Portsdown Group Practices

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

Your service is very good. The staff are really wonderful. It's a shame that the cleaning staff let them down, especially in Paulsgrove, where I found bin in the waiting room hasn't been emptied in over a fortnight. This really frustrates your staff who work there to give an excellent service, but the cleaners let them down

— Mark B

Verified review (2413294) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you very much for taking the time to leave your feedback. We’re really pleased to hear your kind comments about our staff and the service they provide, and we appreciate you recognising their hard work and commitment.
We’re sorry to hear about your concerns regarding the cleanliness of the waiting room at our Paulsgrove site. This is clearly not the standard we expect, and we understand how frustrating this can be for both patients and staff. Thank you for bringing this to our attention — your comments will be shared with the management team so this issue can be addressed with our cleaning contractors.
We value your feedback, as it helps us identify areas that need improvement while continuing to support the excellent work of our staff.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

Always recommend this surgery. If you can’t get an appointment then you are not using the system correctly! Their Anima online service and triage process works very effectively. So much better than having to make a request at lightening speed at 6.30pm before the system times out!! My family and I can always get seen by the right person in appropriate timescales, or they can help through econsult and issue prescriptions directly to surgery. Routine appointments offered. Reception staff helpful. Doctors and practitioners knowledgeable.

— Amy Tonkin

T403239 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you very much for your detailed and thoughtful review. We’re delighted to hear that you would recommend our surgery and that you’ve found our Anima online service and triage process to be effective and responsive.
It’s encouraging to know that you and your family feel able to access the right care, from timely appointments to support via eConsult and prescription requests, and that you’ve found our systems to be an improvement on more restrictive booking models. We’re also pleased that routine appointments are meeting your needs.
Your kind comments about our reception team, clinicians, and practitioners are greatly appreciated and will be shared with them. Feedback like this reassures us that our approach is working well for our patients.
Thank you again for taking the time to share your experience.

Happy outcome

This is a review for Kingston Crescent Surgery

Very helpful

— Raymond H

Verified review (2413289) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased to hear that you found our service helpful and appreciate you taking the time to share your experience.

Overall, how was your experience of our service? Very good

Blood test

This is a review for Kingston Crescent Surgery

The girl who did my blood test was nice and did her best but I've never bruised so much from a blood test. She failed to get blood from my left arm and eventually got blood from my right arm. In her defence my veins aren’t good, have been told it before but my arms hurt all weekend with big bruises, they are still purple now nearly a week later

— Anonymous

Verified review (2413283) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your experience. We’re sorry to hear that you experienced significant bruising and ongoing discomfort following your blood test, and we understand how unpleasant this can be.
We appreciate your kind comments about our clinician and that you recognised the difficulties involved, particularly when veins are hard to access. However, we acknowledge that the level of bruising and pain you describe is understandably concerning. Your feedback is important to us and will be shared with the nursing team for reflection and learning.
If your symptoms persist, or if you would like to discuss this further, we would encourage you to contact the practice directly so we can provide appropriate advice and support.
Thank you again for letting us know about your experience.

Overall, how was your experience of our service? Good

Blood test, flu jab, Physio

This is a review for Crookhorn Surgery

Had three appointments that day, all good.

— Joan W

Verified review (2413282) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are pleased to hear that all three of your appointments went well and appreciate you taking the time to share your experience.

Overall, how was your experience of our service? Very good

Very good snd easy

This is a review for Kingston Crescent Surgery

It’s nice to give feedback sometimes

— Anonymous

Verified review (2413281) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your feedback. We really appreciate you letting us know about your experience, and your comments are valued by the whole team.

Overall, how was your experience of our service? Very good

Always found the service good

This is a review for Kingston Crescent Surgery

Always found the staff very helpful

— Kenneth M

Verified review (2413278) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased to hear that you have consistently found our staff to be helpful. Your kind comments are very much appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

The doctor was very good and pleasant. No complaints cos there was nothing to complain about.
Very satisfied with my visit. .

