Portsdown Group Practices

Welcoming, efficient

This is a review for Kingston Crescent Surgery

Welcoming, efficient, open space, car park is really a bonus.

— Liliane H

Verified review (1618899) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Would be nice to actually speak to a doctor either via phone or face to face not have to do a e consultation and receive a text message.

— Sarah P

Verified review (1618898) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. As you are aware we support a triage to enable phone access with a clinician when there is an urgent need. eConsults offer an opportunity for a more detailed communication which is reviewed upon receipt and acted upon as appropriate.

Overall, how was your experience of our service? Poor

Recent appointment

This is a review for Cosham Park House Surgery

I was at the surgery on time for appointment, after waiting 15 minutes I went searching the rooms, the nurse doing blood tests was sat in her room doing nothin,g the point I want to make had I been late for my appointment she would have refused to see me.

— Anonymous

Verified review (1618897) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments, we will share this with the team and ensure that this does not happen in the future.

Overall, how was your experience of our service? Neither good nor poor

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

The clinician was on time, friendly, proficient and professional...all I require!!

— David M

Verified review (1618895) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

My experience

This is a review for Kingston Crescent Surgery

Was quick seeing nurse, just wish it was this easy to see a doctor.

— Christina L

Verified review (1618894) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments and 4 star review.

Typically our GP appointment's are not waiting a long time, unless there is an in house emergency / particularly unwell patient.

GPs are outnumbered by our staff, but we do have routine appointments available 7pm the night before online, 10am on the day (online and via phone). When you call to book our trained staff will ask some questions to ensure it is a GP appointment required. Quite often we are fortunate, with our extended team, to be able to offer a more appropriate clinic.

Overall, how was your experience of our service? Good

Explained everything

This is a review for Paulsgrove Surgery

Very friendly and explained everything.

— Michael P

Verified review (1618892) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Very satisfied

This is a review for Crookhorn Surgery

I had a nurse appointment to review a blood clot in my leg. The nurse called a doctor in to double check. The gp took time to talk about the situation and to answer questions. I left the surgery feeling very satisfied.

— Susan N

Verified review (1618317) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick, efficient

This is a review for Somerstown Surgery

The nurse took my blood for my test very quickly and it was pain free.
There was an issue with the blood test form not having any information on it about what tests were required from my sample and the nurse sorted it quickly and efficiently.

— Circe C

Verified review (1617862) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

This is a review for Kingston Crescent Surgery

Karen was very helpful, explaining the procedure and what the results may show.

— Anonymous

Verified review (1617786) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccination

This is a review for Kingston Crescent Surgery

Good service.

— Samuel A Samuel A works at PPG as Senior Radiographer

Verified review (1617586) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Absolutely great team

This is a review for Paulsgrove Surgery

Absolutely great team and always very happy to help.

— Marian F

Verified review (1617562) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

Fine for taking bloods but I needed 2 new pens for insulin and was told I have to see diabetic nurse before I can get any. Thought the nurse was for diabetes but obviously just general nurse. Still have no new pens so can't check if any extra insulin been given. Apart from that fine. Suppose I'll have to buy new pens !!!!!!! Just note Type 1 diabetic for 54 yrs NOT T2.

— Jill C

Verified review (1617302) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your comments. Most blood tests are carried out by our Healthcare Assistants and you would be required to get an appointment with our diabetes nurses with regards to you insulin.

Overall, how was your experience of our service? Neither good nor poor

Very Satisfied

This is a review for Kingston Crescent Surgery

I was very impressed with the health worker who served me at the time. Everything went smoothly and to perfection.

— Anthony B

Verified review (1617295) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleased with my appointment

This is a review for Paulsgrove Surgery

I was very pleased with my appointment, the people I saw were very helpful and I was seen in a very quick time.

— Anonymous

Verified review (1617212) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Kingston Crescent Surgery

I had an appointment for a blood test. I cannot fault anything about it the nurse was informative, friendly and called me bang on time and explained what would happen next. So no problem at all. What I do have a problem with is what I had to do to get that appointment and now what I have to do to get it followed up. The receptionist automatically say 'do an e-consult' without listening to what you need and the e=consult portal seems to be open for such a short space of time. For one thing I needed help with from GP, I have now completed 4 e-consults and I am still waiting for the outcome. So I have rated the service poor but this is by no means the nurses fault.

— Jane M

Verified review (1617179) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are pleased that your nurse appointment was as expected. We are sorry that the receptionist did not listen to you, we will share this with the team and take learning from it. It is important that you complete the correct eConsult and must complete separate forms for each issue, when completely unrelated. Currently we are responding to eConsults usually within 48 hours, although we advice 5 days to allow for any unknowns.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Service at surgery good but getting an appointment very hard work, why being told to phone back for non urgent appointment at 2pm should be made clear before having to .phone repeatedly

— James P

Verified review (1617103) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We have set call times which enable us to maximise the staff we have available and also prioritise urgent cases. Our urgent line opens at 8am, this is for acute or new concerns, the routine calls open at 10 am this is for long standing/ ongoing issues that require a longer appointment and a 2 minute triage call is not suitable for. On-line appointments can be booked form 7pm weekday evenings and eConsults are available from 7.30 am, it is important that the correct forms are completed.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Put my mind at rest

This is a review for Kingston Crescent Surgery

At last see doctor and he put my mind at rest, thought it was serious.

— Anonymous

Verified review (1617101) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Impossible to get an appointment

This is a review for Kingston Crescent Surgery

I was told to ring at 10am or 7pm or use the online appointment system. I have been trying for several weeks but there are none available. I was once told as GPs are not available I should book a nurse practitioner one. None available. Only bloods and child immunisation. How can one get an appointment to see any professional at this Group of Doctors.

— Vinay K

Verified review (1617098) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Access does take perseverance, please do ensure that you contact for urgent appointments (acute) at 8am, routine ( on-going or longstanding conditions) at 10am. For an eConsult these need to be completed at 7.30am. On-line appointments are available from 7pm.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

Efficient staff and seen on time.

— Kelvin A

Verified review (1617096) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Physical health check

This is a review for Kingston Crescent Surgery

Appointment for annual physical health check.
Done quickly and did diabetes bloods too.
Nurse very competent.

— Alain A Alain A works at Southern Health NHS trust as Peer support worker mental health

Verified review (1617091) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient