Portsdown Group Practices

Visit to surgery

This is a review for Kingston Crescent Surgery

All staff very professional

— Anonymous

Verified review (2402267) Review left 2 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind feedback.

We are pleased to hear that you found our staff to be professional. Your comments are appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

This is a review for Kingston Crescent Surgery

Very professional and took my blood test quicky and with no pain

— Richard Foster

T396048 Review left 2 months ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you very much for your positive feedback. We’re pleased to hear the blood test was carried out quickly and comfortably, and we appreciate you taking the time to share your experience.

Review from Google

This is a review for Kingston Crescent Surgery

Thank you so much, for looking after me, we are so proud to have you looking after us, keep up the great work 👍 😀

— martin watt

T396049 Review left 2 months ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you so much for your kind words and encouragement. We’re very grateful for your support and are proud to care for our patients. Your feedback means a great deal to the whole team — thank you again.

Review from Google

This is a review for Crookhorn Surgery

Was in the waiting room 2 minutes before being called in . Had the most loveliest nurse attending to me . Surgery was spotlessly clean

— Stacie Middleton

T396050 Review left 2 months ago
This review complies with Google's policies.

Reply from Crookhorn Surgery

Thank you very much for your kind feedback. We’re pleased to hear you were seen promptly, felt well looked after by our nursing team, and found the surgery clean and welcoming. We really appreciate you taking the time to share this.

Phone consultation

This is a review for Crookhorn Surgery

Although the call was late, the doctor was great. She answered my questions and didn’t rush me. Thank you Dr. Begun

— Carol P

Verified review (2401982) Review left 2 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.

We are pleased to hear that, despite the delay, Dr. Begum provided thorough, attentive care and took the time to answer your questions without rushing. Your kind comments will be shared with her and the team.

Overall, how was your experience of our service? Very good

ECG

This is a review for Crookhorn Surgery

Kate Simmons was lovely. Friendly, funny & gentle. I also got my results from the Doctor in 10 minutes. Superb service for once. I have many criticisms of this practice tbh

— John W

Verified review (2401957) Review left 2 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.

We are glad to hear that Kate Simmons provided friendly, gentle, and personable care, and that you received your results promptly. We also appreciate your honesty regarding areas where we can improve, and your comments will be shared with the team as part of our ongoing efforts to enhance the patient experience.

Overall, how was your experience of our service? Very good

Prompt, efficient service

This is a review for Crookhorn Surgery

I had 2 appointments
A blood test and blood pressure check. Both carried out on time by very efficient, friendly
professionals.

— Anonymous

Verified review (2401945) Review left 2 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.

We are delighted to hear that both your blood test and blood pressure check were carried out on time by efficient and friendly professionals. Your kind comments will be shared with the team.

Overall, how was your experience of our service? Good

Life changing

This is a review for Cosham Park House Surgery

New to the surgery. Advice and non-condescending. Has seriously helped me and become a new person for the first time in three years. Every experience I’ve had with this practice has been first class, thank you.

— Martin C

Verified review (2401925) Review left 2 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

We are thrilled to hear that your experience with the practice has been so positive and supportive, and that it has made a meaningful difference in your life. Your kind words are greatly appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

Blood Test

This is a review for Cosham Park House Surgery

Seen on time, Was made to feel at ease. Blood taken on first attempt. No bruising afterwards which was a first.

— Kenneth T

Verified review (2401924) Review left 2 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

We are delighted to hear that you were seen on time, felt at ease, and that your blood was taken successfully on the first attempt without any bruising. Your kind comments will be shared with the team.

Overall, how was your experience of our service? Very good

Excellent

This is a review for Kingston Crescent Surgery

There is warm reception and Nurse and Doctors are very professional.

— Anonymous

Verified review (2401922) Review left 2 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind feedback.

We are pleased to hear that you received a warm welcome from our reception team and found both our nurses and doctors to be professional. Your comments are greatly appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

Good service

This is a review for Kingston Crescent Surgery

Good service

— Anonymous

Verified review (2401917) Review left 2 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

We are pleased to hear that you were happy with the service provided. Your comments are appreciated and will be shared with the team.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— Tomasz Gruszka

T395770 Review left 2 months ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide a 5 star rating.

Review from Google

This is a review for Cosham Park House Surgery

This person left a star rating but no comment.

— Chukwu Chinemerem

T395780 Review left 2 months ago
This review complies with Google's policies.

Reply from Cosham Park House Surgery

Thank you for your 5 start rating.

Review from Google

This is a review for Cosham Park House Surgery

I booked this appointment using the nhs app as none available on the surgery platform . Lindsay as always was excellent .

— Jill Saunders

T395781 Review left 2 months ago
This review complies with Google's policies.

Reply from Cosham Park House Surgery

Thank you for taking the time to leave this feedback. We’re pleased to hear you were able to book your appointment via the NHS App and that Lindsay provided excellent care, as always. Your kind comments are very much appreciated.

Nurse visit

This is a review for Cosham Park House Surgery

My appointment was on time … the nurse explained what she was doing and was very friendly

— Pauline C

Verified review (2401873) Review left 2 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

We are pleased to hear that your appointment was on time and that the nurse provided clear explanations while being friendly and approachable. Your comments will be shared with the team.

Overall, how was your experience of our service? Very good

Review from Google

This is a review for Paulsgrove Surgery

The staff was very helpful and went above and beyond to try and help with a recent wound i needed help with very happy with the service I recieved many thanks
My only concen is I had to have alot of appointments at Kingston cresent regarding the wound cleaning and I have asked several time for appointment at paulsgrove or cosham they not had any for at least six weeks I dont drive and have mobility issues it costing me at least £11 on taxi one way each week I attend Kingston cresent appointment if there one thing the surgery need to approve on is more wound appointment more in the north of city cosham or paulsgrove please many thanks

— Kelly Heywood

T395768 Review left 2 months ago
This review complies with Google's policies.

Reply from Paulsgrove Surgery

Thank you very much for taking the time to leave such detailed feedback. We’re really pleased to hear that you felt well supported by the team and that you were happy with the care provided for your wound.
We’re sorry to hear about the difficulties you’ve experienced needing to attend appointments at Kingston Crescent, particularly given your mobility issues and the cost and inconvenience of travel. We understand how challenging this must be. Demand for wound care appointments can vary across sites, but we recognise how important it is to provide care as close to home as possible wherever we can.
Your comments have been shared with the practice team, and feedback like this is very valuable as we continue to review how we organise services across our locations. We would encourage you to contact the practice directly so we can look at your individual circumstances and see how best we can support you.
Thank you again for your kind words and for sharing your experience.

Review from Google

This is a review for Cosham Park House Surgery

Excellent treatment as usual. This is a well run professional surgery would recommend.

— Melvyn Davies

T395782 Review left 2 months ago
This review complies with Google's policies.

Reply from Cosham Park House Surgery

Thank you for your feedback.
Excellent treatment as usual. This is a well run professional surgery would recommend.

Review from Google

This is a review for Crookhorn Surgery

Reception staff were very helpful and the nurse that I had the appointment with was very caring and new how to put you at ease both injections she gave me didn't hurt a bit and the oil based one she gave usually always hurts but not this time thank you to all the workers at Crookhorn

— nicholas hills

T395779 Review left 2 months ago
This review complies with Google's policies.

Reply from Crookhorn Surgery

Thank you very much for taking the time to share such kind feedback. We’re pleased to hear that our reception team was helpful and that you felt well looked after and put at ease during your appointment. It’s especially lovely to hear that the injections were administered comfortably. Your comments about the care and professionalism of the team at Crookhorn are greatly appreciated and will be shared with our staff. Thank you again for your support.

Review from Google

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— david belcher

T395771 Review left 2 months ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

We’re sorry to see this rating and disappointed that your experience does not appear to have met expectations. As no details were provided, we’re unable to look into this, but we would welcome the opportunity to discuss any concerns directly if you’re willing to contact the practice.

Review from Google

This is a review for Paulsgrove Surgery

Excellent service. Very nice nurse

— Tony

T395769 Review left 2 months ago
This review complies with Google's policies.

Reply from Paulsgrove Surgery

Thank you very much for your kind feedback. We’re pleased to hear you received excellent service and that you were well looked after by our nursing team.