Jeanne bull

— Jeanne Bull

T403240 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave your review. We’re very pleased to hear that you found the doctor pleasant and that you were satisfied with your visit.
It’s always encouraging to receive feedback like this, and your comments will be shared with the clinical team. We really appreciate you letting us know about your experience.

Review from Google

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— Brenda Steenton

T403241 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your 5‑star rating. We really appreciate you taking the time to leave feedback and are pleased to know you had a positive experience with our practice.

Covid injection

This is a review for Kingston Crescent Surgery

Didn’t feel a thing. Very professional and put at ease.

— Michael J

Verified review (2413274) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased to hear that you felt comfortable and well looked after, and that the procedure was carried out professionally. Your comments are greatly appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

Professional service

This is a review for Kingston Crescent Surgery

Professional, friendly and efficient service

— Keith B

Verified review (2413273) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased to hear that you experienced a professional, friendly, and efficient service. Your comments are greatly appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

Covid jab

This is a review for Kingston Crescent Surgery

Very professional

— Anonymous

Verified review (2413271) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We’re pleased to hear that you found our service very professional. Your comments are greatly appreciated and will be shared with the team.

Overall, how was your experience of our service? Good

Blood test

This is a review for Kingston Crescent Surgery

Efficient, friendly

— Anonymous

Verified review (2413269) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We’re pleased to hear that you found our service efficient and friendly. Your kind comments are very much appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

Professional, friendly and efficient service

— Keith Briant

T403242 Review left 1 month ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We’re pleased to hear that you found our service professional, friendly, and efficient. Your kind comments are very much appreciated and will be shared with the team.

Excellent service

This is a review for Crookhorn Surgery

Usual excellent service.

— Anonymous

Verified review (2413260) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your continued support. We are pleased to hear that you received the usual excellent service and appreciate you taking the time to share your feedback.

Overall, how was your experience of our service? Very good

Covid and RSV injections

This is a review for Crookhorn Surgery

Having just had my Covid and RSV injections administered by Dr Mannings there really isn’t much more to say except first class.

— Valerie P

Verified review (2413248) Review left 1 month ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you very much for your kind feedback. We are delighted to hear that you had such a positive experience receiving your COVID and RSV vaccinations. Your comments regarding the care provided by Dr Mannings are greatly appreciated and will be shared with him and the team. Thank you for taking the time to leave this review.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

This is a review for Crookhorn Surgery

Excellent care

— Suzanne Simmons

T403247 Review left 1 month ago
This review complies with Google's policies.

Reply from Crookhorn Surgery

Thank you for your 5‑star rating. We really appreciate you taking the time to leave feedback and are pleased to know you had a positive experience with our practice.

COVID jab

This is a review for Crookhorn Surgery

Brilliant service as always

— Sandra M

Verified review (2413241) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your kind feedback. We are pleased to hear that you continue to experience brilliant service and appreciate your ongoing support. Your comments are very much appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

Blood pressure checks

This is a review for Crookhorn Surgery

Both my wife and I had appointments today and also needed to make further appointments. Whilst the Receptionist was unable to assist with one appointment she asked that we leave the matter with her. Within two hours we received a message offering a suitable time and date. Impressed with the courtesy and assistance we received.

— Anonymous

Verified review (2413239) Review left 1 month ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you very much for taking the time to share your experience. We are pleased to hear that both you and your wife were well supported during your appointments and that our receptionist was able to follow up promptly to arrange a suitable time and date.
We appreciate your kind comments regarding the courtesy and assistance you received, and your feedback will be shared with the reception team. Thank you again for your support.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

This is a review for Crookhorn Surgery

Best GP practice myself and my Son have had. Always able to get an appointment, either telephone or in person. They respond quickly on Anima. They are extremely helpful with any questions I have.

— Kelly Cruddas

T403248 Review left 1 month ago
This review complies with Google's policies.

Reply from Crookhorn Surgery

Thank you very much for your kind review. We’re delighted to hear that both you and your son have had such a positive experience with our practice.
We’re pleased that you’ve found it easy to access appointments, whether by telephone or in person, and that our team responds promptly via Anima. It’s also wonderful to know that you feel supported and helped when you have questions.
Your feedback will be shared with the team and is very much appreciated.