Portsdown Group Practices

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Very good.

— John T

Verified review (1802482) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

Covid, flu and mmr injections

This is a review for Cosham Park House Surgery

I was seen on time. Greeted friendly. Procedure done quickly and respectively.

— Anonymous

Verified review (1799864) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us, we will pass your kind words on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Made me feel very relaxed

This is a review for Cosham Park House Surgery

The doctor and his assistant made me feel very relaxed and he also had a very good sense of humour whilst discussing what he was going to do which was quite refreshing without all the jargon.

— Kristian S

Verified review (1798313) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I got an appointment I didn’t expect to get.

— Barry H

Verified review (1798156) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

Helpful advice

This is a review for Kingston Crescent Surgery

I was extremely impressed by Andrea from this team. She listened to me and fully understood my dilemma. A suggestion was made and organised for an annual medical review with a GP via the phone. This was the second time I had made a call to this department regarding one of the queries, the first time I received no helpful advice.
I have also had 2 visits. Diabetic review - again I was listened to, and inoculations, the only problem was getting a parking slot in the car park. I'd have used the bus but our service was removed a few years ago.

— Victoria N

Verified review (1797522) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. I am pleased that on the whole you have received a service to your expectations. Car parking is not guaranteed, at some of a sites it is very limited therefore we do ask patients to ensure that they arrive earlier in case they need to park nearby. We will share all of your comments with the team and make changes where we can.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen promptly

This is a review for Kingston Crescent Surgery

I was seen promptly.

— John W

Verified review (1797516) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pleasant and helpful

This is a review for Somerstown Surgery

Clinic was running on time.
Nurse was pleasant and helpful.

— Cheryl H

Verified review (1797511) Review left 2 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Paulsgrove Surgery

Was not happy to have travelled all the way up to Paulsgrove from Southsea to have the nurse have the b12 injection ready but unable to give it to me due to appointment being too early but I was not informed about this.

— Michelle F

Verified review (1797379) Review left 2 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

We are sorry to hear that you had a wasted journey. It is common at your B12 appointment to be offered the choice of booking your next appointment at your convenience, or via the surgery. They will then send a scheduled reminder to our reception team to ensure it is booked at the right interval. If you choose to book yourself then you would be advised how many weeks to wait and when the appointment is due. Please do feel free to ask about this at your next appointment. We have had really good patient feedback.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

COPD review

This is a review for Cosham Park House Surgery

Disappointed that clinician’s ‘phone call was 45 minutes late and clinician had not reviewed previously completed online review.

— William J William J works at Pensioner as Retired

Verified review (1797348) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. I am sorry that you were not called at the allocated time and the clinician had seemingly not read the on-line review. We will share your experience with our team and take learning to improve our practice going forward.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and professional

This is a review for Cosham Park House Surgery

Quick and efficient, very little waiting time and staff were polite, friendly and professional.

— Janet R

Verified review (1797230) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

No waiting about

This is a review for Cosham Park House Surgery

Went in on time, only took 2 minutes, suits me fine, in and out, no waiting about.

— Anonymous

Verified review (1797062) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Polite staff

This is a review for Cosham Park House Surgery

Very professional and polite staff.

— Anonymous

Verified review (1797060) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Minor surgery

This is a review for Kingston Crescent Surgery

I went in for steroid injections for carpal tunnel, due to the minimal relief from the previous round of steroids the GP felt it wasn't likely to help and instead discussed surgery with myself and set the ball rolling for this.
The GP I saw was very welcoming and informative, he clearly knew what he was talking about and was very professional.

— Anonymous

Verified review (1796952) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood pressure

This is a review for Crookhorn Surgery

Nurse was lovely when having my blood pressure done.

— Anonymous

Verified review (1796942) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleasant and helpful

This is a review for Kingston Crescent Surgery

Was very pleasant and helpful and got through my fear of it all and good, a real professional visit.

— Ronald S

Verified review (1796796) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Cosham Park House Surgery

Everything was excellent.
Thanks.

— Anonymous

Verified review (1796771) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

B.P. Test.

This is a review for Cosham Park House Surgery

Excellent, professional service as always.

— Robert C

Verified review (1796761) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your continued support and feedback, we will pass on your kind words to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Chesty cough

This is a review for Kingston Crescent Surgery

I phoned the same day and was very kindly given an appointment. The lady I saw was very helpful and nothing was too much trouble and while I was there I also received my flu and COVID jab.

— Sharon W Sharon W works at Portsmouth hospital trust as PSA

Verified review (1796735) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Shingles vaccine

This is a review for Kingston Crescent Surgery

I called in to enquire about my shingles vaccine as I am 65 years old and have a health issue.
I only had to wait for twenty minutes and the doctor called me in for the injection.
A few minutes later I was able to leave the surgery.

— Peter H

Verified review (1796727) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Waste of time booking an appointment because there’s a queue out into car park, not only a mixture of people and a few of us in wheelchairs and only one assistant helping.

— Carol M

Verified review (1796702) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. When patients attend for immunisation clinics, the appointments are issued to ensure that we do not overbook. Although the queues are initially long, due to the number of clinicians the queue reduces very quickly. We have floor walkers to ensure that those who may require further assistance are provided it, also patients can ask for help.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient