Portsdown Group Practices

Blood test

This is a review for Crookhorn Surgery

All was good.

— Josephine M

Verified review (1622301) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

5 star

This is a review for Kingston Crescent Surgery

Staff on the whole very good but the fact that general enquiries line does not open until 2 pm doesn’t help if you have a morning appointment and can’t remember what time it is.

— Graham F

Verified review (1622287) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional

This is a review for Cosham Park House Surgery

Very professional and efficient.

— Maria G

Verified review (1622260) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Crookhorn Surgery

Very professional and friendly service.

— Simon J

Verified review (1622247) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

This is a review for Cosham Park House Surgery

Quick, efficient, professional, friendly, smooth, no problems.

— Jacqueline H

Verified review (1622174) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Somerstown Surgery

Very good service.

— Anonymous

Verified review (1622040) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Recent appointment

This is a review for Kingston Crescent Surgery

The Lady Dr Stradling was very helpful, took time to listen to my bad accident which resulted in my being sent from St Mary's Hospital and admitted as an emergency to Queen Alexander. I had tried to get to speak to a Dr before I went to St Mary's as I felt so ill. The Drs told me at Queen Alexandra that had I gone on the plane and not postponed my holiday, I wouldn't have arrived alive in Albania. The Dr discussed my new tablets and gave me advice on the other tablets and when to restart them. The hospital told me the Dr at the surgery would sort this out. I came out of the surgery, feeling a lot more secure in the knowledge that I was in safe hands.

— Margaret H

Verified review (1621820) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Remove a cyst on the back of my neck

This is a review for Cosham Park House Surgery

It went well and they done the job excellent.

— Elaine C Elaine C works at None as Unemployed

Verified review (1621760) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Tetanus Booster

This is a review for Kingston Crescent Surgery

Arrived a little early for the appointment, checked in at reception where I was directed to the seating area, a little time later the Doctor collected me and took me to his medical room, he was very pleasant, advised what I was having was the last booster, very good experience. Thank-you.

— Patricia A

Verified review (1621745) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A wonderful, caring doctor

This is a review for Paulsgrove Surgery

Very satisfactory appointment, involving examination, for which the doctor brought in a chaperone. Very reassuring, as I hadn’t asked. He was thorough, kind and gentle and had suggested follow up from hospital. Also, telephoned to check how I was after a week. Couldn’t ask for anything more. A wonderful, caring doctor.

— Marilyn S

Verified review (1621699) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccine

This is a review for Kingston Crescent Surgery

I only had brief interactions with everyone because was only there for a vaccine. The receptionist and Dr were very nice though.

— Anonymous

Verified review (1621657) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Calm and kind

This is a review for Kingston Crescent Surgery

The nurse was very calm and kind to me.

— Heather M

Verified review (1621574) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Thorough and reassuring

This is a review for Kingston Crescent Surgery

Had appointment on same day, doctor very thorough and reassuring.

— David P

Verified review (1621548) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Staff were great

This is a review for Kingston Crescent Surgery

Everything went good, clean and staff were great with me.

— David M

Verified review (1621519) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Recent appointment

This is a review for Crookhorn Surgery

In and out no problem.

— Anonymous

Verified review (1621518) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pleased with their service

This is a review for Somerstown Surgery

Their service is very good and I am pleased with their service.

— Anonymous

Verified review (1621510) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I got there early but went in at the time of my appointment.

— Alan W

Verified review (1621508) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appalling

This is a review for Kingston Crescent Surgery

0 patient care or human contact. Text requiring bloods automated login automate request to use the pod which has little or 0 instructions reception staff that are far too busy and expect you to know all the pods functions even when it’s not working correctly. No ink in printer and the login screen apparently record your details but just says survey which is confusing! I’m lucky I can work and understand a computer but be nice to know what the terminal functions are. Nurse for blood test fantastic but the surgery is awful.

— Claire A

Verified review (1621505) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback and positive comments regarding the nurse taking bloods. We are sorry you have found our POD confusing and feel staff too busy, however, will share these concerns with colleagues to enable better performance going forward.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Went very well

This is a review for Kingston Crescent Surgery

All went very well and was seen quickly.

— Elizabeth F

Verified review (1621503) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very thorough and listened really well

This is a review for Kingston Crescent Surgery

The lady I spoke to, doctor or nurse, was very thorough and listened really well to all I had to say, gave very good advice too.

— Debra G

Verified review (1621500) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good