Portsdown Group Practices

Appointment

This is a review for Cosham Park House Surgery

Lack of response to urgent need for an appointment that resulted in admit to hospital.

— Cyril H

Verified review (1622916) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry to hear you were admitted to hospital. On occasion, patients may ring in for an urgent appointment and be told that they should attend hospital. We also appreciate that as an appointment led service, whilst our urgent line is open 8am - 5.30pm (closed 1-2pm for emergencies only) we are unable to guarantee appointments for all, particularly later in the day - though we do have morning and afternoon lists and offer telephone advice wherever possible, to maximise our capacity.

Without further details it is impossible to give a more specific response. Therefore, if you would like to progress this further then please do contact us on [email protected] with further details so that we may investigate. Thank you

Overall, how was your experience of our service? Very poor

Tip Top Service

This is a review for Somerstown Surgery

On time and a very good experience all round.

— Christopher T

Verified review (1622915) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

Everything as expected. Was seen at expected time. Got treatment prescribed. Staff were very professional.

— Anonymous

Verified review (1622910) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Other

Efficient, professional

This is a review for Kingston Crescent Surgery

When I arrived at the surgery I was unaware of the on-screen booking service and went straight to reception. They asked if they could help and I explained I had an appointment. I was asked if I had booked in using the screen, which I then did. I was seen promptly by the nurse who was efficient, professional and polite throughout. I don't have access to the internet and find it difficult to get through to the surgery by telephone.

— Stephen S

Verified review (1622909) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

An appointment for the Nurse

This is a review for Paulsgrove Surgery

Recently popped in just to see the Nurse, easy to find and very pleasant people on site with good advice.
Thank you.

— Anonymous

Verified review (1622908) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

It was dealt with very quickly and nurse was excellent and friendly, only critique I have is when going back to reception I couldnt make a dr appointment which I need, was told to the phone which is ridiculous when you are standing in surgery.

— Sallyann D

Verified review (1622903) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback and kind comments about our nursing staff.

We do ask that those patients who can, call us to book an appointment. This is to ensure fair and equitable provision and allocation of appointments. GP appointments are also in high demand so it is may have also been the case that there were none available when you enquired. They are released daily at 10am on the phones, and 10am / 7pm online.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment on time

This is a review for Kingston Crescent Surgery

Appointment on time and very thorough.

— Anonymous

Verified review (1622902) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

I didn't have to wait too long.

— Richard B

Verified review (1622900) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Kingston Crescent Surgery

The phone lines are not always great yet you go into the surgery and they sitting in reception chatting about lifestyles which I have witnessed and ask why no one picking up phone you are waiting god knows how long..

— Anonymous

Verified review (1622899) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thanks for your 4 star review. We regularly review our phone data. We are also reviewing the entire system. Whilst we answer thousands of calls a month, it is pleasing to see that our abandonment rates and call wait times are reducing. Obviously there are 'peak' times when the phone line is busier, however we do endeavour to increase resource at this time to minimise the impact.

You won't see our receptionists answering the phones as we have a dedicated contact centre based at our Cosham Park Surgery. We have had this in place since 2017, and, in the main, it has greatly improved consistency and call times across the practice. Our reception team are there to support patients attending the surgery and attend to various, necessary admin tasks. Whilst we accept that most people 'chat' whilst still getting on with their work, it should not be significant or inappropriate. We will feed this back to the Surgery Team Leader.

Overall, how was your experience of our service? Good

Thank you for a good service

This is a review for Cosham Park House Surgery

Had a minor op and both doctor and nurse were talking throughout and keeping me feeling calm. Thank you for a good service.

— Susan W

Verified review (1622898) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very good

This is a review for Kingston Crescent Surgery

The lady who I saw was very good. Two tests have been ordered. Made me feel like a person rather a number.

— Rosemarie B

Verified review (1622897) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Recent appointment

This is a review for Kingston Crescent Surgery

Receptionist very pleasant and helpful - answered my queries and got immediate booster jabs owing ( MMR and Tetanus) and appointment for asthma clinic. Such a shame we can't get same service over phone and no appointments face to face only online when a lot of us older patients have no way of doing this! Service could be greatly improved by returning to the old appointment system. With fines for those who miss them for no good reason.

— Carol M

Verified review (1622895) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your positive feedback on our reception team, and the 4 star review. We are currently reviewing our system. We would not be able to return to the old appointment system as it no longer matches the demand or capacity. Since COVID we have seen a shift in the ratio of urgent:routine, and we have employed a vast number of additional health care professionals. However that's not to say we cannot review and amend and make improvements. We will communicate anything as they happen!

Fines have long been on the agenda and we are not sure what will happen, but it is frustrating when we see the number of DNA appointments and the consequential impact these have on our capacity.

Overall, how was your experience of our service? Good

Recent experience

This is a review for Cosham Park House Surgery

Turned up for blood pressure check, told by nurse she never had a blood pressure cuff. There were other nurses who I thought would have had one cuff between them.

— Shane D

Verified review (1622892) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Please can you contact us on 023 9262 7765 to discuss further. You are quite right, we should and do have lots of BP cuffs, as well as a BP machine within our Patient Pod at Cosham Park House, so this requires investigation.

Overall, how was your experience of our service? Poor

Friendly

This is a review for Cosham Park House Surgery

Friendly, nice staff, polite.

— Nigel C

Verified review (1622893) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Friendly, polite staff

This is a review for Kingston Crescent Surgery

Friendly, polite staff. Very clean surgery.

— Michael L

Verified review (1622891) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Didn't have to wait too long, everyone was polite and friendly.

— Jenny W

Verified review (1622890) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Diabetes review

This is a review for Crookhorn Surgery

Diabetes review - Blood tests, nerve checking, BP and weight.

— Paul C

Verified review (1622874) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

This person left a star rating but no comment.

— Jason B

Verified review (1622851) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

It was pretty good.

— Gajinder S Gajinder S works at No job as No job

Verified review (1622839) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccine

This is a review for Cosham Park House Surgery

It was good. They are accommodating.

— Anonymous

Verified review (1622837) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient