Portsdown Group Practices

Doctor was brilliant

This is a review for Cosham Park House Surgery

Doctor was brilliant, sent me to hospital and a lot was found out, now two weeks later I'm on the mend, thank you.

— Christopher L

Verified review (1628824) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Friendly and very professional

This is a review for Cosham Park House Surgery

You are all very friendly and very professional at your jobs.

— Michael P

Verified review (1628822) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Recent appointment

This is a review for Somerstown Surgery

Straight forward.

— Michael W

Verified review (1628819) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Blood pressure and test

This is a review for Somerstown Surgery

Very happy with the service from checking in and being treated by the nurse, first class treatment all the way.

— Pauline W

Verified review (1628816) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

Good.

— Anthony W

Verified review (1628812) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

This is a review for Kingston Crescent Surgery

The nurse that took my blood today was more experienced, than the last nurse as she didn’t have a clue!!!

— Cecilia J

Verified review (1628807) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased that you were happy with your most recent appointment. If you can contact us via a complaints form available on our website, with the details of your previous appointment, this will enable us to investigate and provide you with our findings,

Overall, how was your experience of our service? Good

They look after you

This is a review for Kingston Crescent Surgery

Very nice staff. They look after you.

— Anonymous

Verified review (1628803) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

They charge my dressing

This is a review for Cosham Park House Surgery

They change my dressing on my right shoulder after they remove my cyst on the back of my neck as I got an infection after then remove my cyst.

— Elaine C

Verified review (1628802) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccination appt.

This is a review for Kingston Crescent Surgery

Another GREAT experience at this surgery.
I made a mistake when I booked in and did not give the receptionist the correct information about what vaccination I was there for. After 20mins I went back to the counter and they sorted it out. This was entirely MY fault as I was put with all of the people having their COVID boosters instead of getting booked in with a Dr. for my Tetanus/MMR booster. I was cross about the delay at the time and took it out on the Dr. which was completely uncalled for. He had a hard enough job doing a full day's work and then staying on to get these vaccines done.
Luckily we talked it through. The Dr. was great and efficient and I left feeling happy to have been prompted to get my booster and getting it done so quickly. The mix up was entirely my fault and I would like to apologise to the Dr.for my grumpy attitude. You did not deserve this.
This is still the best surgery I have experienced in Portsmouth and happy to give it another 5 star rating.

— Janice H

Verified review (1628800) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Injection appointment

This is a review for Kingston Crescent Surgery

A simple injection, two minutes one would think not in this case, firstly twenty minutes late in being called then much studying of P. C. screen after a further ten minutes I finally was given it, really not good enough.

— John M

Verified review (1628799) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you were kept waiting for 20 minutes and then a further 10 minutes in the room. We will share this with our team and make changes where possible.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

This is a review for Cosham Park House Surgery

Friendliness and expertise.

— Neil M

Verified review (1628798) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Kingston Crescent Surgery

Quite efficient.

— Anonymous

Verified review (1628797) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

A nice practice

This is a review for Crookhorn Surgery

They were quick and professional, a nice practice.

— Suzanne P

Verified review (1628794) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Cosham Park House Surgery

Was to have blood samples, taken, once I actually got the appointment, which I tried to do for a number of weeks, this was not good, but the experience of the staff was brilliant, all very friendly and polite, there are a credit to the Surgery.
Thought blood results would get back to me quicker almost 2 weeks and still waiting.

— Simon L

Verified review (1628790) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. You will only receive results from your blood test, if further action is required, this is standard for the Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great

This is a review for Somerstown Surgery

The service you provide, it was great. It was on time. And most important advice from G.P. was great. Thank you for the service. Special thanks going to G.P.

— Ramadan S

Verified review (1628786) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Good service.

— Anonymous

Verified review (1628785) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The surgery is very good

This is a review for Kingston Crescent Surgery

The surgery is very good, waiting area and organisation is also very good. The shared car parking area is rather congested and I would prefer to visit the Crookhorn surgery as it is local to me and I don't enjoy the driving experience into Portsmouth.

— Susan O

Verified review (1628782) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Appointment

This is a review for Kingston Crescent Surgery

Because I have a coil that is not in the place it should be and has been causing me pain and the qa said to me that my gp needs to make me an emergency appointment to have it removed and I'm still waiting.

— Kayla D

Verified review (1628781) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. This type of issue would normally be dealt with via the hospital, you will need t contact to request a referral be arranged.

Overall, how was your experience of our service? Very poor

Recent appointment

This is a review for Kingston Crescent Surgery

That's what I think you did is good.

— Oakley C

Verified review (1628780) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

I didn't wait too long. And the person who was with me was friendly.

— Lubos F

Verified review (1628776) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good