Portsdown Group Practices

Very polite and helpful

This is a review for Cosham Park House Surgery

The receptionist who answered the phone was very polite and helpful.

— Pauline H

Verified review (1775335) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Booked in very quickly.

— Georgina T

Verified review (1774829) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

Social Prescriber appointment

This is a review for Heyward Road Surgery & Practice

Nice surgery. My social prescriber, Jacqueline is absolutely amazing. She has been so far a great support. She has helped me to reach other NHS organisations to enable me to recover from mental health issues. Thank you.

— Anonymous

Verified review (1774774) Review left 2 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for your kind words, we will pass this on to Jaqueline. We are lucky to have our lovely social prescribers!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A really good experience

This is a review for Cosham Park House Surgery

My visit to the surgery to have my B12 injection was a really good experience.

— Ronald F

Verified review (1774638) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very thorough examination

This is a review for Cosham Park House Surgery

Very good, rang at 8, saw doc at 9, very thorough examination.

— Anonymous

Verified review (1774207) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very efficient

This is a review for Somerstown Surgery

Very efficient service, seen on time, no problems.

— Peter B

Verified review (1774194) Review left 2 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I couldn't fault them

This is a review for Kingston Crescent Surgery

Appointment kept on time. Friendly staff. I couldn't fault them.

— Anonymous

Verified review (1774067) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

Fabulous nurse

This is a review for Cosham Park House Surgery

The nurse practitioner we saw is fabulous with mum and also efficient eg remembers to book for the next B12 etc which doesn’t always happen.

— Jean W

Verified review (1774064) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Good

Somerstown Surgery

This is a review for Somerstown Surgery

Polite staff. Only a few minutes wait.

— Anonymous

Verified review (1774063) Review left 2 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Felt I was rushed during review, was struggling with breathing and as this had been going on for four weeks, also felt I needed something for my mental health as could not stop crying and kept getting palpitations he said he could only deal with one problem so dealt with my breathing and ended up with prescription for 2 pumps. Rung the surgery the following day for appointment for my mental health to be told it was not an emergency and to contact mental health team which I think is terrible because I needed someone to help me that day.

— Debora K

Verified review (1774059) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. If you are appointed for a specific reason such as COPD/asthma then the appointment time would have been set to be able to cover that area, do a thorough assessment, complete any tests and the required administration. Our clinicians have to make difficult decisions, if they do not have the available time for an additional query, or are not qualified they will signpost to make a further appointment. It is important to understand that we are not always the best option to deal with mental health, if you are in crisis and need immediate help, you will be signposted to the hospital crisis team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Same day appointment

This is a review for Cosham Park House Surgery

Very pleased I was given same day appointment with a doctor.

— Jennifer S

Verified review (1774041) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

This is a review for Kingston Crescent Surgery

A little late going in but all in all good service, very friendly.

— Amanda D

Verified review (1774040) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave us feedback, we will pass this on to the team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great attitude

This is a review for Cosham Park House Surgery

Staff with a great attitude and a friendly nature that comes across as happy in their jobs.

— David H

Verified review (1774030) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your kind words, we are glad you had a positive experience with us and will pass this on to the team. It is so nice to see such lovely feedback.

Overall, how was your experience of our service? Very good

Attentive and professional

This is a review for Cosham Park House Surgery

Short waiting time. Seen by Dr Goodenough who was very pleasant and attentive and professional.

— Betty P

Verified review (1774022) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to leave us feedback, we will pass your kind words on to Dr Goodenough.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Only in for a jab, straight in straight out, no waiting, nurse friendly, took the time to explain about the jab I was getting.

— Anonymous

Verified review (1774001) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Good

Friendly and helpful

This is a review for Kingston Crescent Surgery

The staff are friendly and helpful.

— Anonymous

Verified review (1773982) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind and thorough

This is a review for Kingston Crescent Surgery

My appointment was very good, the doctor was kind and thorough and put my mind at rest and that there was nothing to worry about.

— Anonymous

Verified review (1773954) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind words, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Trouble walking but got an appointment on the same day plus a referral to the hospital straight away.

— Michael S

Verified review (1773945) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful doctor

This is a review for Kingston Crescent Surgery

Minor surgery. Appointment was on time. Very helpful doctor.

— Anonymous

Verified review (1773935) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave us feedback, we will pass this on to the team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Dressing changed

This is a review for Cosham Park House Surgery

I have an appointment every Monday to have the dressing changed on a varicous ulcer. Recently the type of dressing had to be changed, as I had for some unknown reason I developed an allergy to the adhesive on the softpore, which began to leave sore patches around the wound. But thanks to the two observant Nurses I attend, the soreness around the wound was dealt with, through steroid cream and TLC, everything is back to normal and I am on the mend.

— Calvin G

Verified review (1773907) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your continued support and feedback. I am glad that you are on the mend and wish you a speedy recovery.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient