Portsdown Group Practices

Friendly and prompt

This is a review for Crookhorn Surgery

Friendly and prompt service.

— Anonymous

Verified review (1620948) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Routine blood test

This is a review for Kingston Crescent Surgery

Unfortunately I had fasted apart from eating a mint on the way from the car to the surgery. Blood test couldn’t be completed but the nurse was super lovely. I realised that I had wasted an appt and felt awful. New appt booked at reception.

— Lorraine R

Verified review (1620935) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Kingston Crescent Surgery

Excellent.

— Anonymous

Verified review (1620919) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Crookhorn Surgery

The receptionist are always lovely and understanding of our issues. The system is diabolical. Trying to see a doctor or anyone with an elderly person with Alzheimer’s who quite obviously is not able to use a computer or phone between the 10 minutes that lives are active! Along with full time work for us particularly restricting.

— Christina G

Verified review (1620886) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback and the positive comments re our reception staff. We are sorry you have found our systems problematic, and would direct you to the website where there is information available to support different ways of making appointments. We have also increased our out of hrs service which is accessed by contacting the surgery direct, which we hope you will find beneficial.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Paulsgrove Surgery

After achieving a telephone consultation and physio appointment the meeting/consultation was fine. I now need a follow up meeting to discuss my x ray results and the way forward to reduce pain and increase mobility. So it's back to the phone at 10 AM or internet at 7PM - (refer below).

— Clifford H

Verified review (1620885) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

thank you for your feedback and we are pleased your consultation & physio appointments went well. x-ray results are available for you to view on systmonline, and requests to discuss can be made via routine appointments or eConsult.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful staff

This is a review for Cosham Park House Surgery

No delays, very helpful staff.

— Anonymous

Verified review (1620883) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods taken efficiently

This is a review for Somerstown Surgery

Bloods taken efficiently and without fuss. Subsequent text message advised no further action required but system has set up a telephone appointment with diabetic nurse. While I am happy with this perhaps there should be greater clarity.

— John N

Verified review (1620876) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very impressive

This is a review for Cosham Park House Surgery

All very straightforward and I'm grateful for the quick response to my urgent request. Overall response time from initial call to appointment was under an hour - very impressive! Wait time in surgery was minimal - 5 or so minutes. I saw a nurse and GP who were both quick to reassure me that I actually had nothing to worry about in respect of my specific concern. Overall a very good service. Thank you.

— John N

Verified review (1620873) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Mole removal

This is a review for Cosham Park House Surgery

Surgery explained in an easy to understand manner and after care explained throughly.

— Anonymous

Verified review (1620869) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great

This is a review for Cosham Park House Surgery

After recently having knee surgery, the ease in which I got an appointment for the removal of my staples was good and also being able to book a follow up appointment for another check up to see how things were progressing was great. The nurses that I saw each time were very attentive and looked after me well especially when I came over faint due to the nature of my appointment.

— Anonymous

Verified review (1620823) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I am satisfied for my recent appointment

This is a review for Kingston Crescent Surgery

Thank you for their recent appointment, because I am a hypothyroid patient and also a breastfeeding for that reason I was little bit worried, I explain that to their emergency appointment service for quick treatment and they provide it to solve my problem. I am grateful for this service. I am 100% satisfied.

— Anonymous

Verified review (1620817) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Emergency appointment.

This is a review for Cosham Park House Surgery

I recently made an emergency appointment due to days of feeling extremely unwell. Despite suffering from Cystic Fibrosis the doctor never once examined my chest. Instead she chose to prod around my abdomen. I was told to go home drink fluids and rest. After two more days of feeling further unwell I contacted 111 who sent me to the emergency room at QA hospital where I spent two nights before being transferred to Southampton general and spending a further 7 nights being treated for pneumonia. How can a GP not spot that? Why didn’t she listen when I explained just how unwell I was? In my opinion your surgery and that doctor in particular are not fit for purpose.

— Ryan G Ryan G works at Ferryspeed as Warehouse Supervisor

Verified review (1620766) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Please visit our website where you will find contact details to access our complaints team, which will enable us to investigate these issues.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetes review

This is a review for Kingston Crescent Surgery

Diabetes check up

— Ian P

Verified review (1620758) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

This is a review for Crookhorn Surgery

Getting an appointment is very frustrating for any patient and needs fundamental changes to be made. Getting Blood Test done was okay.

— Anonymous

Verified review (1620719) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

thank you for your feedback and we are pleased that having your blood test went well. However, we are sorry that you have found the appointments systems problematic and advise various ways of making appointments are available on our website, including out of hours.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Crookhorn Surgery

Would like a better system to see a doctor. I appreciate that that will never improve.

— Anonymous

Verified review (1620610) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. We will continue to listen to our patients and make changes where possible.

Overall, how was your experience of our service? Don't know

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood pressure

This is a review for Crookhorn Surgery

Was not waiting long.

— William D William D works at na as retired

Verified review (1620580) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone appointment

This is a review for Cosham Park House Surgery

I had to contact the doctor 3 times and each time my medication was put up and on the 3rd call I have received a referral. The Doctor was very understanding on the 3rd call and understood the amount of pain I am in. I give the doctor 5 stars for really listening to me, I only hope if I need to contact them again I get the same doctor. I'm not sure if I can name the doctor hence why I haven't named him. I will recommend CPH to everyone who is looking for a surgery to join.

— Jenny J

Verified review (1620558) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Very good.

— David W

Verified review (1620545) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Physiotherapist appointment

This is a review for Cosham Park House Surgery

Was very impressed with the professionalism and help I received, was given an appointment and was seen promptly.

— Tony H Tony H works at Uk. Power networks as Electrical engineer

Verified review (1620534) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Paulsgrove Surgery

The receptionist was amazing, she couldn’t do more to help.
The surgery is now wheelchair friendly in fact it actively works against letting wheelchair users in the building. It urgently needs to inside to be gutted and the whole inside needs a rethink.
Even the consulting room was barely big enough to take me.
The doctor was creepy, I didn’t like him at all, he wouldn’t even sit down and towered over me while talking I found it intimidating. I hope I don’t get sent to him again.
My honest opinion of him also included the fact he had cognitive imparement, he couldn’t remember what I was saying and I had to keep repeating myself.

— Becky T

Verified review (1620531) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback. All PGP buildings meet the minimum requirements “Access to and use of building Approved Document M” some exceed. As PSG is a purpose built surgery and is one of our older sites it still meets the minimum requirements as outlined. An Audit is carried out across all site’s annually to monitor and record and we still are compliant. It is of course your choice to attend a different surgery, We are sorry that your experience with the doctor, was not a more positive one, we will share your experience with the doctor mentioned, to enable them to take learning from the points provided.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient