Portsdown Group Practices

Excellent service

This is a review for Crookhorn Surgery

Excellent service as always.

— Teresa F

Verified review (1615003) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Telephoned at 8 am and requested the doctor call back. Doctor phoned at 8.20 and talked me through how I was feeling and my symptoms, she then arranged for a prescription to be sent to my nominated pharmacy.

— Lynn M

Verified review (1614871) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

On time and efficient

This is a review for Paulsgrove Surgery

Nurse appointment for blood test, on time and efficient.
Explained what test was for.

— Anonymous

Verified review (1614824) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and productive

This is a review for Paulsgrove Surgery

As per usual a friendly and productive appointment.

— Anonymous

Verified review (1614816) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional and friendly

This is a review for Cosham Park House Surgery

Very efficient, professional and friendly appointment.

— Robert K

Verified review (1614814) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Proficient and pleasant

This is a review for Paulsgrove Surgery

I had an 11 am appointment, got in on time, and the Practitioner got started immediately. She was very proficient and pleasant. All done quickly and efficiently.

— Anonymous

Verified review (1614790) Review left 3 years ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

They helped me

This is a review for Kingston Crescent Surgery

They were prompt and they helped me.

— Dean B

Verified review (1614784) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very understanding

This is a review for Kingston Crescent Surgery

The doctor couldn't have been more helpful, was sympathetic to the problem, and was very understanding.

— David B

Verified review (1614776) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional and helpful

This is a review for Crookhorn Surgery

I find the staff at Crookhorn Surgery are very professional and helpful.

— Angela C

Verified review (1614765) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

This is a review for Crookhorn Surgery

Getting the test was quick and efficient, but confusing phone call shortly after as if they didn't know that I had been called back for a second blood test that same morning.

— Brenda B

Verified review (1614760) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. We are sorry that you received a confusing telephone call shortly after your consultation. We will share this with our team and take learning form your experience.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Well-coordinated

This is a review for Crookhorn Surgery

My appointment was on time and well-coordinated, between nurse and doctor.
Well done.

— John L

Verified review (1614727) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Caring and friendly

This is a review for Cosham Park House Surgery

Nurses are always lovely, caring and friendly.

— Anonymous

Verified review (1614722) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good service

This is a review for Cosham Park House Surgery

The reason we gave that score is because we always get a very good service.

— Anonymous

Verified review (1614709) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Very pleased

This is a review for Cosham Park House Surgery

Very pleased with the fast response and appointment, just waiting for the hospital to ring for an X-ray.

— Anonymous

Verified review (1614700) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Polite and very professional

This is a review for Cosham Park House Surgery

I attended the surgery on the 29th of this month for blood tests and the nurse was very polite and very professional. Blood was taken for the very first time in fact

— Robert C Robert C works at Disabled as None

Verified review (1614699) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

In and out

This is a review for Somerstown Surgery

A quick in and out, job done.

— Graham H

Verified review (1614682) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Efficiently conducted

This is a review for Crookhorn Surgery

The appointment was for a blood test in support of a medication review. In itself, the appointment was perfect as it was initiated by the surgery at the appropriate time, occurred promptly after the call to arrange it and was efficiently conducted/processed on the day. The area for improvement relates to what is going to happen now which is totally unclear.

— Robert M

Verified review (1614681) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Received a call from a nice lady who explained some issues with me.

— Anonymous

Verified review (1614669) Review left 3 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A good experience

This is a review for Cosham Park House Surgery

I have always had a good experience at Cosham Park. Always friendly and helpful.

— Garry D

Verified review (1614667) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

That's what I call service!

This is a review for Kingston Crescent Surgery

The physio was very thorough, quickly realising my problem. He suggested some exercises which should help me and wrote them down so I should not forget them! That's what I call service!

— Joy W

Verified review (1614647) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good