Portsdown Group Practices

Got seen pretty quickly considering it was an emergency appointment.

This person left a star rating but no comment.

I go to Heyward Road Surgery to get help on managing my Diabetes, seeing a doctor etc... Because I'm in very good health for my age, I only need to visit Heyward Road Surgery once a month, always in the afternoon (14:00 hours onwards), so, with the above in mind, I have drawn the following conclusions.
Heyward Road Surgery, when I visit it, is always clean, and I'm given a warm welcome by the receptionist.
I assume, because of Covid, the Surgery manage the appointment schedules so there is never more than two people at a time, waiting in the small reception area, which, in my opinion is excellent.
The help and advice I have been given from the staff (Doctors. Nurses. Receptionist etc) working in the surgery (not over the phone) has been excellent, and I believe that the decisions made by the Doctors, Nurses, receptionist etc, are more accurate because you, the patient, are right in front of the person who is trying to help you, and can physically show, or tell the Doctor/Nurse/receptionist etc what is wrong ( the third dimension which technology cannot cater for)
In my opinion, Heyward Road Surgery is very good, but improvements can be made in other areas. These areas are identified in other parts of this review.

I have tried multiple times to be seen by a doctor but I'm always met by the receptionist asking questions that I don't feel comfortable asking. To then be told I have to ring back as all the appointments are gone or to try book online, where the only options are with a hcsw. I don't often ask to see a doctor so when I do, I have tried other avenues first. The lack of appointments are worrying.

Blood test and B12 jab went well. Two days later I got a message asking me to make an appointment for a Blood test. Often happens a few days after I've had it. Why can't they combine required test with my routine one so it's all done in one go?

After an initial telephone appointment and a prescribed course of antibiotics, I called again a week later and was offered a face to face appointment for my problem because it had not improved.
I saw a medical professional who was a specialist in what I was suffering from and dealt with it quickly and efficiently.
I see lots of reviews on here, complaining about the Practice. Personally, I think the practice is well run and I have always been offered an appointment with a relevant medical professional for the condition I am phoning for. This is NOT always a Doctor, nor should it be. We should accept appointments for the best medical professional for our condition at the time and this surgery has employed lots of specialist in different fields.
The Care Navigators are also highly trained individuals and I have always found them exceptionally polite, knowledgeable and helpful.
Thank you all and keep up the great work.

Outcome satisfied but very disappointed with actually getting through on the phone and being cut off after waiting 8 in line then 23 in line then being told to E consult which I did, told reply within 2 days then told within 10 days for a reply.
So disjointed system decided after 6 months to change practice with frustration in actually getting an appt, also getting further medication review, have wasted hours on your system and told you several times that it is not easy, also not everybody is computer aware leading to people not following up illnesses when they should as the whole system is broken and needs to be overhauled and streamlined.
The treatment from the doctors is fine but getting to that point proves impossible, new is not better!

Very good.

Only ever seen the nurse at Paulsgrove.

Everyone was very friendly and helpful via phone or in person.

Waiting room empty for the 5 mins I was waiting. Reception helpful with my inquiry. Blood tests carried out efficiently and well, although original reason for the tests (given 4 weeks earlier on the phone) was not correct.....this is the reason for the 2 star rating below in respect to ".....GP practice involves you in decisions...." Nurse helpful with an inquiry I had during the blood test.

Because of my condition I feel as if I have been fast tracked, also friendly doctors and staff.

It’s good experience.

Friendly nurse completed my health check in a professional manner.

Was invited in for a standard health check. The Nurse who carried it out was great, she was thorough and put me st ease. Was in and out in no time.

Why was I asked to be there and what was the outcome of my appointment. Am I dying?

It was a pleasant experience with my GP on my last appointment, I was treated with respect, they are doing a great job.

My appointment was prompt and the nurse was very friendly.

I did my Blood test which was done on time and excellent.

Promptly seen, friendly receptionist and nurse. Not rushed. Easy to book appointment.