Portsdown Group Practices

Nurse was great

This is a review for Kingston Crescent Surgery

Had blood test, nurse was great, put me at ease, very good at getting blood.

— Paul S

Verified review (1620076) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment with Podiarist

This is a review for Kingston Crescent Surgery

Was seen on time, given various exercises to do, hopefully it will relieve the pain!!

— Anonymous

Verified review (1620069) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly nurse

This is a review for Kingston Crescent Surgery

The nurse we saw was very friendly and listened to everything that we said regarding mother in law's welfare regarding her dementia.

— Diane R

Verified review (1620038) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very polite and efficient nurse

This is a review for Cosham Park House Surgery

Very prompt, no sooner had I arrived when I was called in. Very polite and efficient nurse.

— Zina R

Verified review (1620028) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Doctor was very helpful

This is a review for Cosham Park House Surgery

Doctor was very helpful, gave me a good check over.

— Anonymous

Verified review (1620015) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

No waiting

This is a review for Kingston Crescent Surgery

No waiting is good as I like going to my day centre.

— Anonymous

Verified review (1620008) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Exceptional

This is a review for Kingston Crescent Surgery

Given all the issues the country/world is experiencing at this moment in time and the immense pressure the NHS is under I find it amazing that surgeries can still preform to the level they do, albeit under pressure themselves. The reception staff (the most patient of people) and the treatment staff, all work as a professional team ensuring calm caring reassuring confidence. I appreciate the service they provide and regard them in high esteem.

— Steven W

Verified review (1620001) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

It was not good! After the nurse took my blood for analysis, a swelling appeared on my hand and the hand was a little numb. I think it touched a nerve. After a week I feel better with my hand. I'm sorry I can't attach pictures so you can see what my hand looked like. A blood sample should be something very easy for a nurse to do!

— Gabriel D

Verified review (1619998) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. There is always a risk when blood is taken, however please do complete a complaint form, that is available on our website, we can then investigate and provide our findings to you.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

It was very good

This is a review for Kingston Crescent Surgery

It was very good, she was talking slowly, very good English.

— Mujazu T

Verified review (1619988) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Crookhorn Surgery

It’s nice to be seen by a nurse when needed, so why is it that you cannot see a Doctor. I have a couple of health issues I would like to talk face to face with a doctor and not have to explain over the phone and then I worry that something could be going on within my body due to previously having cancer and AF.

— Anonymous

Verified review (1619987) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments, we offer appointments for all of our clinical team, we will ask questions to determine which clinician would be the most appropriate.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

Your reception staff are rude

— Anonymous

Verified review (1619985) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry you have found communications from staff poor and will share this with colleagues to enable improvement going forward.

Overall, how was your experience of our service? Poor

Very efficient, courteous

This is a review for Cosham Park House Surgery

Very efficient, courteous staff.

— Peter C

Verified review (1619983) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Kingston Crescent Surgery

Found the service to be good.

— John B

Verified review (1619982) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

I got the treatment/medicine I needed, but no real people interaction, signed in, but wasn’t told on the screen which waiting area to go to, no one at reception to busy talking to someone with a baby, whilst ignoring me.

— Stephen B

Verified review (1619981) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. Our self-check-in screens do advise which waiting room to go to. We are sorry that the reception staff ignored you and will share this with our team, to avoid this happening in the future.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Kingston Crescent Surgery

I wasn't happy having a telephone consultancy as I am a transplant patient and hospital said I should have been seen. I was given antihistamines but had an infection and ended up in qa.

— Elizabeth H

Verified review (1619980) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. It has been proven that telephone consultations can be as reliable as a face to face consultation, there is no guarantee that had you have been seen that your treatment would have differed and the outcome changed.

Overall, how was your experience of our service? Poor

Prolia injection

This is a review for Crookhorn Surgery

The appointment went very smoothly, the nurse was extremely helpful and gave good, useful advice.

— Sandra D

Verified review (1619979) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Quiet waiting room. Unable to log myself in so had to see receptionist. Had booked online a 1 minute appointment for jab. Running 10 mins + late. Given tetanus jab too. Poor old chap anxious about leg told to go to pharmacy, they advised him to see GP so he came back to be told he had to ring up to make appointment.

— Tina D

Verified review (1619978) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are sorry that the self-check-in was not working and that your appointment ran late. Our staff are trained to navigate appropriately when appointments have been allocated. When a waiting room is quiet, this does not necessarily mean that the Practice is quiet.

Overall, how was your experience of our service? Good

A very good experience

This is a review for Kingston Crescent Surgery

When I phoned surgery I was able to speak with a doctor in a relatively short time, I also got a same day appointment, doctor was very professional, friendly and listened to me and I didn’t feel rushed. A very good experience.

— Eileen T

Verified review (1619976) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Had to check on a few skin sores

This is a review for Crookhorn Surgery

Had to get a couple of skin lumps that have come up on my chest. After having a history of skin cancer. Had a blood test there and then. Have since got an appointment at the skin clinic. Very happy with my help.

— John W

Verified review (1619974) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Could not get a better service

This is a review for Paulsgrove Surgery

Could not get a better service and very helpful one.

— Florence M

Verified review (1619973) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good