Portsdown Group Practices

Very good service. Thank you.

My visit was dealt with competently and professionally.

Very fast, was made to feel at ease, very professional.

Due to it efficiently picking out the medical issues I have.

Good service.

I have been trying since then of the last lockdown to get a GP appointment to have my increasing mobility issues assessed. I tried on numerous occasions to contact by telephone at exactly 10am but each time there were no telephone consultations available. Once I was on hold (to some ghastly music that I am convinced is designed to force one to terminate the call) for almost 45 minutes. Another time, despite being on hold (same ghastly music) For just 9 minutes, there were still no consultations available causing me to wonder, if they are all gone in 9 minutes, how many are actually available at the time the phone line opens. I tried system online at exactly 7pm as advise. Only cervical smear and bloods appointments available. I tried the eConsult form but could not proceed due to some answer that I had given and was advised to call 111. This I did and, due to the operator telling me that a report would be sent advising the practice that I needed to be seen within 12 hours, I actually achieved the required consultation the next day, not at Kingston Crescent but at Cosham. Hooray!

Treated as a person not a number, time given, reception had time for me and understood.

The nurse was charming and very professional. I was very pleased and felt at ease.

Appointment was dealt with on time and very efficiently.

Struggle to get an appointment. Tried another extension. The doctor spoke and booked me in straight away. Able to discuss my problem. He booked for blood test and arranged a scan. At 82 years of age I don't have the years on my side to spend struggling to get an appointment. Also the prescription clerk is knocking off items that I need . She does not know my state of health and makes misinformed decisions what I need and don't need.

Bit of a wait but to be expected

Should have closed the door a bit to give the patient a bit more privacy from other patients.

Good.

Because the nurse was welcoming and good at her job.

Doctor I saw was 10/10 amazing but getting the appointment was difficult.

Prompt and professional treatment.

Excellent treatment and care.

It did take all day to get an appointment, but I was so relieved to have one at 4:20. After a call to 111 and two visits to pharmacies to save a visit to a surgery they all told me I needed antibiotics for a severe reaction to a bite on my arm, it was so good to finally see someone who was able to prescribe them to me. Not sure what would have been the outcome if I could not have them.
Thank you so much.

Helpful staff, good doctor.

It was ok, doctor running a bit late.