Portsdown Group Practices

Friendly staff

This is a review for Crookhorn Surgery

All good, no long wait and friendly staff.

— Zelia P

Verified review (1669775) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Cosham Park House Surgery

I was a bit disappointed as my appointment for a blood test was ten to two. I was told when I got there it was a fasting one and I hadn't been told. I was a bit annoyed as fasting ones should be given in the morning I thought. Apart from that the staff are very kind and helpful and booked me another appointment straight away.

— Susan W

Verified review (1668618) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback and we are sorry to hear that you were not informed your blood test was a fasting one upon booking. We do tend to offer fasting appointments in the morning. However we are, of course, guided by the patient and their work / lifestyle patterns as to when it would be convenient for them.

We are pleased to hear that you were rebooked easily and will pass this feedback on to the team, to ensure patients are clearly informed if a blood test requires fasting.

Overall, how was your experience of our service? Poor

Very good service

This is a review for Paulsgrove Surgery

I had a blood test and a ECG, very good service and professional.

— Vincent H

Verified review (1668614) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very easy to talk to

This is a review for Cosham Park House Surgery

Most recently have seen 2 nurse practitioners, very easy to talk to, diagnosis and prescription given both times for the same stubborn infection.

— Anonymous

Verified review (1668606) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Heart review

This is a review for Cosham Park House Surgery

Appointment on time.
Everything explained quite clearly.

— John M

Verified review (1668536) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good advice

This is a review for Kingston Crescent Surgery

Karen was, as always, very helpful and gave good advice to take forward.

— Gary D

Verified review (1668178) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

This is a review for Cosham Park House Surgery

Very quick and friendly service.

— Anonymous

Verified review (1667710) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

The appointment was on time and I was treated with courtesy and informed as to what was going on. However the appointment making process this time and on previous occasions is a complete pain with both my wife and I wasting time and effort trying to get appointments only to find that minutes after appointments have been released they are all booked. As for Econsult which is supposed to be active from 1830 to 2400 hrs it closes down after about 5 to 10 minutes.

— Anonymous

Verified review (1666667) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are pleased that your appointment was to your expectations. With regards to the appointments process, we are an appointment led service, therefore once capacity is reached you will need to try again at the next available opportunity, we do signpost if an alternative option is appropriate. We would like to assure you that we are offering the maximum number of appointments and eConsults, for the limited resources we have available.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fast and efficient

This is a review for Cosham Park House Surgery

Good service, fast and efficient.

— Anonymous

Verified review (1666493) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— morenikeji adedokun

T356925 Review left 3 years ago
This review complies with Google's policies.

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Excellent.

— Andrew B

Verified review (1662353) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

After 2 weeks of trying to get to see a doctor, when I got really unwell the surgery put me to see a doctor.
Initial conversation by phone with the doctor and then I was asked to be seen in the surgery where a nurse did the appointment.
I was able to have some help for my problem and was put for medical exams to find out what is the underlining problem.

— Joana R

Verified review (1661483) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

Blood test.

— Ramon B

Verified review (1660871) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Cosham Park House Surgery

Visit to take fasting bloods was done efficiently, with pleasant and engaging manner which was much appreciated at the start of the day. Many thanks.

— Anonymous

Verified review (1660390) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Telephoned 8.00am, 8.20am had answer- Dr called 8.50 asked if I could get to surgery 9.15am. Replied no but I could 10.00am. Took appointment.

— Muriel C Muriel C works at N/A as Retired

Verified review (1660383) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful and friendly as always

This is a review for Cosham Park House Surgery

I was seen before my appointment time and the staff were helpful and friendly as always

— Anonymous

Verified review (1660346) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Impossible to get to see a GP. 45 minutes on trying to phone surgery. Appt with a nurse instead. BUT no one waiting in the surgery so who exactly are the GPS seeing face to face?!?

— Anonymous

Verified review (1660343) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. There are peak periods on the phones, as you'd expect. This is typically 8am for the acutely unwell, and 10am when our GP appointments are released. They are also released online at 7pm a week in advance.

If you were given an appointment with a nurse, that would be because that staff member is the most appropriate person for you to see. We are really pleased to have an extended multi-disciplinary team with a variety of specialties. Waiting rooms are not an accurate indication of the hard work our staff do every day - please do review our activity data that we publish monthly. it is no secret that we are doing more phone work (although over 45% of our appointments are still face to face) but we do this because that gives us more capacity, and means we can bring in the patients that need to be seen.

The GPs across the practice are ensuring that our medically complex and vulnerable patients are accessing the care they need.

Overall, how was your experience of our service? Poor

Excellent Receptionist

This is a review for Cosham Park House Surgery

Gilna was her usual lovely, friendly but most of all helpful self when I needed to pop into Cosham Park House Surgery. Since Covid and the change in how doctors surgery now operate it can be extremely stressful and anxious to get medical assistance especially as I have a complex set of lifelong health issues but as soon as saw Gilna's smiley, friendly face I felt reassured and calmer. I would also like to add that the other Receptionists are also helpful and kind which is why I tend to always go to Cosham Park when I have the need. I would appreciate if you could feed back to Gilna, thanks.

— Anonymous

Verified review (1660245) Review left 3 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with Gilna!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Went painlessly

This is a review for Cosham Park House Surgery

I was seen on time and both procedures went painlessly.

— Susan W

Verified review (1659426) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Thoroughly explained

This is a review for Paulsgrove Surgery

Seen promptly. Treatment for symptoms was thoroughly explained.

— Anonymous

Verified review (1659356) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient