Portsdown Group Practices

Appointment was very good

This is a review for Cosham Park House Surgery

Very good.

— Sharon G

Verified review (1615963) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Kingston Crescent Surgery

I was kicked in the chest 7 weeks ago, I have been in extreme pain since. I tried to get a doctors appointment twice with the help of NHS 111 but got told there was nothing available. I went to A and E and was not given a chest xray and no pain relief. A ;ady at Lake Road Health Centre referred me for a chest xray last Wednesday, twice I have rang and twice I have beeen told they are waiting for a consultant to decide if I need xray. I am angry as it is a chest injury close to my heart and lungs and nobody seems to give a hoot. I cant sleep, it hurts to breathe, its pain to lay down or sit up, its painful when I cough, sneeze or laugh and the pain goes under my arms and back. I need a chest xray but you lot seem to think differently. The care I have received has been disgraceful.

— Roberta C

Verified review (1615962) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I am sorry that you have on-going pain and are struggling to gain an appointment. Your best option would be to call at 8am choosing option 1. I am unable to comment on the treatment received by QA you would need to address this with them directly.

Overall, how was your experience of our service? Very poor

Appointment

This is a review for Kingston Crescent Surgery

Because I thought it was an answer that you wouldn't bother me again. I am of a generation where a phone call meant a birth or death in a family, now its surveys or someone wanting to sell something to you and phone calls are a bit like jehova witnesses knocking at your door when you have just sat down t e .wondering if I was going to kick the bucket o eat lunch. Other than that the nurse I see was very kind and professional, just a pity that she found my blood pressure was to high and I went home.

— Andrew M

Verified review (1615961) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. If you do not want to answer the texts that are sent to you , please decline or delete, you only need to take part if you want to.

Overall, how was your experience of our service? Good

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

The surgery is close to me and has a nice community feel to it. The staff are friendly too.

— Stuart P

Verified review (1615959) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very nice and gentle

This is a review for Crookhorn Surgery

It was easy peasy.
The nurse was very nice and gentle and the procedure was not painful.
She talked me through the whole process and answered my questions.

— Victoria O

Verified review (1615957) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

This is a review for Kingston Crescent Surgery

Prompt.

— Anonymous

Verified review (1615955) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Friendly, professional

This is a review for Kingston Crescent Surgery

As always the staff are friendly, professional and happy.

— Derek C

Verified review (1615954) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Recent experience

This is a review for Kingston Crescent Surgery

Very helpful.

— Tina W

Verified review (1615952) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Wonderful

This is a review for Crookhorn Surgery

What a surprise, got through to surgery, got call back. Got appointment but had to wait a few days. Suddenly got call to ask if I could go up to see GP. Wonderful. I have had a referral to hospital and QA have phoned me with date. I felt really ill so was really glad. Thank you.

— Hilary S

Verified review (1615951) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Very kind nurse

This is a review for Kingston Crescent Surgery

Nurse excellent, very kind.

— Paul B

Verified review (1615950) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

A good job

This is a review for Somerstown Surgery

Because you did a very good job and the nurse was very good

— Laurence B

Verified review (1615949) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Friendly and attentive

This is a review for Paulsgrove Surgery

Staff were very friendly and attentive plus knowledgeable.

— David G

Verified review (1615947) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Staff were very helpful

This is a review for Kingston Crescent Surgery

Very clean and tidy and the staff were very helpful.

— Darren S

Verified review (1615946) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Very professional and friendly

This is a review for Kingston Crescent Surgery

Very professional and friendly staff. Very nice and warm as well as excellent at the job. Thank you so much.

— Anonymous

Verified review (1615942) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

B12 bloom test

This is a review for Crookhorn Surgery

My surgery is Crookhorn and having also attended Cosham and Portsmouth. I realised how the Crookhorn surgery seems to be the runt of the litter. For the actual workings of Crookhorn I would say it is a bit sleepy in its approach to patients. People want to feel they are being listened to especially when people are worried about their particular problem, although I have to say when I have been able to see a Doctor there my treatment has been first class.

— Valerie P

Verified review (1615939) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. Cosham and Kingston are our two largest sites and are much busier, however the reception staff are all trained to the same level. Crookhorn are very much known locally by the patients as being friendly, helpful and engaging.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Kingston Crescent Surgery

2 appointments - 1 )The difficulty in getting through on the phone is very frustrating. Once through however the receptionist was polite and made my appointment at a time to suit me. 2)The Econsult has its good and bad points. It is very frustrating to log on and see E consult is closed and you cant even upload your query. It tells you a time you will get called back but more often than not it doesnt happen by that time.

— Anonymous

Verified review (1615916) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are sorry that access is a frustration for you, we advise patients that require a an urgent appointment ( this for is acute and immediate issues) to call at 8am, for a routine appointment call from 10 am (long standing or recurrent issues that require more than a 2 minute initial triage). To clarify eConsults open from 7.30am where it is important that you select the correct form for completion, you will receive a text to confirm when you can expect to be contacted, in most instances this is via text or email, unless further information is required and you may be telephoned. Please note this is an appointment led service, therefore once capacity has been reached you will be appropriately signposted elsewhere, however we do have doctors available at all times for our Contact Centre staff to refer to where required.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Service was satisfactory.

— Anonymous

Verified review (1615906) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Treated with respect

This is a review for Somerstown Surgery

I was very pleased with how my appointment went. I was seen promptly and was treated with respect by staff. The treatment I received for my problem was extremely good too.

— Anonymous

Verified review (1615904) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Your recent appointment

This is a review for Cosham Park House Surgery

The receptions at front desk are rude and not very helpful. Need some proper customer training.

— Anonymous

Verified review (1615903) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you feel our reception staff are rude and helpful, we will share this with the team and take learning from your experience.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly surgery

This is a review for Somerstown Surgery

Very happy. Friendly staff.

— Victoria L

Verified review (1615586) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient