Portsdown Group Practices

Great service

This is a review for Paulsgrove Surgery

I was made to feel heard and listened to, very polite and friendly attention at all times, great service.

— Adam B

Verified review (1625501) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Diabetes Review

This is a review for Paulsgrove Surgery

I had a Diabetes Review, the nurse was very professional and very polite, the review went very well.

— Anonymous

Verified review (1625470) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

This is a review for Cosham Park House Surgery

The nurse was quick and very kind and efficient.

— John H

Verified review (1625464) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

It would actually be nice to speak to a GP not a receptionist and always be fobed off with there busy I don’t always want to talk to a receptionist about private matters

— Anonymous

Verified review (1625432) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Our contact centre and reception staff have been trained by our GP Partners to ask the relevant questions, to enable the correct signposting to the appropriate clinician, although you may want to speak to a GP, another clinician or team may be better suited, that is why we have such a wide clinical and holistic team.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

First class treatment

This is a review for Paulsgrove Surgery

The nurse Jane was fantastic and always extremely professional, first class treatment.

— Sally W

Verified review (1625413) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated with respect

This is a review for Kingston Crescent Surgery

Supported well, treated with respect.

— Daphne D Daphne D works at NHS Solent as Support worker

Verified review (1625403) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Thorough, professional and kind

This is a review for Cosham Park House Surgery

The gp registrar that I saw was very thorough, professional and kind in his approach to my health concerns.

— Mary A

Verified review (1625401) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience of the doctors and nurses very good

This is a review for Cosham Park House Surgery

Doctors and nurses very good however reception bad

— Barry H

Verified review (1625396) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback and kind comments regarding our clinical team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always courteous

This is a review for Crookhorn Surgery

Always courteous and professional.

— Robert L

Verified review (1625377) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very happy with service

This is a review for Cosham Park House Surgery

Very happy with service that I received w/c 8/8, very helpful receptionists and doctors. Prompt service.

— Anonymous

Verified review (1625365) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Went in to book appointment for tetanus jab and was asked if I wanted it now, so was sent through, seen quite quickly, also had MMR jab as well. All ok.

— Ann M

Verified review (1625361) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Everyone is so kind and helpful

This is a review for Kingston Crescent Surgery

Everyone is so kind and helpful, that's everyone from phone call answered, floor staff, reception staff, dr's!!! So helpful from the second you get there.

— Diane S

Verified review (1625233) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Kingston Crescent Surgery

Because of the staff's behaviour and attitude.

— Jose J

Verified review (1625215) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback that we will share with the team.

Overall, how was your experience of our service? Neither good nor poor

Appointment

This is a review for Kingston Crescent Surgery

I have been trying to get an appointment for a number of things but it is so difficult, they sell out fast! It’s easier to get a Glastonbury Festival ticket which are like gold dust!!!
My Mum at the same surgery has given up and suffers because of it.
It is irresponsible to leave people unable to access GPS!

— Kathryn W

Verified review (1625177) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are aware that it can be difficult to gain an appointment, however, we ensure that utilise the resources available to us, to provide the maximum number off appointments possible.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Non faster blood test

This is a review for Crookhorn Surgery

On the day of my appointment for non faster blood test, it wasn't my expected, the nurse was so professional and I didn't feel pain at all, I asked the nurse why she can do so good, it was painless experience. When I first had a blood test in Crookhorn surgery, it was so painful and not long afterwards, my arm starts have a big lump and sore, I did phone up the surgery told them I was in pain with a big lump on my arm, but I was told because that day was Friday and the surgery closed soon, but if the condition it not improve tomorrow morning I should go to A&E. 2 days later the pain and the lump went away.
I am so happy I had a lovely nurse who did a beautiful job, a painless experience. Thank you.

— Anonymous

Verified review (1625014) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

I booked myself in on the electronic screen and went through to wait outside the treatment room. I was called by the nurse very promptly, who was interested in my overall health and understood the various blood tests required. Unfortunately, she was fairly rough when inserting the needle to take blood, so it was painful and left a bruise for the next few days.

— Susan W Susan W works at Ace Consultancy Expert Services (Aces) Limited as Director

Verified review (1624975) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thanks so much for you review. We are pleased to hear that your experience of arriving and being called in was good. We are sorry to hear that you found the blood test procedure a little rough. Bruising is very common after a blood test, but if you do feel the experience could have been better, we'd happily look into it further for you to ensure appropriate investigation, feedback and learning. Do contact us on 023 9262 7765 to follow up on this, if you wish.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Respectful, polite and thorough

This is a review for Cosham Park House Surgery

With regard to the econsult, it seems that the time and date set for an answer to the review by a Clinician is not necessarily happening. It took a phone call to surgery on Monday 8th August to "set the wheels in motion". However, Dr Gadson and the Registrar I saw were respectful, polite and thorough.

— Deborah P

Verified review (1624832) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment to see the nurse.

This is a review for Crookhorn Surgery

I arrived early and was called in early - blood pressure taken and recorded without any problems.
Out again early. 12 out of 10 for performance.

— Peter C

Verified review (1624792) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test blood pressure check

This is a review for Cosham Park House Surgery

My appointment was on time, the nurse was efficient and gentle, she also talked about my domestic situation and again was helpful and reassuring.

— Carol S

Verified review (1624766) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

This is a review for Kingston Crescent Surgery

All was good, never waited very long.

— Margaret L

Verified review (1624764) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient