The actual appt was fine given my last appointment was cancelled for Somers Town surgery and was cancelled on the day with a message re book. Like rebooking anything is easy with the practice.
The appalling appointment (random) system phone at 8 and hope there are any slots left or the 7 pm lottery is made even more annoying by your website claims and the fact we are constantly told to consult a doctor first. I assume you think it's OK.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We would like to assure you that we only cancel appointments, if we really have no other option, that said, where possible we will re-book an appointment where we can. Please be assured that we are very much aware of the access issues, demand in general across the NHS out weighs the available capacity, but there is no other way of asking a patient to re-book, if that is what is required. Media advertising can often be misleading as this is not bespoke to each individual Practice therefore, often an advert may say 'contact your GP' but this needs to be done via the Practice process. We are sorry that we are not providing a service to your expectations and will take on board your feedback.
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