Portsdown Group Practices

Efficient and friendly

This is a review for Kingston Crescent Surgery

As always, an efficient and friendly appointment. Called in on time. No unnecessary waiting.

— Anonymous

Verified review (1626443) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen promptly

This is a review for Cosham Park House Surgery

Seen promptly. Usual friendly staff.

— Anonymous

Verified review (1626370) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very satisfied

This is a review for Paulsgrove Surgery

Very satisfied on my visit to Paulsgrove Surgery.

— Maurice B

Verified review (1626359) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The GP visited

This is a review for Somerstown Surgery

The GP visited, not only heard what I had to say regarding my concerns, but listened and addressed them.
It remains to be seen if the hospital acts on my referral but my confidence level was enhanced.

— Michael S

Verified review (1626331) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Staff were wonderful

This is a review for Somerstown Surgery

I was seen quickly and was referred very quickly.
Staff were wonderful to me.

— Anonymous

Verified review (1626325) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional and compassionate

This is a review for Cosham Park House Surgery

My appointment was with a nurse who was professional and compassionate, even when I asked some awkward questions in relation to medication. She took it all in her stride. The nurse completed everything in professional and timely manner.

— Leslie M

Verified review (1626292) Review left 3 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Somerstown Surgery

This is a review for Somerstown Surgery

This person left a star rating but no comment.

— Alice E

Verified review (1626280) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Was not contacted. When phoned you to see why I received an excuse text message 5 minutes later from surgery.

— Glen J

Verified review (1626275) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you were not contacted when you expected to be, we will share this with our team and take learning moving forward.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment went well

This is a review for Cosham Park House Surgery

The appointment went well.

— Christopher D

Verified review (1626261) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Didn't wait long

This is a review for Cosham Park House Surgery

I didn't wait long, it was good.

— Douglas M

Verified review (1626257) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Wasn't waiting too long

This is a review for Cosham Park House Surgery

Wasn't waiting too long.

— Derrick H

Verified review (1626256) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Went smoothly

This is a review for Kingston Crescent Surgery

Everything went smoothly and clear. Very professional.

— Anonymous

Verified review (1626254) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated well

This is a review for Kingston Crescent Surgery

I was treated well and was in and out quickly, very happy with my treatment by the nurse.

— Shaun F

Verified review (1626241) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

The team is very friendly

This is a review for Kingston Crescent Surgery

Good progress with the blood pressure on the sitting room everyone can check, the team is very friendly and the Dr. is good.

— Anonymous

Verified review (1626228) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Able to get an appointment quickly, and be seen quickly.

— Philip H

Verified review (1626211) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Helpful and pleasant

This is a review for Kingston Crescent Surgery

Appointment was on time, the nurse was helpful and pleasant.
So no problems at all.

— Anonymous

Verified review (1626210) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Somerstown Surgery

Injection given without human contact making me feel dirty/infectious.

— Marie C

Verified review (1626209) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. Clearly by the nature of giving an injection, you must have been touched, however we limit contact due to infection control.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Urgent prolapse investigation

This is a review for Kingston Crescent Surgery

Very fast consultation, lovely doctor took time to investigate backgound and was very helpful and very interested. I came away feeling very happy with my consultation.
However the receptionist did ask me what my appointment was about and I did not feel comfortable with discussing detail in front of the waiting people.

— Karen L

Verified review (1626208) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Routine blood test

This is a review for Cosham Park House Surgery

Charming nurse who carried out the blood test also treated a cut on my hand which happened as I came into the surgery and was bleeding profusely. Very courteous, polite and professional.

— John M

Verified review (1626207) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Put my mind at rest

This is a review for Cosham Park House Surgery

The Doctor was very efficient, he put through the test needed very quickly and has put my mind at rest. Thank you very much.

— Pauline H

Verified review (1626191) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good