Portsdown Group Practices

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thanks for your feedback. We must apologise, feedback requests are sent out for people who have a recorded contact in the previous week(s) - if you can contact the Operations team on 023 9262 7765 with more details, we can take a look into it to ensure we sort this issue out.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for the 5 star review!

We have put together resources on our website to help patients navigate the system, and we frequently monitor data to see where we can make changes that will improve our system. Any changes we make are communicated on our website and social media, and reception staff are on hand to assist those without digital access.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Thank you for taking the time to feedback. The COVID pandemic did absolutely affect access - and that was, in the main, for patient safety. However, COVID is over and we have been increasing our access for some time. We are always reviewing our system and making changes where we think there could be benefit to patients. We have a wide team of highly trained and skilled staff. The doctor is not always the person a patient needs to see. That's why we've invested so much in care navigation - to see the right person the first time and avoid unnecessary appointments.

We would dispute that our reception staff are rude, unhelpful and abrupt. They are there to help and they want to help you resolve your issue. They are trained by our GP Partners to ensure the best possible outcome and to be labelled as such is very demoralising.

If you don't have access to online services or a phone, we can support you. You need to contact the practice so we can ensure your record is coded appropriately.

Pharmacies don't have access to your medical notes to be able to write notes, but you can contact our Prescription Hub 10am - 1pm Monday to Friday regarding your medication issue.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your comments, some vaccinations must be given by a doctor, others can be given by other clinicians, we do have a duty doctor at site, who in-between clinical supervision also provides vaccinations.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.