Portsdown Group Practices

Very welcoming

This is a review for Kingston Crescent Surgery

The doctor and nurse are really nice and very welcoming, always help me out with my problems.

— Darren J

Verified review (1614643) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Recent appointment

This is a review for Heyward Road Surgery & Practice

No problems, wish the surgery was used more.

— Anonymous

Verified review (1614638) Review left 4 years ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Everything was excellent

This is a review for Somerstown Surgery

Everything was excellent from the time I walked into walking out was excellent. My clinician was superb with excellent people skills as well as medical expertise.

— Derek P

Verified review (1614632) Review left 3 years ago
This review was collected via email feedback service.

Reply from Somerstown Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Because the surgery was nearly empty and was by the time I was seen 30 minutes later than my appointment I had to check to see why.

— Sharon M

Verified review (1614631) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thanks for your feedback. Number of patients in the practice is, unfortunately, no indication of the complexity or how acute the problem is that is being dealt with. We telephone traige a lot of patients and, on occasion, have to facilitate ambulance conveyance. We may have a patient in a consultation room that has fallen very unwell and we need all available staff to assist. It's not a common occurrence and we appreciate people's understanding when it does happen.

Overall, how was your experience of our service? Neither good nor poor

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

I called my doctor & they said someone will call me back this morning. I had a call at 9:40 & was seeing a doctor at 10 am. I'm glad they could see me so soon.

— Shaun T

Verified review (1614630) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Very happy

This is a review for Somerstown Surgery

Very happy the way I was treated, many thanks.

— Anonymous

Verified review (1614627) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

It's so hard to see a doctor. I had a letter to say I got kidney disease, I would have liked to have seen a doctor, I was so shocked.

— Anonymous

Verified review (1614624) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry to hear that you were shocked by the letter . We have letters of this nature that are sent out for information purposes that we assume is what you refer to. We will feed this back to the team so they can review the wording in order not to cause distress

Overall, how was your experience of our service? Neither good nor poor

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Great service.

— Graham T

Verified review (1614616) Review left 4 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

This is a review for Cosham Park House Surgery

Very helpful doctor, checked my chest and gave me the medication that I needed, could not have been treated any better!

— Anonymous

Verified review (1614615) Review left 3 years ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind, friendly

This is a review for Kingston Crescent Surgery

Kind, friendly with a Friday (here comes the weekend ) smile.

— Carol M

Verified review (1614595) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Cosham Park House Surgery

No appointments when required, could be dead before you get to see a Doctor.

— Barry U

Verified review (1614587) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. We constantly monitor the access that we provide to our patients, we have recently seen an increase on the appointments offered, although patients may not notice, due to the demand.

Overall, how was your experience of our service? Poor

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Had trouble getting through on phone, when I eventually got through I was told I had the wrong line although I thought it was an emergency. Got through a second time this time the person was more helpful she said she would pass on the message to the diabetic team and told me an alternative to do which I did and they gave me an answer. Second time I had to contact a doctor was good got a good response and was seen the same day.

— Brenda B

Verified review (1614585) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for the 4 star review and your feedback. Our contact centre team have clinically led pathways to establish the best course of action. We are sorry this wasn't clearly communicated but we are really pleased to hear you had a good outcome and found communication to be prompt

Overall, how was your experience of our service? Neither good nor poor

Somerstown Surgery

This is a review for Somerstown Surgery

Prompt professional service.

— Kenneth S

Verified review (1614586) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Recent appointment

This is a review for Kingston Crescent Surgery

Quite responsive.

— Christine C

Verified review (1614581) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Nice personnel.

— Anonymous

Verified review (1614579) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

The nurse is very kind

This is a review for Cosham Park House Surgery

Very good service, the nurse is very kind and does great work.

— Trevor M

Verified review (1614577) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very friendly, good response

This is a review for Cosham Park House Surgery

Very friendly, good response, made me feel comfortable.

— Anonymous

Verified review (1614575) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Polite and helpful

This is a review for Kingston Crescent Surgery

Polite and helpful staff.

— Natalie S

Verified review (1614576) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Seen the same day

This is a review for Kingston Crescent Surgery

Call back from Dr and seen the same day.

— Patricia E

Verified review (1614573) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

He was a nice guy at last.

— Steven H

Verified review (1614574) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good