Portsdown Group Practices

Seen on time, very nice nurse.

Nice, empathic, friendly nurse, nice to talk to. I only wish I could remember her name.

Friendly and took time to listen, put my mind at rest.

From the initial call and triage, which was handled with respect, care and efficiency, I received a call back from a GP and an urgent appointment was arranged for the same morning. I was very relieved to get the appointment. The GP was very thorough and explained everything and wrote a prescription for me.

My dietician is amazing, he is encouraging, kind and has helped tremendously.
Thank you.

I was very pleased with the treatment I had.

I had a little wait but no problem. I was seen and treated very well. Everything was explained in full to do with my condition.

Logging in was straightforward.
Waiting area was correct.
Noted on screen we’re not linked to my blood test unfortunately. Two tests ordered but only one needed.

I find it easier to visit the surgery to make an appointment than go through the switch board. I am more than happy to be text to make an appointment.
The staff at my local surgery are very helpful, thank you.

Seen promptly. Very polite and knowledgeable. Treated very well and I felt much better after the treatment and advice. Has confirmed to improve since.

It was the first time I’d had my leg ulcer appointment at Cosham and I was very pleased with it. The nurse, Jessica was very efficient and spoke to me about what she was doing and why throughout the appointment. She also suggested that I have two appointments a week to give my leg a change and to have it creamed which I was very pleased with. She also talked about what and why treatment may be in the time ahead. Very helpful, kind and approachable. First class.

The nurse was very nice and took time to answer my questions.

I’m a new patient and this was my first visit to the surgery. Previous to this visit I had been impressed by the communication (SMS) from surgery which had promoted me to book the above two visits. Without these SMS I would not have been aware that I needed a refresh of tetanus/MMR or that I was entitled to a ‘well man’ checkup. The ‘well man’ tests have also highlighted some issues that were unknown and are now being followed up. Thank you. The surgery was clean, there were was adequate cycle parking, the receptionist was friendly and helpful (the automatic check-in did not work -). There was plenty of seating. I found the living healthy tips being played in the TV a little patronising/Orwellian and others seemed not to pay attention to it. I wonder how strong the evidence base is for its efficacy. The environment was a little sterile - some foliage would be calming and improve air quality. The nurse who gave the injections was super friendly, provided clear information and took account of me being a bit fainty. My later appointment for the ‘well man’ completed by a AHP was through, friendly and answered my questions. There was clear signposting to the NHS app to check for test results and the surgery’s SMS let me know what to do next. The experience overall has been a significant step up my previous GPs.

I got my appointment the same day I called, the lady was very quick and efficient, in my experience with doctors in the last 5 years this was the best experience so 10/10.

Thorough and professional.

Simple fasting blood test taking over 1hr and multiple attempts

I thought the staff was very friendly and I thought they were brilliant.

No waiting for appointment. Friendliness of all staff.
Advise and information from practitioner.

The nurse was amazing, thank you so much.

Seen quick, nice doctor.