Portsdown Group Practices

Blood test

This is a review for Kingston Crescent Surgery

Ran on time, friendly staff and the nurse was lovely.

— Deborah K

Verified review (1625968) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

BP Test

This is a review for Somerstown Surgery

The appointment ran smoothly - but had difficulty in finding the place.

— Penelope C

Verified review (1625965) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods and injection

This is a review for Kingston Crescent Surgery

The ladies who give the injections and take bloods are as always very friendly, welcoming and helpful, I always try to book my appointments down here now.

— Sharon T Sharon T works at NHS as Senior ODP

Verified review (1625955) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Good surgery.

— Minhazur D

Verified review (1625953) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Always receive excellent treatment

This is a review for Kingston Crescent Surgery

Always receive excellent treatment at Kingston Surgery. Not a lot of waiting time and Doctors and Staff are very polite and helpful.

— Anonymous

Verified review (1625952) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very impressed

This is a review for Crookhorn Surgery

Very impressed with punctuality.

— Christopher W

Verified review (1625951) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Kingston Crescent Surgery

Satisfied with the service.

— Maureen M

Verified review (1625949) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always great service

This is a review for Cosham Park House Surgery

Always great service, always helpful.

— Paul J

Verified review (1625947) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nice friendly staff

This is a review for Paulsgrove Surgery

Blood test. Straight in, nice friendly staff.

— Anonymous

Verified review (1625946) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional, helpful

This is a review for Cosham Park House Surgery

All staff were very professional, helpful and made me feel at ease throughout my treatment there. Also was seen at my appointment time so no waiting.

— Janet R

Verified review (1625945) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient appointment for bloods

This is a review for Cosham Park House Surgery

Bloods, weight blood pressure etc. Were taken by a very competent healthcare professional, painlessly and with no fuss. Appointment was on time. Very pleased.

— Anonymous

Verified review (1625943) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional and efficient

This is a review for Cosham Park House Surgery

Nurse was professional and efficient.

— Peter B

Verified review (1625942) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Never had a bad experience

This is a review for Paulsgrove Surgery

No complaints, very good, never had a bad experience with surgery.

— Roger B Roger B works at None as Retired

Verified review (1625939) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Super quick Booster jabs

This is a review for Kingston Crescent Surgery

I was messaged by my surgery to book up for my booster jabs, I chose a 5pm slot and the process was amazingly quick. I will be booking up at this time again.

— Edmund G Edmund G works at Sterlite Technologies as Telecom

Verified review (1625938) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Friendly nurse

This is a review for Kingston Crescent Surgery

Practice nurse was very friendly and did not hurt whilst taking blood.

— Tracey H

Verified review (1625807) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

I have nothing but good things to say about the medical staff at this surgery. However the econsult system is a bit of a disaster. If you are at work then there is no chance of being able to complete an available econsult. When you specify that you can't answer the phone because you are working and would prefer to be contacted by text or email, you get a call which you can't take. Sometimes you get no response whatsoever and the notification you're asked to return to inform the surgery just goes to a 404 error message. Very frustrating.

— Kim B Kim B works at PCC as Social media officer

Verified review (1625728) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are currently reviewing our eConsult and a survey is been released, which we have reviewed the results, we will be looking to see what changes we can implement to improve the eConsult service provided.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Routine blood test

This is a review for Kingston Crescent Surgery

I have had bloods taken many times over the years but on this occasion it was a horrendous experience. The HCW went in too deep and kept jabbing into the vein as she took multiple samples. It was clear I was in significant pain as she asked me if it was ok to carry on. I have never had anything other than slight discomfort when giving bloods before.

— Anonymous

Verified review (1625601) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We would be keen to investigate this matter through our complaints process, it is difficult to respond when feedback is anonymised. Please either complete a complaint form available on our website or email [email protected]

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone appointment

This is a review for Cosham Park House Surgery

Very really need to contact the dr. It’s confusing if you don’t know how the system works but a day later and 3 phone calls later managed to get an urgent appoinment with pharmacist who could deal and sort my issues.

— Daphne N

Verified review (1625568) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thanks for taking the time to feedback and leave the 4 star rating. We have lots of resources on our website regarding the best way to navigate the appointment system based on your 'need' at the time. Please do go to www.portsdowngrouppractice.co.uk/clinics-and-services/appointments-tests-referrals/appointments-with-the-doctors/# to view the information and our appointment video guide. We are really pleased to hear your issue was resolved by one our fantastic Clinical Pharmacists!

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

A general feeling of unprofessionalism and not caring.
Kept waiting 30 minutes for a pre-booked tetanus booster.
Only two patients in the waiting room with two receptionists who were moaning about their jobs.

— Anonymous

Verified review (1625548) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are truly sorry that we have been unprofessional and come across not caring. We will share your experience with our team and take learning from it.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

B12 injection

This is a review for Crookhorn Surgery

The nurse was very helpful there were a few things I wanted to know and she gave me the answers.

— Penelope C

Verified review (1625522) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient