Portsdown Group Practices

Blood Pressure

This is a review for Kingston Crescent Surgery

My blood pressure is raised and I have so far seen 3 nurses and a prescription has been "sent over" to the pharmacy. At each appt the nurses were very sweet and polite but had to keep leaving the room to consult with the "duty doctor". Surely it would be better to allow a patient to actually see a doctor to discuss and diagnose the cause of a symptom rather than just dish out pills and get nurses to do their work.
It's pretty much impossible to get through on the appointment line and if you do after hours routine appts are few almost non existent.

— Anonymous

Verified review (1618990) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Our HCAs and Nurses are well trained on blood pressure. They duty doctor is there to supervise our extended healthcare team as well as undertake 'urgent' teleconsultations and on the day advice. In doing this, it saves what would otherwise be a 15 minute consultation, when our nurse likely only needs a couple of minutes of a GP time to either sign a prescription or provide clinical supervision. This enables ups to free up capacity.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

B12

This is a review for Somerstown Surgery

The healthcare assistant was giving me a b12 injection.
She was quite rough with needle.
Went into muscle and she said that she felt that.
Then I asked her how long I would need to take b12 injections.
She said she didn't know.
And didn't offer to find out.

— Anonymous

Verified review (1618985) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback. We are sorry to hear you found your B12 uncomfortable. Typically when patients are started on B12 they are informed of frequency, or it would be documented. We are sorry this was not communicated clearly in advance or at the time. We would happily look into this for you, and will also liaise with the member of our nursing team that you saw for learning and development. Please contact us via [email protected] with your name, date of birth and summary and we will get back to you.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

This is a review for Crookhorn Surgery

No Doctor in the surgery on the day I phoned, next day only three appointments and you can not book in advance

— Brian L

Verified review (1618980) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We must have doctors on site, however they may well be booked up or supervising staff to expand our capacity. Whilst we do endeavour to book patients at their registered site, you have the option of other sites too. We are currently reviewing our appointments system and hoping to release appointments more than 24 hours ahead as we recognise this causes frustrations and the rationale for this being originally being put in place by the government during the pandemic has changed. This is something we will advertise on our website and social media so please do watch this space!

Overall, how was your experience of our service? Very poor

All staff are pleasant

This is a review for Cosham Park House Surgery

All staff are pleasant and will answer any questions you ask if they can.

— Susan M

Verified review (1618978) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Well organised

This is a review for Cosham Park House Surgery

Well organised, very nice and convivial surroundings.

— Graham U

Verified review (1618976) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent as always

This is a review for Crookhorn Surgery

Friendly, efficient and excellent as always.

— Richard L

Verified review (1618973) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vitamin B12 injection

This is a review for Cosham Park House Surgery

Not really. Left waiting after time slot can be frustrating.

— Jack S

Verified review (1618972) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for the feedback and the 5 star review! All our nurse appointments are booked according to the reason for appointment i.e. a B12 is 10 minutes, a leg dressing is 20 minutes + to enable clinics to run smoothly. There are inevitably times that the nurse does overrun due to unforeseen circumstances or patients who are particularly unwell, but this is fortunately rare. We do apologise that it has happened during your appointment and hope you were not waiting too long.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very thorough consultation

This is a review for Paulsgrove Surgery

Nice reception staff and very little waiting. Not easy entrance for disabled people but the dr escorted me out at end of a very thorough consultation.

— Rachel W

Verified review (1618971) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccination clinic

This is a review for Kingston Crescent Surgery

Booking a routine Vaccination appointment appears to be easy...getting an appointment to see a dr is totally ridiculously impossible...I have been needing to see a dr regarding going through the change for far too long now...whilst at my Vaccination appointment I asked the dr about a telephone consultation I had with a dr at the start of the year regarding my blood pressure and going through the change...he could find no notes on this...and no record of the blood pressure results I handed in months ago... I was referred to the receptionist to ask what is the best time to try and get an appointment I was told to try econsult at 7.30am but this still doesnt guarantee me getting an appointment as it shuts as soon as it reaches capacity...which is what I have been experiencing for months now...and there is zero privacy...you have to give your name...address.... dob...personal reason for being there...and to top it off your asked to speak up as they cant hear you...all this in front of a waiting room of strangers ! ALL TOTALLY UNACCEPTABLE!

