Portsdown Group Practices

Put me at ease

This is a review for Somerstown Surgery

Very quick and polite. Put me at ease.

— Anonymous

Verified review (1620326) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Tetanus and MMR Jabs

This is a review for Kingston Crescent Surgery

This was a straight forward appointment, got my jabs, all good.
Apart from the long wait when there was only one other person in the surgery waiting.

— David B

Verified review (1620315) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

This is a review for Kingston Crescent Surgery

Very good, so nice and clean.

— Pauline J

Verified review (1620314) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

It was good. No complaint.

— Anonymous

Verified review (1620313) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

It all worked like clockwork

This is a review for Somerstown Surgery

It all worked like clockwork.
On time.
Well socially distanced.
Only two other people in waiting room.
In and out very quickly.

— David W

Verified review (1620311) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

B12 injection

This is a review for Paulsgrove Surgery

Wonderful staff, very welcoming.

— Venkatesh B

Verified review (1620306) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods

This is a review for Crookhorn Surgery

Brilliant as always.

— Anonymous

Verified review (1620303) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The nurse was lovely

This is a review for Cosham Park House Surgery

No waiting, was very quick. The nurse was lovely.

— Anonymous

Verified review (1620301) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Scan results

This is a review for Kingston Crescent Surgery

I attended the doctors a few minutes before my appointment time, to be told that the wait was 42 minutes. 42 minutes went by still not been seen. An hour later I asked if I was going to be seen today they said in a few minutes. Half hour later I was finally seen so a total of an hour and a half I was waiting. When I got to see the doctor she had no idea why I was there. I was extremely worried about my abnormal results and expected the doctor to at least have some idea about what she was talking to me about.

— Anonymous

Verified review (1620298) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are truly sorry that you were delayed for such a long time. Prior to being seen our clinicians are trained to check the reason for attendance and to also review your medical notes, we are sorry if in this instance this did not happen, we will share this with the team to take learning from your experience.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

1. This mobile number is pt's daughter and only to be used in emergency not for any other comms ie these texts. Surgery have been informed on many occasions so unsure why not added to pt notes?? 2. Pt is 80+ and cannot get an apt over telephone. Asked to submit online, not everyone can or wishes to. 3. On trying to make apt for pt, daughter informed he could attend Paulsgrove to arrange triage apt call. Arrived, told could not. Further delays. Appalling service Meaning???

— Roy C

Verified review (1620288) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you have been contacted, when this number should only be for emergencies, we have advised the relevant team and will update the record. We are aware that access can be difficult for patients, however if a patient does not have the facility to make an appointment via telephone or on-line, then of course our reception team will assist.

Overall, how was your experience of our service? Very poor

Medication review.

This is a review for Cosham Park House Surgery

I was told by the receptionist, when she booked me the appointment, that I would receive a phone call at 9.00am.
At 9.45am the call came through and I was told that I shouldn’t have been given a time for the call. I explained that working in a school was very difficult to be able to take a private call.
Due to needing some medication that was not on repeat, I had completed 2 econsults a couple of days before the call. She explained that she was not able to put 2 of my medication on repeat prescription.
Although the pharmacist was very pleasant, I’m not happy with how difficult it is to get important medication that is not on repeat prescription.
Econsults are often cut off by 8.00am, you can’t write a letter and you can’t order medication over the phone! It causes so much more work for the surgery and on top of that, it is difficult to get through on the phone.

— Louise G

Verified review (1620238) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. The receptionist should have advised that the appointment was an am window, we apologise that this was not explained to you. Some medications cannot be placed on repeats due to the nature of the medication. We do close off our eConsults once we have reached capacity, although you can request on-line using a textual request.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind nurse

This is a review for Kingston Crescent Surgery

Friendly, kind nurse.

— Karen M

Verified review (1620223) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Discussion of test results & physical examination

This is a review for Somerstown Surgery

I visited the GP to discuss my blood test results and have a physical examination. The doctor was polite and professional but unfortunately, she was unable to diagnose my health condition. I will probably have to see a specialist. Apparently the NHS waiting list could be as long as 18 months!

— Anonymous

Verified review (1620210) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Referral letter

This is a review for Cosham Park House Surgery

I was after a referral letter which I was told I would have to do a consult call which I did and I was sent a text to say they would reply within 5 working days, a doctor spoke to me and stated that she was going to do this, a week later I rang and spoke to reception to enquire when this would be sent out after a long conversation finally I was told they are waiting on the secretary to which I asked how long would this be as it was urgent, I gave a case number that I got from Bupa and then asked how would I know when this will be done I was told I’ll get a text which as of today 25th July I still haven’t heard back my reason for chasing this is as I have been under the physio and awaiting appointment to have an ultra scan on my shoulder to confirm the physios diagnosis torn ligament and an operation is needed. I appreciate it’s busy but this problem which I have has been going on since April and it’s affecting my day to day work and welfare, not sleeping due to continued pain.

— Andrew E

Verified review (1620206) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. Urgent and 2WW referrals are prioritised due to the nature. Where possible we ensure that all other referrals are completed no later than 2 weeks, in this instance the referral was sent on within 7 working days, which we believe is an an acceptable timeframe.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was seen on the day I called

This is a review for Kingston Crescent Surgery

I put the highest because of all the trouble it is to see a doctor nowadays and I was seen on the day I called. Working through the pandemic, as I also did, I have so much respect.

— Nichola D

Verified review (1620203) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Advice from Doctor

This is a review for Cosham Park House Surgery

I had a physical problem that required medical advice. Managed to get to see our doctor within 30mins of getting through to surgery and problem put in hand.

— Anonymous

Verified review (1620197) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Satisified

This is a review for Cosham Park House Surgery

I arrived early at the surgery. I didnt have too wait too long even though I was too early. I was treated with respect and found the staff to be very helpful.

— Jennifer H

Verified review (1620188) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Because nurse was brill.

— Dennis S

Verified review (1620163) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Annual health check

This is a review for Cosham Park House Surgery

Arrived 5 minutes early and was seen straight away. The nurse was polite and very professional.

— Dennis C

Verified review (1620158) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood pressure

This is a review for Paulsgrove Surgery

I was invited by the surgery to pop in and have my blood pressure taken, unfortunately it seeded rather high, I was advised by the nurse to monitor it for a week morning and evening for seven days and come back the following week. Results were my blood pressure was good for a man of my years.
Happy ending.

— Thomas M

Verified review (1620087) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient