Portsdown Group Practices

Difficulty making an appointment

This is a review for Somerstown Surgery

I found the whole process of making an appointment extremely stressful as I was very worried about my condition. When I called the surgery, urgent appointments were fully booked, and the receptionist couldn't simply book me in for the next available opening, and I was told to phone back the next day. When I went into the surgery to try to speak to someone face-to-face, the receptionist didn't even approach the desk, but waved me away and told me to 'persevere' with phoning. On the following day when I still couldn't get an urgent appointment, I was advised to make an e-consultation, but that too was over subscribed and I had to make three attempts on three different days before I was able to get through. When I finally got an appointment and visited Somerstown Surgery, the waiting room was EMPTY. The system is infuriating and completely dehumanising.

— Anonymous

Verified review (1735271) Review left 2 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Please be aware that if you consider your medical need 'urgent' that we recommend you call as close to 8.00am as possible. We are an appointment led service and so we do have finite capacity, however the lines are generally open for a good length of time (it can vary daily) before closing so we would stress the need to call early. It is worth visiting our appointments resource page for further guidance; https://www.portsdowngrouppractice.co.uk/clinics-and-services/appointments-tests-referrals/appointments-with-the-doctors/

Waiting rooms are no indicator of work going on at the surgery or indeed any surgery in the UK. Since the pandemic, telephone consultations have increased across the board. There is a lot of telephone / digital work that allows us to increase capacity and do 'more' with the resource we have.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very satisfied

This is a review for Kingston Crescent Surgery

Very satisfied with the service provided.

— Andrew L

Verified review (1735268) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely GP

This is a review for Cosham Park House Surgery

Nice friendly receptionist - didn’t wait long - lovely GP.

— Anonymous

Verified review (1735265) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your positive comments.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House appointment

This is a review for Cosham Park House Surgery

My appointment went well. Reception staff were helpful and friendly. I had a bit of a wait but once I received my treatment I was pleased with the service.

— Anonymous

Verified review (1735263) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for comments that we will share with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Wound dressing

This is a review for Somerstown Surgery

The nurses who treated me were extremely thorough and talked me through the treatment including a Doppler test as well as dressing a leg ulcer. Also talked to me about future treatment.

— Anonymous

Verified review (1735262) Review left 2 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thanks for the 5 star review, we hope that your leg ulcer is healing with your treatment plan

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I felt relaxed and not rushed

This is a review for Crookhorn Surgery

My appointment was on time, Dr Wittamore gave me my inoculation, I felt relaxed and not rushed.

— Graham A

Verified review (1735261) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your review and kind words regarding your consultation with Dr Whittamore - we will pass this on!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleasant and professional

This is a review for Kingston Crescent Surgery

As always the staff are very pleasant and professional.

— Kelvin C

Verified review (1735259) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

The nurse was very good but finding an empty waiting room and the issues of getting an appointment is now ridiculous.

— Lindi K

Verified review (1735258) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your review and kind words regarding the nurse that you saw.

Our waiting room is no measure of the work that is going on across the practice. It is fairly common nationwide that practices are doing more work over the telephone, particularly since the pandemic, as it allows us to deal with 'more' and increase our capacity. Please do visit our website for resources on obtaining the right appointment for your medical need: https://www.portsdowngrouppractice.co.uk/clinics-and-services/appointments-tests-referrals/appointments-with-the-doctors/

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful and punctual

This is a review for Cosham Park House Surgery

Friendly and helpful and punctual.

— Anonymous

Verified review (1735256) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Triage nurse was very good but couldn't diagnose the problem. Pain did eventually subside with pain/antiinflammatories so it could have been a muscular problem. Hopefully it doesn't reoccur.

— Anonymous

Verified review (1735250) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. It is not always possible to provide a diagnosis, however should you have any further concerns please do re contact us.

Overall, how was your experience of our service? Poor

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

I was given a steroid injection in my hip which unfortunately had no impact on my pain. I know this can happen and I was simply one of the negative results. However the surgery immediately sent a letter to QAH Orthopaedics to have my appointment brought forward because of the severity of my pain. I’m still waiting to hear from orthopaedics but I can’t fault Cosham Park House Surgery.

— Anonymous

Verified review (1735248) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your kind comments and understanding that sometimes the first option doesn't work. We wish you well with your referral.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown surgery

This is a review for Kingston Crescent Surgery

The staff are really kind, but I was disappointed that no first aid was available as I had fallen over on my way to the surgery.

— Anonymous

Verified review (1735245) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We cannot hold stocks of dressings etc. however we do have first aid kit for staff and though it is not typical, could have perhaps been made available to you.

If you can email [email protected] with 'First Aid Kit' in subject header, we would appreciate some more information to be able to look into this further such as site, time of visit, names of staff etc. Thank you

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Cosham Park House Surgery

Everything was excellent, quick callback from doctor and appointment made, two times very comfortable examinations.

— Barbara L

Verified review (1735242) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your positive comments that we will share with the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I have been asked by the surgery to do an Econsult, I have been trying for weeks. Whenever I try at the right time it says it's closed and will reopen the following day. I'm presuming they are filled up already. So now the doctor is refusing to prescribe my Mirtazapine which I take for depression and anxiety. Trying to do this Econsult is making my anxiety worse. I am in counselling and will have to mention this at my next appointment.

— Anonymous

Verified review (1735238) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. eConsult is very popular and, as with all our services, we have finite capacity and so it does close when that capacity has been met. If you have been sent a link to the correct form, that will help but it does need to be accessed 'promptly' at 6.30pm (not before). You can telephone the prescription team between 10am and 1pm on Option 3 and see if there are medication review appointments available to maintain your prescribed medications. We do typically advise when medication reviews are due in good time to arrange this, we are sorry to hear that it has affected your supply.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Came in because of my tonsil

This is a review for Kingston Crescent Surgery

I came in because of my tonsils as one is bigger than the other and has a yellow patch on it. I was told I had a tonsil stone however the discolouration is on the skin of the tonsil not a stone lodged in. I know this as I’ve previously had tonsil stones so I know the difference. Also I saw a nurse not a doctor which could be why they didn’t know anything.

— Anonymous

Verified review (1735237) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I am sorry that you have concerns over your diagnosis. The only way to assess and to check would be to arrange a further appointment as we would really need to have a further look. I am sorry for any inconvenience caused and will share your experience with our team.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

My treatment experience, was, as usual impeccable, but sad to say, you need to employ more pharmacy staff!!
That for me scores a big fat zero!!

— Richard L

Verified review (1735234) Review left 2 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have 6 in-house clinical pharmacists and 4 pharmacy technicians who are mainly based at our Cosham site, we are also currently recruiting a further pharmacy technician. The Pharmacy attached to sites are not staffed by us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Cosham Park House Surgery

Excellent service.

— Anonymous

Verified review (1735231) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very friendly

This is a review for Cosham Park House Surgery

Very friendly and helpful.

— Carole Y

Verified review (1735230) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you.

Overall, how was your experience of our service? Good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

This was my first visit to Cosham Park and I was not sure of the layout of the building. When I arrived I was given instructions were to wait and I was seen on time by the doctor.

— Anonymous

Verified review (1735229) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are pleased that your experience went well at a different location to usual.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

24 hour b/p machine

This is a review for Cosham Park House Surgery

Prompt and efficient! Nice nurse !

— Anonymous

Verified review (1735228) Review left 2 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient