Portsdown Group Practices

A blood test

This is a review for Kingston Crescent Surgery

The surgery requested a blood test, all was perfectly in order, and treatment good, however if it were me that wanted an appointment that's a different story, I have not seen a Dr, in 3 years and I am disabled!!

— Rosemary M

Verified review (1617085) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are pleased that the appointment that was requested all went well. Should you require a further appointment we hope that you can arrange this as smoothly going forward.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My health

This is a review for Cosham Park House Surgery

I wrote a letter to Doctor Ozzard 3 weeks ago because I couldn't get an appointment with him, I rang in the morning and all appointments were gone, I rang in the afternoon and all appointments had gone so I tried to e consult and all I got was it not open try again tomorrow morning.
I am not happy because I feel that no one cares.

— Jacqueline R Jacqueline R works at nhs as nhs cleaner

Verified review (1617084) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. We are sorry that you have found it difficult to gain an appointment. We ensure that we offer the maximum number of appointments that we can with the limited resources we have available. We are appointments led, therefore once we have reached capacity the eConsults will close.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and efficient

This is a review for Kingston Crescent Surgery

I was given a full explanation as to why I was receiving my vaccine which made me feel comfortable. The process was quick and efficient.

— Anonymous

Verified review (1617083) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

Had a physio appointment was good tried to get in for a blood test but can’t get one on line!

— Anonymous

Verified review (1617081) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Blood test appointments are very regularly available on-line , please persevere and you will be able to book an appointment.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Paulsgrove Surgery

There were no windows open, it was hot and room was not being aired.

— Emma R

Verified review (1617078) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your comments. The clinician will control whether the windows are open, however if you find a room to be hot and would like the window opened, please do just ask.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

Would be nice to see a GP rather than a nurse. If I wanted to see a nurse I would ask. No doubt they are qualified but not what I requested.

— Anonymous

Verified review (1617069) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Often patients would prefer to be seen by a GP, however, we ensure that the appropriate clinician is provided and often the need is not for a GP.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Recent appointment

This is a review for Kingston Crescent Surgery

Fine.

— Anonymous

Verified review (1617066) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Somerstown Surgery

Didn’t have to wait long to be seen. Very polite friendly nurse took my blood.

— Lesley W

Verified review (1617065) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood pressure

This is a review for Paulsgrove Surgery

Very helpful and infomative...very relaxing appointment.

— Christopher H

Verified review (1616913) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

This is a review for Somerstown Surgery

Excellent treatment with care.

— Teresa F

Verified review (1616801) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Received a quick response

This is a review for Kingston Crescent Surgery

Received a quick response after an e-consult. A face to face appointment arranged and the Dr I saw (sorry cant remember his name) was extremely professional, thorough and referred me to appropriate services. Friendly and nothing was too much trouble.

— Anonymous

Verified review (1616782) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Cosham Park House Surgery

I had great difficulty using e consult to connect and was only informed later that numbers are limited so if you don't get in quick then you have to try next day, its better calling surgery line first thing continually and try to get an appointment then.

— Sandra K

Verified review (1616732) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. Each patient will have a preference as to works for them to gain an appointment, we offer different types, to try to make the access fair to all.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

I had a terrible experience , phoned 23 times to get a appointment and that was just on one day , it took 11 days to finely see a doctor , problem still not solved but dread phoning again….

— Patricia S

Verified review (1616718) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that it took so many days to gain an appointment. If your issues are still on-going you will need to contact us again to arrange a further appointment.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Somerstown Surgery

Lovely nurse but cant review my rests online and after requesting my medication online, I'm only getting one months worth of medication at a time which must cost the surgery more money as you are having to deal with my scripts monthly instead of the old 3 monthly scripts I used to get. Also cannot review any of my information on the sys online site since Portsdown group took over from Hanway group.

— Sharon B

Verified review (1616675) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your comments. When transferring to on-line prescription requests you should still be able to request 3 months rather than 1, it would appear that the set-up has been changed for some reason, you can call to get this changed, or put a comment in with your next request to get this changed. Your access to your records should have remained the same, however this is easily resolved by either speaking to reception or telephoning for assistance.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

This is a review for Crookhorn Surgery

Nurse was very nice and very fast.

— Rachel B Rachel B works at Co op as Duty manager

Verified review (1616671) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent treatment

This is a review for Cosham Park House Surgery

Excellent treatment by both Gp and hospital for various ongoing health issues.

— Laura T

Verified review (1616661) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Steroid injection

This is a review for Kingston Crescent Surgery

My appointment was for a 09.30 timeslot and I was in and out shortly after that time. The nurse named Carl explained what to expect from the injection and despite an expected sting from the injection I was able to continue with my day without any issues. Carl also told me that the steroid would take about a fortnight to have the desired effect and as I write this review I notice that the injection has been effective as I have no issues with my trigger finger problem.

— Peter H

Verified review (1616654) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

This is a review for Crookhorn Surgery

When you have an ailment and feeling low it's human visual contact you need not a voice

— Lesley W Lesley W works at School as Sims manager

Verified review (1616640) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Although patients would often prefer a face to face appointment, a telephone appointment in most instances provides the same outcome and is what is needed. Where a face to face is required we ensure those appointments are arranged.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nurse was really nice

This is a review for Somerstown Surgery

Appointment went well as planned.
Even after getting there late, I got attended to regardless within a few minutes. Nurse was really nice as well and professional.

— Anonymous

Verified review (1616620) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

Finally had a face-to-face because of several overbalancing near falls due to ear blockage which was told my left was totally blocked & needed to find a solution myself at an audio surgery which I did, the damage I had done to my shoulder & neck done by catching myself falling several times I was given a prescription for Ibuprofen gel to run on my shoulder back & neck which was impossible to do as needed another to help but live alone & no one near to help me?

— Graham C

Verified review (1616542) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank your for your comments, I empathise completely, however you could have requested tablet form if you knew that you had ne way of using the gel. I would suggest that you re-contact and request an alternative.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient