Portsdown Group Practices

Appointment

This is a review for Kingston Crescent Surgery

I requested a vaccination appointment for typhoid and hepatitis and was told it was not done during the summer by reception. She also told me my tetanus was not due for another year and I need to get the other vaccination privately. A day later I received a test message to book a tetanus vaccination which I did online- no problems there. The tetanus vaccination was done professionally, so no complaints and the doctor was even able to give me typhoid and hepatitis. He then told be to also consider MMR vac and come 2 weeks later, no appointment would be needed I should just come in the morning. I arrived 2 weeks later just to be told by the receptionist that appointment was necessary and she booked me 2 weeks later in the morning.
It seems there is a great deal of miscommunication between reception and the actual medical staff, reception saying vaccines wont be able to get in the summer, then possible on the day, doctors saying come without appointment and reception rejecting.

— Anonymous

Verified review (1630294) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. I can see that you are being mixed information, we will share this with our team and ensure that we improve going forward.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Lovely nurse

This is a review for Kingston Crescent Surgery

Very helpful, the nurse doing my blood test was lovely, I used the check in system which was so easy to use and didn’t wait long.

— Anonymous

Verified review (1630293) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly nurse

This is a review for Crookhorn Surgery

I was very happy with the way I was seen and treated by your friendly nurse, she was very efficient and tender while taking a blood sample.

— Robert L

Verified review (1630278) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

No record of appointment although I received two reminders by text.
Receptionist was adamant that I was wrong but messaged doctor who saw me at appointed time. No apology from receptionist and doctor blamed computer.

— Michael M

Verified review (1630275) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are sorry that there was an error with your appointment, we will pass this to our IT team to look into.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good quick visit, lovely staff

This is a review for Kingston Crescent Surgery

I recently attended for a fasting blood test, I made the appointment on line, this was followed up with text reminders, at the appointment the staff and nurses were friendly and helpful, there was also no waiting around.

— Beverley H

Verified review (1630274) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood pressure check blood test

This is a review for Kingston Crescent Surgery

I booked in to my appointment via the log in system. I only waited 1 min before being called. The nurse was personable and chatty relaxing my nerves. I left after the appointment finished, a maximum of 10 mins.

— Jayne R Jayne R works at Cafcass as Business Services Team Leader

Verified review (1630268) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Doctors appointment

This is a review for Kingston Crescent Surgery

I had a doc appointment for a suspected hernia, the doctor was very professional and it was a very good appointment.

— Kevin S

Verified review (1630261) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Memory review

This is a review for Kingston Crescent Surgery

Very nice, seen promptly.

— Anonymous

Verified review (1630258) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Somerstown Surgery

Was long to queue to book in, touch screen wasn’t working, brill and receptionist weren’t too good with coming up with solutions. Very angry patients causing a racket not good when patients are feeling unwell.

— Anonymous

Verified review (1630250) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We are sorry that the check-in was not working, which meant that the queue was longer than expected and solutions were not forthcoming, however it can be difficult if the staff are dealing with angry or aggressive patients at the same time.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very quick and efficient

This is a review for Crookhorn Surgery

Called at 8am. Dr called at 8.30, was in the surgery by 10.45 with tests under way.

— Anonymous

Verified review (1630245) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

This appointment was for a routine blood test. I had been texted to make the appointment which I did on line. The nurse who did the test was lovely, very warm, and caring. The appointment kept to time, and whilst I was there I was weighed and had my blood pressure taken (the first time it has been done by a professional since the onset of Covid.

— Anonymous

Verified review (1630242) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

I had an appointment which I booked on line via a link I was sent for a covid booster, I arrived at the Doctors in Kingston crescent on Saturday morning 8.55am to find the surgery closed and there were 2 other people also waiting for covid booked appointments, one lady of 83 had taken two busses to attend her appointment she had made her appointment by telephone, after waiting half an hour we all gave up and left ?

— Anonymous

Verified review (1630240) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Some of our COVID clinics were cancelled due to delivery date changes, however cancellation was advised via text and telephone to those effected, we apologise to those who did not receive the notification.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Extremely efficient

This is a review for Cosham Park House Surgery

Extremely efficient Lady phoned asked me a tremendous lot of questions than I asked a few, I was very pleased with her answers, everything is ok that I am more than pleased with so the next year is to look forward to thank you.

— Geoffrey T

Verified review (1630236) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Quite happy, thanks.

— Anonymous

Verified review (1630234) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I felt comfortable

This is a review for Paulsgrove Surgery

All was fine with the appointment. The nurse was charming and treated me in a way that I felt comfortable.

— Ian P

Verified review (1630232) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The surgery was amazing

This is a review for Kingston Crescent Surgery

The surgery was amazing.
The appointment was on time.
Everyone was courteous and following the covid guidelines.

— Fatima A

Verified review (1630231) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test appointment

This is a review for Kingston Crescent Surgery

I have enjoyed going for blood letting...the nurses have always been helpful and jolly.

— William W

Verified review (1630229) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Kingston Crescent Surgery

I only had to wait a few minutes and the member of staff called me. She did my blood test very quickly!

— Anonymous

Verified review (1630228) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Good all round service.

— Robert L

Verified review (1630227) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent Surgery

This is a review for Kingston Crescent Surgery

Had an appointment for a MMR and Tetanus jab and was straight in and out with no waiting.

— Anonymous

Verified review (1630226) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient