incredibly patient and attentive GP. He truly listens to concerns without rushing, making me feel heard and well-supported throughout the consultation. He addressed all my concerns. Thank you so much.

— Dunjezada K

Verified review (2413341) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Heyward Road Surgery & Practice

Thank you very much for taking the time to leave such thoughtful feedback. We’re delighted to hear that Dr  Goodenough provided a patient, attentive, and supportive consultation, and that you felt listened to and all your concerns were fully addressed.
Providing unrushed, compassionate care is very important to us, and your kind comments will be shared with Dr Goodenough and the wider clinical team. We really appreciate you letting us know about your experience.

Overall, how was your experience of our service? Good

My 3 monthly B12 injection

This is a review for Crookhorn Surgery

Susan Taylor is great, she always takes time and this time she also did my diabetic blood test which was due 2 days later to save me coming back. I still can’t get my head around how to make a Drs appointment though.

— Marian L

Verified review (2413326) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with Susan Taylor and that she took the time to support you fully, including completing your diabetic blood test during the same visit. Your kind comments will be shared with her and the team.
We also appreciate your honesty regarding the appointment‑booking process. We recognise that accessing appointments can sometimes feel confusing, and feedback like this helps us review how we communicate and support patients with this. Thank you again for your comments and for taking the time to leave a review.

Overall, how was your experience of our service? Very good

COVID jab

This is a review for Kingston Crescent Surgery

There was a significant queue but with multiple treatment rooms operating this was moved through at a reasonable rate. Once in we had our details and requirements established in an efficient and friendly manner. A busy first day of "anti covid customers" was very well handled.

— David P

Verified review (2413325) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your detailed feedback. We are pleased to hear that, despite the initial queue, the service moved along efficiently and that you found the team friendly and well organised once seen.
Managing a busy first day can be challenging, and your kind comments about how the team handled the demand are greatly appreciated. Your feedback will be shared with the staff involved. Thank you again for your support.

Overall, how was your experience of our service? Very good

Excellent staff, very efficient

This is a review for Kingston Crescent Surgery

Staff always have time for they are kind, attentive and caring, even at their busiest. Mum and I feel very safe with them

— Carole C

Verified review (2413309) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you very much for sharing your experience. We are delighted to hear that you and your mother feel safe and well supported, even during our busiest times. Kindness, attentiveness, and patient care are very important values for our team, and your comments will be greatly appreciated by the staff. Thank you again for your thoughtful feedback.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

Excellent service,Hayley did a great job with my diabetic review.

— Ray Bland

T403238 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you very much for your kind feedback. We’re delighted to hear that you received excellent service and that Hayley did a great job with your diabetic review.
Your comments are greatly appreciated and will be shared with Hayley and the wider team, who work hard to provide high‑quality care and support to our patients.

Diabetes review

This is a review for Paulsgrove Surgery

Took urine sample
Did blood test/ weight and BP

— Anonymous

Verified review (2413302) Review left 1 month ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. We’re pleased to hear that your appointment went smoothly and that the necessary checks and tests were completed as planned. We appreciate you taking the time to share your experience.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetes Review

This is a review for Crookhorn Surgery

Went in for my annual diabetes review and blood test. Feet were checked, weight was checked, blood pressure was checked. Blood test results were on the NHS app within three days.

— Martin R

Verified review (2413301) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your experience. We are pleased to hear that your annual diabetes review was thorough and that all the necessary checks were completed.
It’s also good to know that your blood test results were available promptly via the NHS App. Your feedback is very much appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

My COVID Jab

This is a review for Kingston Crescent Surgery

As far as I am concerned once I was in the surgery everything went smoothly. I feel compelled to say that those who were waiting outside had to stand in a long queue for about 30 to 35 minutes which is a long time for the elderly. There was one elderly woman who was sitting down quite frequently to catch her breath. She told me she hadn't realised how long she'd have to wait and left her walking stick in her car. There were several people in a similar situation. A lot of people were complaining about how long the queue was.

— Michael F

Verified review (2413299) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your feedback. We’re pleased to hear that once inside the surgery your appointment went smoothly, but we’re very sorry to hear about the long wait outside and the impact this had, particularly for elderly patients.
We fully recognise that extended standing times can be difficult and concerning, especially for those with mobility or breathing difficulties. The situation you describe is not the experience we want for our patients, and we appreciate you highlighting this so clearly. Your comments will be shared with the management team as we review our processes and consider how we can better support patients while waiting, particularly during busy clinics.
Thank you again for bringing this to our attention and for your understanding. If you would like to discuss this further, please feel free to contact the practice directly.

Overall, how was your experience of our service? Good

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

Your service is very good. The staff are really wonderful. It's a shame that the cleaning staff let them down, especially in Paulsgrove, where I found bin in the waiting room hasn't been emptied in over a fortnight. This really frustrates your staff who work there to give an excellent service, but the cleaners let them down

— Mark B

Verified review (2413294) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you very much for taking the time to leave your feedback. We’re really pleased to hear your kind comments about our staff and the service they provide, and we appreciate you recognising their hard work and commitment.
We’re sorry to hear about your concerns regarding the cleanliness of the waiting room at our Paulsgrove site. This is clearly not the standard we expect, and we understand how frustrating this can be for both patients and staff. Thank you for bringing this to our attention — your comments will be shared with the management team so this issue can be addressed with our cleaning contractors.
We value your feedback, as it helps us identify areas that need improvement while continuing to support the excellent work of our staff.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

Always recommend this surgery. If you can’t get an appointment then you are not using the system correctly! Their Anima online service and triage process works very effectively. So much better than having to make a request at lightening speed at 6.30pm before the system times out!! My family and I can always get seen by the right person in appropriate timescales, or they can help through econsult and issue prescriptions directly to surgery. Routine appointments offered. Reception staff helpful. Doctors and practitioners knowledgeable.

— Amy Tonkin

T403239 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you very much for your detailed and thoughtful review. We’re delighted to hear that you would recommend our surgery and that you’ve found our Anima online service and triage process to be effective and responsive.
It’s encouraging to know that you and your family feel able to access the right care, from timely appointments to support via eConsult and prescription requests, and that you’ve found our systems to be an improvement on more restrictive booking models. We’re also pleased that routine appointments are meeting your needs.
Your kind comments about our reception team, clinicians, and practitioners are greatly appreciated and will be shared with them. Feedback like this reassures us that our approach is working well for our patients.
Thank you again for taking the time to share your experience.

Happy outcome

This is a review for Kingston Crescent Surgery

Very helpful

— Raymond H

Verified review (2413289) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased to hear that you found our service helpful and appreciate you taking the time to share your experience.

Overall, how was your experience of our service? Very good