Portsdown Group Practices

100% satisfied

This is a review for Cosham Park House Surgery

All okay. 100% satisfied.

— Anonymous

Verified review (1627146) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Pre-diabetic information and chat.

— Georgina B

Verified review (1627142) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very impressed

This is a review for Kingston Crescent Surgery

I live most of the time outside the uk so this was the first time I have been to the new surgery. I have been very impressed by the helpfulness and professionalism of all the staff I met. Great job indeed.

— Simon H Simon H works at Vulcan seals ltd. Sheffield as Company Director

Verified review (1627121) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment for B12 injection

This is a review for Crookhorn Surgery

Surgery appeared empty but still had a 10 min wait but clinician did apologise.

— Anonymous

Verified review (1627070) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

Blood test good. However not possible to speak to a GP!

— Anonymous

Verified review (1627042) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments, did you need to speak to a GP?

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience was good

This is a review for Paulsgrove Surgery

My experience was good at the point of arrival appointment on time.
However the hcsw dealing with could have been a bit more communicative as she was very quiet.

— Keith M

Verified review (1627023) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your comments. We will share this with our team and take learning from this feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Requesting a prescription

This is a review for Crookhorn Surgery

I appreciate that saving time with seeing patients is important and can be a waste of Dr. time. For me it took 4 attempts to get a prescription. I filled in the request box on the on line systems to be emailed to say please fill in a e consult form, which I did to be emailed to say you need to speak to a Dr for this prescription. Your phone option leave you no choice but to ask for a emergency appointment so you can speak to a Dr. as the other option are not helpful and a waste of time for me as I tried them first. Following at last I get my prescription and tried four different chemist to full fill the request. The pharmacy being very helpful told me there is a supply issue which happens to be long standing. Following there advice I contact the surgery again and have to have a new prescription to say can it be a ointment instead of a cream. This all took 4 days to get my prescription but only because I chased every step of the process. May be you could try and make the process more efficient.

— Anonymous

Verified review (1627016) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. There are currently a lot of medications that are in short supply, we are not always aware of all, at any given time, therefore some times alterations are required. We will share your comments with the team and make improvements where possible.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Went for a blood test. Nurse was unable to draw blood from both my arms. I would have liked it if another nurse would have tried instead I have to wait 3 weeks before my next appointment.

— Maria D

Verified review (1627015) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. We are sorry that we were unable to draw blood, we can only offer another clinician to try, if one is available. If we continue to struggle to draw blood we may need to refer you to the hospital.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Took 3 weeks of trying but finally got past the telephone operatives and receptionists for an appointment. Complete nightmare, but once seen by the nurse and GP, brilliant treatment.

— Neil W

Verified review (1627001) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are pleased that you have managed to secure and appointment and have been seen.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

I am happy with the quality of service, I was seen on time, I had the blood test taken without bruising in fact I didnt even feel anything.
Cant ask for better then that.

— Ian H

Verified review (1626999) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

This is a review for Kingston Crescent Surgery

Excellent service.

— Anonymous

Verified review (1626995) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Very good

This is a review for Cosham Park House Surgery

Overall, very good.

— Raymond L

Verified review (1626990) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A great appointment

This is a review for Heyward Road Surgery & Practice

It was a great appointment, thank you.
I am very happy with the service and do not need the constant emails to ask if I am happy.

— Anonymous

Verified review (1626980) Review left 3 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly nurse

This is a review for Cosham Park House Surgery

Very efficient, friendly nurse, appointment on time and booked through the app the day before.

— Lauren M Lauren M works at Invictus Complex Care as Compliance manager

Verified review (1626977) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Somerstown Surgery

Blood test.

— Danny D Danny D works at Halcyon as Cleaner

Verified review (1626968) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

2 x telephone calls from surgery

This is a review for Paulsgrove Surgery

The first phone call was scheduled and was to give the result of a blood test with regard to whether taking Metformin tablets was affecting my kidney function and if stopping them for 2 weeks would show an improvement. The diabetes nurse advised that I should permanently stop taking Metformin and she would get a different tablet prescribed for me which should be much better for my kidneys.

The second phone call was unexpected and was from one of the doctors who advised that my blood test had also shown up an issue with my bones, and after some discussion he decided to refer me to QA Hospital for an x-ray of my hips. He would send an e-mail to the department and I should phone them for an appointment in 2 or 3 working days time.

— Patricia M

Verified review (1626535) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

You don't speak to anyone it's D.I.Y. when you arrive, the actual nurse was lovely.

— Sally J

Verified review (1626527) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. Thank you for using the self-service check-in, we are pleased your appointments experience went well.

Overall, how was your experience of our service? Neither good nor poor

Hardly any waiting

This is a review for Kingston Crescent Surgery

It was all fine, hardly any waiting and the nurse was polite.

— Anonymous

Verified review (1626511) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Very good, friendly and wants to find the problem fast.

— Mark E

Verified review (1626499) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The staff are lovely,

This is a review for Crookhorn Surgery

The staff are lovely, nothing is too much trouble, very professional.

— Nicola G

Verified review (1626468) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good