— Anonymous

Verified review (1618968) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. You have been given the correct advice, e Consult is the best way to access support regarding your medical issue. We are aware we are having issues with eConsult caps so you may be able to complete a paper form. We are also introducing a specific service around this topic soon, which we are very excited about. You can also try and book a telephone consultation online or via the phone from 10am Monday to Friday. We do appreciate the screens installed in reception over the pandemic do hamper some ability to hear, but you can always request to go somewhere quiet if possible. The personal identifiable information can include postcode rather than address. Regrettably our receptionists have had an increase in the amount of verbal and physical abuse and threats in recent months, so we do not intend to remove the screens.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Put me at ease

This is a review for Kingston Crescent Surgery

The whole visit was made to put me at ease by a very polite and friendly manner by a happy and professional approach to myself from going in to leaving, thanks to the n h s, we are so lucky.

— Brenda R

Verified review (1618967) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Diabetic review

This is a review for Kingston Crescent Surgery

I got in a few minutes before the designated time, had a thorough review, all questions answered, all tests done with a very friendly and professional practitioner. It was a pleasure to be there.

— Kevin A

Verified review (1618965) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Nurses are very good.

— Gary W

Verified review (1618962) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

I thought you were very professional help to me and guide me into the right place where I should've been and the GP was really helpful in getting me the results and seem to very quickly and the receptionist was very helpful for me.

— Michael C

Verified review (1618959) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Tetanus vaccination

This is a review for Cosham Park House Surgery

Appointment was on time, the vaccination took minutes, I was also offered MMR and told to come back for the booster in 4 weeks

— Marie B

Verified review (1618958) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very nice, friendly, efficient

This is a review for Paulsgrove Surgery

The nurse that administered my dad's B12 jab was very nice, friendly, efficient. We didn't have to wait long which was good as my dad has dementia and can get very agitated.

— John D

Verified review (1618955) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Somerstown Surgery

This is a review for Somerstown Surgery

Very friendly and professional.

— Keith W

Verified review (1618948) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Kingston Crescent Surgery

I haven’t recently been to Kingston Crescent Surgery. I have had a short email, in answer to an online query, from an unknown doctor who could have been mailing Tom anywhere!

— Patricia P

Verified review (1618947) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thanks for taking the time to feedback. By the sounds of it, you've used our eConsult system and have had one of our remote eHub GPs email you in response to your query. That's exactly what should happen, a digital question more often than not, generates a digital response. You're quite right, they could be from anywhere in the UK! We have a mix of local and national GPs within our team, as do other practices in the country. Rest assured they are qualified and experienced registered professionals, but the beauty of remote working means we can tap into a national pool of clinicians, rather than those wishing to practice in Portsmouth (I'm sure you read the recent article where Portsmouth ahs the 'least' amount of GPs) so we see this as a positive step for our patients, as it increases our capacity. We engage with them regularly so they are very much part of the Portsdown team - just virtually more than physically!

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and helpful

This is a review for Paulsgrove Surgery

I always find the staff to be friendly and helpful.

— Patricia S

Verified review (1618941) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Appointment with nurse to address infection issues

This is a review for Somerstown Surgery

The nurse I saw was helpful and professional. She discussed options and how we should try some new approaches to treating the wound. She listened and discussed treating with respect my own understanding and knowledge of what was possibly needed. Also good to have same nurse as this provides continuity and establishes trust.

— Christina M

Verified review (1618938) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Brilliant

This is a review for Paulsgrove Surgery

Because it was brilliant, friendly and efficient.

— Michael P

Verified review (1618937) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good