Portsdown Group Practices

Staff were friendly, prompt

This is a review for Kingston Crescent Surgery

The staff were friendly, prompt and informative throughout my appointment.

— Anonymous

Verified review (1620526) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointmient

This is a review for Kingston Crescent Surgery

I have not had a recent appointment as I have not been able to get through on the phone however I was able to get the pills I required through the receptionist's efforts and a call from a doctor.

— Timothy M Timothy M works at Retired. as ROYAL NAVY RTD/CIVIL SERVICE RTD

Verified review (1620520) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Doctors telephone appointment for Asthma help.

This is a review for Kingston Crescent Surgery

Spoke to Doctor, took his advice and he wanted a weeks flow test figure and he would ring in a week. I sent the figure of course to Kingston Crescent and it would appear they were not sent to the Doctor as he has never telephoned after the week. Why can all health people not have their own email address as the facility is on their computers. Information then would not be deleted by someone that thinks they know better. Doctor is probably thinking me the patient did not bother!

— Anonymous

Verified review (1620512) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. When you forward test results and information requested by the doctor, this is added to your record and forwarded on for clinical follow-up. There could be several reasons you have not been contacted, however I cannot confirm or deny these, as I do not have your details. If you would like to complete a complaints form , available on our website, we can then investigate and provide you with our findings.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Medicatioin Enquiry

This is a review for Somerstown Surgery

I do not and have not been to Somerstown Surgery. I think if we had less administrators that send out theses questionnaires perhaps there will be more money to employ doctors. When I needed more
support with regards my medication I received 3 different responses from 3 different people. I don't appreciate important blood test results been given to me 'over the counter' when it should have been discussed with a medical staff member.

— Lucy B

Verified review (1620481) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your comments. We are sorry that you received a questionnaire in error. Please note that this service is provided by a third party.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

It was good.

— Anonymous

Verified review (1620468) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

It was OK.

— Anonymous

Verified review (1620446) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Warm reception

This is a review for Somerstown Surgery

Warm reception and cultured staff.

— Oluwagbenga I

Verified review (1620429) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very happy with the service

This is a review for Cosham Park House Surgery

I've never had any problems with the practice and I'm very happy with the service that I get.

— Martin B

Verified review (1620394) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated very well

This is a review for Crookhorn Surgery

Treated very well and with respect. The nurse I saw was very helpful and answered all my concerns.

— Anonymous

Verified review (1620389) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My recent appointment

This is a review for Crookhorn Surgery

I think having to book everything through the app is very impersonal and do not like this process.

— Anonymous

Verified review (1620380) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. We are sorry that you find booking via an app "impersonal," however it is one of many options.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very considerate

This is a review for Paulsgrove Surgery

The nurse who took my blood was very considerate and listened to my recommendation for the easiest way to access a vein.

— Sara W

Verified review (1620365) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Kingston Crescent Surgery

Doctor Monerey, my designated doctor was sympathetic and immediately booked an appointment for me to see a duty doctor the same day. Unfortunately I cannot remember his name, I was warned by Dr. M not to be afraid of him because of his tattoos! The doctor was fantastic and referred me to the in house physio.
A successful outcome.

— Marion R

Verified review (1620361) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Courteous staff

This is a review for Paulsgrove Surgery

Courteous staff and understanding.

— Sharon J

Verified review (1620355) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very nice Nurse

This is a review for Cosham Park House Surgery

Yeah this was my first time with Venetia, Nurse, she was very kind and professional so will see her again,
thanks again.

— Albert F

Verified review (1620344) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

M.o.t review

This is a review for Kingston Crescent Surgery

Took on board what was said about medication losing 4 doses of tablets.

— Christopher W

Verified review (1620343) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was well cared for

This is a review for Crookhorn Surgery

The appointment was for a blood test carried out by Vicky. It was on time and Vicky did her usual caring, kind and most efficient job in extracting blood from a very difficult patient. I was well cared for and she made sure I was well enough to leave after the blood was taken.

— Stephen T

Verified review (1620341) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

You can't get to see a doctor for mum as a postman.

— Jennifer B

Verified review (1620335) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are sorry that you have been finding gaining an appointment difficult, however this is not determined by your job role.

Overall, how was your experience of our service? Poor

Appointment with nurse

This is a review for Kingston Crescent Surgery

I had an appointment with nurse and she was a very nice lady, smiley friendly.

— Rikta A

Verified review (1620332) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Same day appointment

This is a review for Kingston Crescent Surgery

I phoned the surgery in the morning and was phoned back by a doctor within half an hour. An appointment was made for 10.30 the same morning. Everyone I spoke to couldn't have been more supportive or helpful.

— Julie W

Verified review (1620329) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Wonderful attention and care

This is a review for Kingston Crescent Surgery

Received wonderful attention and care.

— Anonymous

Verified review (1620327) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient